"Hotel was very nice, but they messed up our check in. They couldn't find my booking and one member of staff took my mobile phone with lots of personal ... " More
20 Sep 2019 by Guest Experience Manager
Dear Sir, Guests are not encouraged to "invade other guests space or to occupy their sunbeds" this was an isolated incident due to an altercation with other guests as the reserved sunbeds which were left unused were occupied by other guests. This is an unfortunate incident and is the reason behind the 1 star commentary and use of "vigilante culture". An immediate alternative was sought by myself personally once we were made aware of the issue and sunbeds were provided. Regards, Chloé Binham
23 Jul 2019 by Guest Experience Manager
Dear Sir / Madam, First of all, I would like to thank you for taking the time in sharing your experience regarding your last stay with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your comments about the hotel and some of the details of our team´s service. I can assure you that this was an isolated incident, and I would like to apologize for this unusual accumulations of shortcomings. Of course, I have personally followed up on these issues, and we are taking the necessary measures to do an internal follow up with our staff to ensure that issues such as you have mentioned do not happen in the future. We are glad to hear that you had a lovely stay once the issues were resolved. It would be our pleasure to welcome you again in the not too distant future. Please do not hesitate to contact us prior to your next visit. Best regards, Chloé Binham Guest Experience Manager
18 Nov 2018 by Guest Experience
Dear P, Thank you for choosing the Hesperia Lanzarote once again! We hope to see you again soon. Kindest Regards, Guest Experience Team
18 Nov 2018 by Guest Experience
Dear Steve, We are sorry for the perception you had with the stay in the Hesperia Lanzarote. All the prices, rates and services can always be enquired through our email address, as well as through the message center of Expedia. We are sorry to read of your surprise for the prices of the SPA. Your observations about the service of our staff will be delivered with no hesitation. We always strive in order to bring the excellent service our guests are used to, and when it comes to a complaint like yours, we feel sorry for it. Our guests' feedback is the most important feature of our job, and we will surely take it into account for the near future. Hoping to see you once again soon, we wish you a lovely day. Sunny Regards from Lanzarote, Guest Experience Team
1 Nov 2018 by Guest Experience
Dear Lenka, Thank you for choosing the Hotel Hesperia Lanzarote and for leaving us your lovely opinion. We are glad that you enjoyed your stay with us! We hope to see you again soon. Do not hesitate to contact us for any information you may need for your next stay. Kind regards, Guest Experience Department
23 Oct 2018 by Guest Experience
Dear Avril, Thank you for choosing the Hesperia Lanzarote for your holidays in the island! It is a pleasure knowing that you enjoyed your stay. On the ohter hand, we are sorry to hear that the standard room and the prices were not as expected. We hope this had not affect your holidays negatively. We would be more than happy to welcoming you again and make your stay an excellent one! Kind regards, Guest Experience Department
22 Sep 2018 by Guest Experience
Dear Guest, Thank you for your excellent opinion. We would be more than glad to having you here once again soon. Kindest Regards, Guest Experience Team
19 Mar 2017 by Pablo Rey GM
Dear Guest, Thank you for having chosen the Hesperia Lanzarote Hotel 5* for your vacation in this beautiful island. We are already work to make sure the wi-fi is improved as soon as possible, and I hope this did not ruin your stay! We hope to see you again! Best Regards, Pablo Rey General Manager
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
All-inclusive room rates at Secrets Lanzarote Resort & Spa - Adults Only (+18) are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
Some rates at Secrets Lanzarote Resort & Spa - Adults Only (+18) are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Secrets Lanzarote Resort & Spa - Adults Only (+18) offers its guests a full-service spa, 4 the outdoor swimming pools, an outdoor tennis court, and a sauna. There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 20441 square feet (1899 square metres) and includes conference centres. Spa services, a library, and a terrace are also featured at the luxury Secrets Lanzarote Resort & Spa - Adults Only (+18). Self parking is free. A complete renovation of Secrets Lanzarote Resort & Spa - Adults Only (+18) was completed in November 2019. This 5-star Yaiza hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Secrets Lanzarote Resort & Spa - Adults Only (+18) offers 331 forms of air-conditioned accommodation with minibars and a safe. 65-inch Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
World Café – This buffet restaurant specialises in international cuisine and serves lunch and dinner.
Barefoot Grill – This bistro specialises in Mediterranean cuisine and only serves lunch. Reservations are required. Open daily.
Portofino - Italian – This restaurant specialises in local cuisine and only serves dinner. Reservations are required. Open daily.
Gohan - Sushi Bar – This restaurant only serves dinner. Reservations are required. Open daily.
Bluewater Grill – This restaurant only serves dinner. Reservations are required. Open daily.
24-hour room service is available.
4 the outdoor swimming pools are on site along with an outdoor tennis court and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa and Wellness has 7 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property's restaurants are open seasonally.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows the sanitisation practices of the Measures to reduce infection (Spain) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
