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4.1 out of 5

"Hotel was very nice, but they messed up our check in. They couldn't find my booking and one member of staff took my mobile phone with lots of personal ... " More

By a verified traveller on Sun 07 Jul 2019

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Hotel Description

Secrets Lanzarote Resort & Spa - Adults Only (+18)'s great location gets high marks from our customers. During your stay, you'll be within walking distance of Whale and Dolphin Museum. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools. Built in 2003, this 5-star hotel has 331 rooms over 8 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at World Café, one of the property's 6 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools
  • Treat yourself to facials, massages or aromatherapy at Spa and Wellness
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a steam room and a sauna
  • Guests have great things to say about the location and the breakfast
  • 9 minutes by car from Puerto del Carmen Beach and 12 minutes from Pocillos Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)

Suite, Ocean view Preferred Club

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View Preferred Club***

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Single Use, Ocean View Preferred Club***

Bed Count 1 King Bed Maximum Occupancy 1 Max

Suite, Swim Up Preferred Club

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Single Use, Swim Up Preferred Club

Bed Count 1 King Bed Maximum Occupancy 1 Max

Suite Single Use, Ocean view Preferred Club

Bed Count 1 King Bed Maximum Occupancy 1 Max

Secrets Lanzarote Resort & Spa - Adults Only (+18) ratings based on 56 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Secrets Lanzarote Resort & Spa - Adults Only (+18)

Everyone (16) Couples (26) Family (5) Other (2) Friends (3)
5 out of 5

Posted by on 19 Mar 2020

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1 out of 5
Not enough sun beds. Guests were leaving towels for many hours without using the beds. Reception encouraged vigilante action by guests by tellingly them to ignore the towels and use whatever beds you like. It was mayhem. I left two days early.

Posted by on 14 Sep 2019

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Comment from Hotel Management

20 Sep 2019 by Guest Experience Manager

Dear Sir, Guests are not encouraged to "invade other guests space or to occupy their sunbeds" this was an isolated incident due to an altercation with other guests as the reserved sunbeds which were left unused were occupied by other guests. This is an unfortunate incident and is the reason behind the 1 star commentary and use of "vigilante culture". An immediate alternative was sought by myself personally once we were made aware of the issue and sunbeds were provided. Regards, Chloé Binham

3 out of 5
Hotel was very nice, but they messed up our check in. They couldn't find my booking and one member of staff took my mobile phone with lots of personal information on away from me for 5 minutes into a back room to try to sort things out. They then gave us a room upgrade for the mistake which initially tried to charge us for, then eventually gave it for free, However when we got to the room and walked in, another guest was already staying there! Eventually we got a new room, but the whole process took around half an hour. After that, our stay was good.

Posted by on 7 Jul 2019

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Comment from Hotel Management

23 Jul 2019 by Guest Experience Manager

Dear Sir / Madam, First of all, I would like to thank you for taking the time in sharing your experience regarding your last stay with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your comments about the hotel and some of the details of our team´s service. I can assure you that this was an isolated incident, and I would like to apologize for this unusual accumulations of shortcomings. Of course, I have personally followed up on these issues, and we are taking the necessary measures to do an internal follow up with our staff to ensure that issues such as you have mentioned do not happen in the future. We are glad to hear that you had a lovely stay once the issues were resolved. It would be our pleasure to welcome you again in the not too distant future. Please do not hesitate to contact us prior to your next visit. Best regards, Chloé Binham Guest Experience Manager

5 out of 5
Regular visitors... Big hotel. But surprisingly quiet

Posted by , from Paul on 14 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by Guest Experience

Dear P, Thank you for choosing the Hesperia Lanzarote once again! We hope to see you again soon. Kindest Regards, Guest Experience Team

3 out of 5
Hotel very dated , poor Luke warm food for buffet. Extortionate charge for spa more 3 star than 5 Staff seem disengaged with guests and unhappy

Posted by , from United Kingdom on 11 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by Guest Experience

Dear Steve, We are sorry for the perception you had with the stay in the Hesperia Lanzarote. All the prices, rates and services can always be enquired through our email address, as well as through the message center of Expedia. We are sorry to read of your surprise for the prices of the SPA. Your observations about the service of our staff will be delivered with no hesitation. We always strive in order to bring the excellent service our guests are used to, and when it comes to a complaint like yours, we feel sorry for it. Our guests' feedback is the most important feature of our job, and we will surely take it into account for the near future. Hoping to see you once again soon, we wish you a lovely day. Sunny Regards from Lanzarote, Guest Experience Team

4 out of 5
This is a beautiful hotel and I wish my holiday would have been longer to really enjoy all the amenities that come with it.

Posted by , from London on 31 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Guest Experience

Dear Lenka, Thank you for choosing the Hotel Hesperia Lanzarote and for leaving us your lovely opinion. We are glad that you enjoyed your stay with us! We hope to see you again soon. Do not hesitate to contact us for any information you may need for your next stay. Kind regards, Guest Experience Department

4 out of 5
Hesperia is a beautiful hotel will every amenity you could ever need. We went for a b&b option and a standard room. I was a little disappointed at the room and would go for superior next time. Staff were so lovely and helpful. Food and beverages expensive and the spa was also costly but booked out. Pools were fab and breakfast was amazing. Had a great stay and would definitely return to the Hesperia.

Posted by , from Dublin on 22 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Guest Experience

Dear Avril, Thank you for choosing the Hesperia Lanzarote for your holidays in the island! It is a pleasure knowing that you enjoyed your stay. On the ohter hand, we are sorry to hear that the standard room and the prices were not as expected. We hope this had not affect your holidays negatively. We would be more than happy to welcoming you again and make your stay an excellent one! Kind regards, Guest Experience Department

5 out of 5

Posted by on 21 Sep 2018

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Comment from Hotel Management

22 Sep 2018 by Guest Experience

Dear Guest, Thank you for your excellent opinion. We would be more than glad to having you here once again soon. Kindest Regards, Guest Experience Team

5 out of 5

Exc hotel

Basically a good large hotel.. Pleasant and gen quiet. O ly criticism is the wi fi. Very frustrating..

Posted by , from UK and Ireland on 23 Jan 2017

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Comment from Hotel Management

19 Mar 2017 by Pablo Rey GM

Dear Guest, Thank you for having chosen the Hesperia Lanzarote Hotel 5* for your vacation in this beautiful island. We are already work to make sure the wi-fi is improved as soon as possible, and I hope this did not ruin your stay! We hope to see you again! Best Regards, Pablo Rey General Manager

5 out of 5

Relaxed holiday in beautiful setting

We (older couple) loved the location of the Hesperia on the edge of a small, compact and beautiful marine village of Puerto Calero. We really enjoyed our room 546-lovely views. The easy access for walks out towards Playa Quemada or back towards Puerto del Carmen was a great feature. Breakfast buffet -- delicious and varied. Lay-out of hotel very spacious and tastefully done. Disappointed that reception staff were unable to facilitate visit to Teguise market on Sunday-said bus was full!!

Posted by on 30 Mar 2016

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About the Secrets Lanzarote Resort & Spa - Adults Only (+18)

Location Urbanizacion Cortijo Viejo, Yaiza, Lanzarote 35570

Renovations + Closures

This property is closed from 15 March 2020 to 11 April 2020 (dates subject to change).

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:

  • Bar/lounge
  • Fitness facility
  • Health club
  • Hot springs
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Sauna
  • Spa tub

All-inclusive Details

All-inclusive room rates at Secrets Lanzarote Resort & Spa - Adults Only (+18) are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Buffet meals, snacks and beverages included
  • Dining and beverage availability is limited at one or more venues

Activities and facilities/equipment
Land activities

  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Snorkelling gear
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities
  • Gratuities

  • Taxes included
  • All meals served buffet style
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Room service not included
  • Minibar not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing equipment not included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkelling gear not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Additional gratuities accepted
  • Gratuities not included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • On-site live performances included
  • Theme parties included

Property Features

Some rates at Secrets Lanzarote Resort & Spa - Adults Only (+18) are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Secrets Lanzarote Resort & Spa - Adults Only (+18) offers its guests a full-service spa, 4 the outdoor swimming pools, an outdoor tennis court, and a sauna. There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 20441 square feet (1899 square metres) and includes conference centres. Spa services, a library, and a terrace are also featured at the luxury Secrets Lanzarote Resort & Spa - Adults Only (+18). Self parking is free. A complete renovation of Secrets Lanzarote Resort & Spa - Adults Only (+18) was completed in November 2019. This 5-star Yaiza hotel is smoke free.

  • 331 guestrooms or units
  • 8 levels
  • 2 buildings
  • 6 dining venues
  • 6 bars or lounges
  • 20441 sq ft of conference space
  • 1899 sq. m of conference space
  • Built in 2003
  • Bar by the pool
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Arrecife (ACE-Lanzarote) (15 km / 9.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Secrets Lanzarote Resort & Spa - Adults Only (+18) offers 331 forms of air-conditioned accommodation with minibars and a safe. 65-inch Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

World Café – This buffet restaurant specialises in international cuisine and serves lunch and dinner.

Barefoot Grill – This bistro specialises in Mediterranean cuisine and only serves lunch. Reservations are required. Open daily.

Portofino - Italian – This restaurant specialises in local cuisine and only serves dinner. Reservations are required. Open daily.

Gohan - Sushi Bar – This restaurant only serves dinner. Reservations are required. Open daily.

Bluewater Grill – This restaurant only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

4 the outdoor swimming pools are on site along with an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing nearby
  • Racquetball/squash on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Water sports equipment
  • Scooter/moped rentals nearby

Spa Services

Spa and Wellness has 7 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 22 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 13 and EUR 32 per person (approximately)
  • Pet fee: EUR 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hesperia Lanzarote Hotel Yaiza
  • Hesperia Lanzarote Yaiza
  • Hotel Hesperia Lanzarote - Adults Only Hotel Yaiza
  • Hotel Hesperia Lanzarote - Adults Only Hotel
  • Hotel Hesperia Lanzarote - Adults Only Yaiza
  • Hesperia Lanzarote
  • Hesperia Lanzarote Yaiza
  • Hesperia Lanzarote
  • Secrets Lanzarote & 18 Yaiza
  • Secrets Lanzarote Resort Spa Adults Only (+18)
  • Secrets Lanzarote Resort & Spa - Adults Only (+18) Hotel
  • Secrets Lanzarote Resort & Spa - Adults Only (+18) Yaiza
  • Secrets Lanzarote Resort & Spa - Adults Only (+18) Hotel Yaiza

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.