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Gran Castillo Tagoro Family & Fun Playa Blanca

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Photo gallery for Gran Castillo Tagoro Family & Fun Playa Blanca

On the beach
15 bedrooms, minibar, in-room safe, individually decorated
3 bars/lounges, sports bar
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Calle Hoya de Afre 2, Playa Blanca, Playa Blanca, Yaiza, Lanzarote, 35580
  • Place, Lanzarote Beaches
    ‪14 min walk‬
  • Place, Las Coloradas Castle
    ‪15 min walk‬
  • Place, Marina Rubicon
    ‪10 min drive‬
  • Airport, Arrecife (ACE-Lanzarote)
    ‪45 min drive‬

Room options

View all photos for Room (Deluxe Superior 2 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Room (Deluxe Superior 2 adults)

  • Resort view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room (Deluxe Superior 3 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Room (Deluxe Superior 3 adults)

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room (Deluxe Superior 2 adults + 1 child)

15 bedrooms, minibar, in-room safe, individually decorated

Room (Deluxe Superior 2 adults + 1 child)

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, Ocean View (Deluxe Superior 1 adult)

15 bedrooms, minibar, in-room safe, individually decorated

Room, Ocean View (Deluxe Superior 1 adult)

  • 62 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, Ocean View (Deluxe Superior 2 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Room, Ocean View (Deluxe Superior 2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, Ocean View (Deluxe Superior 3 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Room, Ocean View (Deluxe Superior 3 adults)

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Room, Ocean View (Deluxe Superior 2 adults + 1 child)

15 bedrooms, minibar, in-room safe, individually decorated

Room, Ocean View (Deluxe Superior 2 adults + 1 child)

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Tematizada 2 adults + 1 child)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Tematizada 2 adults + 1 child)

  • 60 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Room (Deluxe Superior 1 adult)

15 bedrooms, minibar, in-room safe, individually decorated

Room (Deluxe Superior 1 adult)

  • Resort view
  • 56 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Gold level 2 adults + 1 child)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Gold level 2 adults + 1 child)

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Gold level 2 adults + 2 children)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Gold level 2 adults + 2 children)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Gold level 2 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Gold level 2 adults)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Gold level 3 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Gold level 3 adults)

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, Ocean View (Gold level 2 adults)

Senior Suite, Ocean View (Gold level 2 adults)

Senior Suite, Ocean View (Gold level 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Real Adventure 3 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Real Adventure 3 adults)

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Real Adventure 2 adults + 1 child)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Real Adventure 2 adults + 1 child)

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Real Adventure 2 adults + 2 children)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Real Adventure 2 adults + 2 children)

  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Real Adventure 2 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Real Adventure 2 adults)

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Bedrooms (Gold level 2 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Senior Suite, 2 Bedrooms (Gold level 2 adults)

  • 92 sq m
  • 2 bedrooms
  • Sleeps 2
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Bedrooms (Gold level 2 adults + 1 child)

15 bedrooms, minibar, in-room safe, individually decorated

Senior Suite, 2 Bedrooms (Gold level 2 adults + 1 child)

  • 92 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Bedrooms (Gold level 2 adults + 2 children)

15 bedrooms, minibar, in-room safe, individually decorated

Senior Suite, 2 Bedrooms (Gold level 2 adults + 2 children)

  • 92 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Bedrooms (Gold level 3 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Senior Suite, 2 Bedrooms (Gold level 3 adults)

  • 92 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Bedrooms (Gold level 4 adults + 1 child)

15 bedrooms, minibar, in-room safe, individually decorated

Senior Suite, 2 Bedrooms (Gold level 4 adults + 1 child)

  • 92 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Bedrooms (Gold level 4 adults + 2 children)

15 bedrooms, minibar, in-room safe, individually decorated

Senior Suite, 2 Bedrooms (Gold level 4 adults + 2 children)

  • 92 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Bedrooms (Gold level 4 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Senior Suite, 2 Bedrooms (Gold level 4 adults)

  • 92 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Tematizada 3 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Tematizada 3 adults)

  • 62 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite (Tematizada 2 adults)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Tematizada 2 adults)

  • 62 sq m
  • 2 bedrooms
  • Sleeps 2
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite (Tematizada 2 adults + 2 children)

15 bedrooms, minibar, in-room safe, individually decorated

Junior Suite (Tematizada 2 adults + 2 children)

  • 62 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

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About this property

Gran Castillo Tagoro Family & Fun Playa Blanca

Catch some rays at the beach or spend the day relaxing at Gran Castillo Tagoro Family & Fun Playa Blanca's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Gran Castillo Tagoro Family & Fun Playa Blanca offers 329 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. A pillow menu is available. 55-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vitanova Spa has 1 treatment room. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. Guests under 12 years old are not allowed in the spa.
During your stay at Gran Castillo Tagoro Family & Fun Playa Blanca, you're just a quick walk from Playa del Afre. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with pool views at Las Coloradas, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Treat yourself to body wraps, facials, or body treatments at Vitanova Spa
  • Services include a kid's club, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • 14 minutes by foot from Lanzarote Beaches and a 5-minute drive from Marina Rubicon
  • Airport and local-area shuttle service available for a fee
Some rates at Gran Castillo Tagoro Family & Fun Playa Blanca are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Gran Castillo Tagoro Family & Fun Playa Blanca offers its guests a full-service spa, 6 outdoor swimming pools, a waterslide, and a hot tub. There are 4 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Gran Castillo Tagoro Family & Fun Playa Blanca. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Yaiza resort.

Guests are served free buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Las Coloradas - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Sansofé - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Open select days.
Portofino - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Snack Bar Las Coloradas - This poolside bar specializes in international cuisine and serves lunch and light fare. Open daily.
Sports Bar - Onsite sports bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Gran Castillo Tagoro Family & Fun Playa Blanca are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • Snack bar/deli

Restaurants on site

  • Las Coloradas
  • Portofino
  • Sansofé
  • Snack Bar Las Coloradas
  • Sports Bar

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Splash pad
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Treatment room
  • Turkish bath

Accessibility

  • No lift
  • Tile flooring in room

More

  • 4 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Gran Castillo Tagoro Family & Fun Playa Blanca offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dream Castillo
Dream Castillo Resort
Dream Gran Castillo
Gran Castillo Tagoro Family Fun Playa Blanca Hotel
Dream Gran Castillo Resort Yaiza
Dream Gran Castillo Yaiza
Gran Castillo
Gran Castillo Dream
Gran Dream
Gran Dream Castillo
Gran Castillo Tagoro Family Fun Hotel
Gran Castillo Tagoro Family Fun Playa Blanca All Inclusive Yaiza
Gran Castillo Tagoro Family Fun
Gran Castillo Tagoro Family F

Gran Castillo Tagoro Family & Fun Playa Blanca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 331 reviews
Rating 8 - Good. 123 out of 331 reviews
Rating 6 - Okay. 30 out of 331 reviews
Rating 4 - Poor. 6 out of 331 reviews
Rating 2 - Terrible. 7 out of 331 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John Adeyinka

Liked: Cleanliness
Yes
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids and staff were all lovely
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Nikolett

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your service. We really enjoyed.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Claire

Liked: Cleanliness, staff & service, room comfort

Great for families!

We knew before we stayed it would be a family focused resort, and it absolutely is. If you're looking for an all inclusive where your kids can be entertained and you can kick back this is for you. The hotel is dated and I wouldn't say it meets 5 stars, but the staff are friendly and it's located next to some great hikes and beaches.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Zivile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel, many things for children, many different pools, food was for every choice. Right on the beach and near shops. We will be back!
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Kavish

Liked: Cleanliness, staff & service, amenities
More of a 4* location, property is looking tired and restaurant food is average at best.
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, attentive staff. Good size rooms.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Katherine

Liked: Staff & service, amenities, property conditions & facilities
Amazing staff. All inclusive dining options got a little boring but a great location for kids
Stayed 5 nights in Mar 2023
Verified

8/10 Good

Des

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay at Gran Tagoro recently with my family. The hotel is great, rooms clean and staff friendly. Food is ok, but got boring later in the stay, always the same at breakfast and lunch. We did not get dinner.
Stayed 9 nights in Oct 2024
Verified

8/10 Good

Khushdip

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely family resort , good for kids. Lift accessibility was limited and waited long for lifts to arrive.
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You have to go!

We had the most amazing holiday, the hotel employees couldn't do enough to help and were incredibly friendly with out two young children. The evening entertainment was brilliant and the hotel facilities were exactly what we wanted. The only slight bit of feedback would be that more vegan options at the restaurant would be great...but that's a very specific point and generally the food was great.
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 11 nights in Jul 2022
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice resort

Great holiday. We spent a week here and proved to be the right choice for us. Everything including the staff were excellent and the place was very clean considering they have so many to cater for. Only negative was 2 out of the 4 restaurants were closed so the main buffet area was congested at times. The adults area was shutdown during our stay as the pool needed maintenance but it would be unfair to criticise them for this. Overall we were very happy and would definitely go back.
Stayed 7 nights in Jan 2023
Verified

6/10 Okay

graham

Disliked: Property conditions & facilities
The room was very basic with barely any furniture Good poor
Stayed 7 nights in Nov 2023
Verified

8/10 Good

Shailash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good family vacation

It was a good family hotel, could do with other restaurants on site, 7 nights is more than enough and you probably want to eat out as the buffet can get very tired and their Italian restaurant on site can be difficult to book with having to be book 2 days in advance. There's adult only sections but naturally are close to children areas so felt bad as no doubt they heard many screaming kids. The rooms were clean enough though expect dirty feet by the end of it, highly recommend the Merlin rooms if taking kids, definitely kept the little one entertained. All in all a good vacation with the family, 5 nights is more than enough to be honest, one final note for families, the baby club is not a baby club and instead is just a creche, we thought there would be organised activities but there was not for our 17 month old.
Stayed 7 nights in Apr 2024
Verified

2/10 Terrible

Sabrina

Everything was the worst that we ever experienced in our holiday! My children and I went to the hotel, after my children did not want to book there for new year, however I thought it was nice since my children did my birthday there. We paid the hotel already. Upon arrival the woman at reception gave us our bracelets for all inclusive and the room slip and for our dinners. There was a different woman came from the back office and said she is the manager and asked us how we would like to pay. We said we had already paid and the woman who gave the bracelets told us the payment was received and that why she gave us the bracelets, she said no although we showed her the receipt of the payment.We were waiting and waiting we missed our dinners and then we went to reception and asked to speak the manager, we were told she is busy in the party, cut a story short, we said if she is not available, we were told to call the police and explained the fraud and suddenly the manager appeared and said you could enjoy or if the police would come we would have to leave. We went for the first option since it was quite close to new year, we made the most of it, the following day it was a similar scenario until the following day when we left, the manager apologised to say the payment was received. It seemed to be very disorganised and not knowing what is going on. Stay away from this hotel and expedia!!!
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Georgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff everyone was so friendlythe location was perfect and walking distance to the beaches lively bars and great trails, and rooms were big and beautiful but this is what I didn’t like the food was horrible undercooked or overcooked so many kids putting there hands on buffet food. I believe they tried there best but food needs to improve. The drinks were bad as well you couldn’t get a decent drink except for the wine. I paid for all inclusive but ended up eating out every night and buying groceries.. I’m not sure I could stay here again I was dissapointed…..
Stayed 7 nights in Jan 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Not 5* food but great for kids

Staff were very friendly and service was generally very quick. Room and bathroom were large and clean but some decor throughout the hotel was a bit dated. We felt the facilities weren’t big enough for the number of potential guests. We didn’t have very good weather for most of our stay but there weren’t enough sun beds round the main pool when the sun came out. Kids club was great and they did a range of activities and mini disco every night - the staff were really enthusiastic and clearly cared for the children. Our 6 yr old daughter loved the slide pool. We were really disappointed with the food. There wasn’t much variety in the main buffet. No freshly cut fruit, some tinned fruit. Desserts were the same every day/night and weren’t replenished quick enough. We went to the Italian restaurant once and found our meal appalling (pasta too salty, starters sat out too long). We saw some evening entertainment which was fine. I wouldn’t say it was a 5* hotel.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Mirko

Liked: Cleanliness, amenities, property conditions & facilities
Servizio reception, competente e gentile. Pedro è stato di grande aiuto nel consigliarci le bellezze dell'isola. Grazie, hai reso il nostro viaggio ancora più bello.
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Fleur

Liked: Cleanliness, amenities, property conditions & facilities
Hôtel propre et bien aménagé. Le décorum est très bien mais la nourriture laisse plus qu’à désirer et ne correspond pas à un 5 étoiles.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Bruno

Liked: Cleanliness, staff & service, amenities
Tolles Zimmer, leider immer wieder mit Ameisen. Reservation der Poolliegen mit Badetüchern ist sehr störend Foodwaste durch Gäste
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ci siamo trovate benissimo! Hotel perfetto per le famiglie. Buono in cibo e bella la struttura. Ci ritorneremo sicuramente.
Stayed 7 nights in Mar 2024
Verified

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno pero no tanto para familias

Todo bien en relación calidad precio, pero como puntos a mejorar el Spa, es pequeño y antiguo para un hotel tan grande, los horarios muy reducidos de el club infantil (de 11 a 13 y de 15 a 17), y la falta de animadores. Pls chicos /as hacían lo que podían pero hemos estado en hoteles bastante más pequeños pero con más personal y horas de animación
Stayed 4 nights in Dec 2023
Verified

4/10 Poor

Mirjana

Disliked: Cleanliness, staff & service, property conditions & facilities
Es ist zu laut, das Essen war zum Teil verdorben oder nicht gut gewaschen (Salat) usw. Beim Pool wird nicht alles richtig geputzt, obwohl Leute so viel dreck täglich produzieren.
Stayed 4 nights in May 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Super für kleinere Kinder, für ältere Kinder nicht zu empfehlen. Wasser war nur im Adult only Bereich warm, kann man aber erst mit 18 nutzen. Babypool leicht geheizt und grosser Pool auch geheizt aber für im Winter zu wenig warm. Laute Musik am Pool. Essen war gut. Unser Familienzimmer war völlig im Schatten hatten nie Sonne.
Stayed 7 nights in Feb 2023