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Swan Novo Hamburgo

4.0 star property

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Photo gallery for Swan Novo Hamburgo

A modern outdoor seating area with two blue chairs and a round table, surrounded by greenery and a glass elevator.
A modern building with a glass facade and a brick exterior.
A spacious lobby with a central round table, seating arrangements, and a staircase.
An indoor swimming pool with lounge chairs and tables, large windows, and a modern ceiling design.
A spacious lobby with a grand piano, a staircase, and a bar area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250
  • Place, National Shoe Museum
    ‪4 min walk‬
  • Place, Schmitt-Presser House
    ‪6 min walk‬
  • Place, Scheffel Foundation
    ‪6 min walk‬
  • Airport, Porto Alegre (POA-Salgado Filho Intl.)
    ‪51 min drive‬

Room options

View all photos for Executive Double or Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Executive Double or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a bed, a TV, a chair, and a desk.

Superior Double Room

8.0 out of 10
Very good
(6 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Or Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Standard Double Or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Suite

A hotel room with a bed, a desk, a chair, a television, and curtains.

Standard Twin Suite

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite standard twin

A hotel room with two beds, wooden headboards, white bedding, bedside tables, and wall-mounted lamps.

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Casal/Twin

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Standard Casal / Twin

A hotel room with a wooden headboard, two bedside tables with lamps, a bed with white linens, and a handbag on the bed.

Suite Standard Casal / Twin

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Superior Double or Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Studio Suite

A neatly made bed with a blue blanket, a bedside table with a lamp, and a chair by the window.

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room

A hotel room with a bed, a desk, and a chair.

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Double or Twin Room

A hotel room with a bed, a desk, and a chair.

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with two beds, a wooden headboard, bedside lamps, and a patterned armchair.

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Bar (on property)
Ibis Novo Hamburgo
Rio Branco
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 270 reviews
The price is €51
includes taxes & fees
17 Aug - 18 Aug
Ibis Novo Hamburgo

About this property

Swan Novo Hamburgo

This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a bar/lounge, a snack bar/deli, and self parking.
Swan Novo Hamburgo offers 134 air-conditioned accommodations with minibars and safes. A pillow menu is available. Smart televisions come with cable channels.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
During your stay at Swan Novo Hamburgo, you're just a quick walk from Comunidade Evangelica Hamburgo Velho. Enjoy features like free breakfast and free WiFi in public areas, plus an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and 6 meeting rooms
  • Onsite recreation includes a gym
  • Just a 3-minute walk from Comunidade Evangelica Hamburgo Velho and 3 minutes by foot from National Shoe Museum
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Swan Novo Hamburgo offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business center and 6 meeting rooms. A terrace, an arcade/game room, and multilingual staff are also featured at Swan Novo Hamburgo. For a fee, parking is available.

This 4-star Novo Hamburgo hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Swan Novo Hamburgo has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (BRL 30 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 70 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 30 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Swan Novo Hamburgo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 255 out of 443 reviews
Rating 8 - Good. 101 out of 443 reviews
Rating 6 - Okay. 53 out of 443 reviews
Rating 4 - Poor. 24 out of 443 reviews
Rating 2 - Terrible. 10 out of 443 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Daniel

Liked: Staff & service
Major power outage. Had to leave to go to another property.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Jennifer

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024
Verified review

6/10 Okay

Ricardo

Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Agenor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo de acordo.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Maiquel Andre

Liked: Staff & service
Disliked: Property conditions & facilities
Ar condicionado demora pra gelar, estrutura do hotel é bem antiga.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Deivison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, equipe atenciosa, ar condicionado, café da manhã excelente.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Luiz Paulo

Liked: Staff & service
Ar pingando e banheiro cheio de formigas
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jens

Liked: Cleanliness, staff & service
Hotel limpio y buena atención. Baño podría reciclarse
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Mireille C

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto limpo e um excelente cafe da.manha
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima opção de estadia. Boa localização. Local silencioso. Bom café da manhã. Equipe cordial
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Jonas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
modernizaram os quartos mas deixaram a desejar nos banheiros, poderiam ter feito as manutencoes necessarias principalmente na aparencia do piso, sanitario, moveis. Um detalhe importante alem das toalhas serem bem velhas estavam encardidas e com manchas.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

GIAN M

Disliked: Cleanliness, amenities, property conditions & facilities
Quarto antigo,com muito pó de cupim. Encontrei até barata.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

tiago

Liked: Cleanliness, staff & service
Disliked: Amenities
O maior problema foi o barulho do ar-condicionado, que era muito alto e o banheiro pegando.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo tudo
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities
Estadia muito agradável, ambiente limpo e bonito, piscina sempre disponível, bom atendimento e café da manhã bem gostoso.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Othello

Liked: Cleanliness, staff & service, property conditions & facilities
Funcionários muito atenciosos, ótimo café da manhã e garagem privativa. Cama confortável, quarto remodelado e bom ar condicionado. Só tive problemas com chuveiro, pois a água era muito quente ou muito fria. Impossível deixar morna.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel de arquitetura impressionante! Projeto de muito bom gosto. O check-in foi bem rápido e tranquilo. O quarto é grande, confortável e tem algo que considero um diferencial: poltrona. O colchão é maravilhoso, macio. Muitos travesseiros e roupa de cama de qualidade. O Café da manhã é bem justo, mas não considero um diferencial. Único ponto que me incomodou um pouco foi a demora dos elevadores. Mas o Swan virou minha referência para Novo Hamburgo. Se voltar, certamente ficarei aqui de novo.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã excelente. Boas acomodações. O que nos deixou descontentes foi cobrarem R$ 70,00 por uma noite do nosso pet.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar acessível e funcionários eficientes
Stayed 1 night in Mar 2026