28 Mar 2020 by John
Thank you for taking the time to review the hotel and for your constructive feedback. We are glad that you enjoyed your stay and do hope to see you again soon. Kind Regards, John Newby, Night Manager.
28 Mar 2020 by John
I would like to take this opportunity to thank you for the review. I am pleased to read that you enjoyed your stay with us and I will ensure your feedback is passed on to the rest of the team. We hope to see you again soon on your next visit. Kind Regards, John Newby, Night Manager.
6 Jan 2020 by General Manager
Dear Anonymous, Thank you very much for taking the time to review your most recent stay with us here at Jury Inn. We are delighted by your comments and I am thrilled to read that you enjoyed your time with us and I will make sure that your kind comments are passed onto the team. Thank you and we look forward to welcoming you back to the hotel at some stage in the future. Regards Gary Taylor General Manager
16 Dec 2019 by General Manager
Dear Anonymous, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations. I thank you for your constructive comments and I shall of course discuss these with team in order to rectify the issues. I hope to see you again in Jurys Inn. Kind Regards Gary Taylor
12 Dec 2019 by General Manager
Dear Anonymous, Thank you for your feedback - I do truly appreciate feedback from our guests. May I first of all say how very sorry I am about the service you have experienced whilst staying with us. We all take great pride in providing our guests with the highest standards of service and I am sorry that we failed to meet your expectations on this occasion. Please be assured that the matter has been addressed internally, and I understand that the management team are currently looking at ways to improve on the issues mentioned in order to provide a greater level of service going forward. I do hope that, despite the unfortunate issues during your stay, we may have another chance to deliver to you a memorable experience of Jurys Inn on your next visit. Kind Regards Gary Taylor General Manager
16 Dec 2019 by General Manager
Dear Anonymous, Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. The team and I all hope to have the pleasure of welcoming you back to Jurys Inn in the near future! Regards Gary Taylor General Manager
29 Oct 2019 by Lorna McShane
Thank you for taking the time and leaving such a positive review. I am happy to see that you have had a wonderful stay with us and that the team took great care or you. I hope to welcome you back in the near future. Kind Regards, Lorna McShane Deputy General Manager.
10 May 2019 by General Manager
Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Jurys Inn Newcastle also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. You'll have access to the health club at a partner property. This 3.5-star Newcastle-upon-Tyne hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Jurys Inn Newcastle offers 274 forms of accommodation with coffee/tea makers and a hairdryer. 28-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.
Jurys Inn Newcastle has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.