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SureStay Hotel by Best Western Castro Valley

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Free breakfast
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, California State University East Bay
    ‪7 min drive‬
  • Place, Oakland Zoo
    ‪11 min drive‬
  • Place, Oakland-Alameda County Coliseum
    ‪14 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About this property

SureStay Hotel by Best Western Castro Valley

Hotel in Castro Valley with free breakfast and a 24-hour front desk
Along with a 24-hour front desk, this hotel has free breakfast and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Castro Valley. During your stay, you'll be close to Lone Tree Cemetery. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include a vending machine
  • 13 minutes by car from Oakland-Alameda County Coliseum and 13 minutes from Oakland Arena
Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.
Guests are served free breakfast. An additional breakfast is available daily for a fee.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 249 out of 750 reviews
Rating 8 - Good. 292 out of 750 reviews
Rating 6 - Okay. 109 out of 750 reviews
Rating 4 - Poor. 56 out of 750 reviews
Rating 2 - Terrible. 44 out of 750 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Josue

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Room was not cleaned found trash left behing by previous visits i assume. Smoke detector was cover with a shower cap. Found electronic vapor cartridge trash around on of the beds. Futon bed when opened had some trash/ debris. On last day my wife found some blood splash on one of the door frames.
Stayed 2 nights in Jul 2025

8/10 Good

Lyndon

Stayed 1 night in Jul 2025

2/10 Terrible

Yooshin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room condition is bad.

The room condition is bad.
Stayed 1 night in Jul 2025

6/10 Okay

Rosalind

Travelled with family
I didn't like that no elevators, I had to take a downstairs 1 King bed. I needed 2 queen beds
Stayed 14 nights in Jun 2025

8/10 Good

Yuan Neng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 1 night in May 2025

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Asked for a non-smoking room but got a room that reeked with smoke that had penetrated the carpet, bedding, and draiperies.
Stayed 1 night in Jun 2025

8/10 Good

Wanda

Liked: Staff & service, room comfort
The stay was good, the location was nice as it’s across the street from a small shopping center which has a variety of stores, eateries and a small gym. The hotel is an older one, in need of a few repairs but still a nice, inexpensive place to stay.
Stayed 1 night in Jun 2025

6/10 Okay

David

Stayed 1 night in May 2025

6/10 Okay

Jodie L.

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Murat

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Well managed. Excellent value for money. I will definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

jackylyn

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Craig

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
snagged a great deal at the last second. Got a peaceful, sorely needed sleep in a comfortable setting.
Stayed 1 night in May 2025

8/10 Good

Alan

Travelled with family
Liked: Staff & service
Good location
Stayed 1 night in May 2025

10/10 Excellent

Ismael

Stayed 1 night in Apr 2025

8/10 Good

Blanca

Stayed 1 night in Apr 2025

2/10 Terrible

LESTER

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was absolutely terrible…I was placed in a non-smoking room that smelled like smoke; I was then changed rooms to where the tub and room fixtures were broken and dirty. I was again
Stayed 2 nights in Apr 2025

10/10 Excellent

Mary

Stayed 2 nights in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice in a bad area.
Stayed 1 night in Mar 2025

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

jonas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to the east bay a lot for business. the area is safe,, quiet and restaurants are close by. the 580 is right there! for the price of $86 a night that's a bargain!
Stayed 1 night in Mar 2025

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les is the manager and he is very helpful. Sherry
Stayed 4 nights in Mar 2025

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, helpful.
Stayed 1 night in Mar 2025