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4.4 out of 5

"Location was perfect on street parking was confusing and asked staff to confirm when it was chargeable & how much, information wasn't received, but th ... " More

By a verified traveller on Mon 10 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Jurys Inn Newcastle. During your stay, you're just a quick walk from O2 Academy Newcastle. Free WiFi in public areas, a restaurant and a bar are available. This 3.5-star hotel has 274 rooms over 7 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer LCD TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front-desk safe, meeting rooms and conference space
  • Guests have great things to say about the value of their stay and the comfortable guestrooms
  • Within a 10-minute walk of O2 Academy Newcastle and Metro Radio Arena

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
€31* Per night/room 6 Sep - 7 Sep

Superior Triple Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Double Room (with Sofa)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Jurys Inn Newcastle ratings based on 39 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jurys Inn Newcastle

Everyone (29) Business (1) Couples (2) Family (6)
3 out of 5

Posted by on 16 Mar 2020

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Comment from Hotel Management

28 Mar 2020 by John

Thank you for taking the time to review the hotel and for your constructive feedback. We are glad that you enjoyed your stay and do hope to see you again soon. Kind Regards, John Newby, Night Manager.

4 out of 5
Location was perfect on street parking was confusing and asked staff to confirm when it was chargeable & how much, information wasn't received, but that was only a minor confusion... Everything else was great, fantastic price

Posted by , from edinburgh on 10 Feb 2020

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Comment from Hotel Management

28 Mar 2020 by John

I would like to take this opportunity to thank you for the review. I am pleased to read that you enjoyed your stay with us and I will ensure your feedback is passed on to the rest of the team. We hope to see you again soon on your next visit. Kind Regards, John Newby, Night Manager.

5 out of 5
Excellent staff very clean rooms nice and warm great breakfast

Posted by on 2 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by General Manager

Dear Anonymous, Thank you very much for taking the time to review your most recent stay with us here at Jury Inn. We are delighted by your comments and I am thrilled to read that you enjoyed your time with us and I will make sure that your kind comments are passed onto the team. Thank you and we look forward to welcoming you back to the hotel at some stage in the future. Regards Gary Taylor General Manager

3 out of 5
Needs a bit of refurbishment, toilet not working properly.

Posted by on 16 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by General Manager

Dear Anonymous, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations. I thank you for your constructive comments and I shall of course discuss these with team in order to rectify the issues. I hope to see you again in Jurys Inn. Kind Regards Gary Taylor

4 out of 5
Second stay at this hotel.Very satisfactory. Reduction for parking next to the hotel is also a plus.Would recommend it.

Posted by on 29 Nov 2019

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Comment from Hotel Management

12 Dec 2019 by General Manager

Dear Anonymous, Thank you for your feedback - I do truly appreciate feedback from our guests. May I first of all say how very sorry I am about the service you have experienced whilst staying with us. We all take great pride in providing our guests with the highest standards of service and I am sorry that we failed to meet your expectations on this occasion. Please be assured that the matter has been addressed internally, and I understand that the management team are currently looking at ways to improve on the issues mentioned in order to provide a greater level of service going forward. I do hope that, despite the unfortunate issues during your stay, we may have another chance to deliver to you a memorable experience of Jurys Inn on your next visit. Kind Regards Gary Taylor General Manager

5 out of 5
Excellent hotel, a few minutes from the railway station. Warm, friendly staff with a dedication to providing great customer service. Rooms had everything you could need with fixtures and fittings of good quality. Will definitely return.

Posted by on 17 Nov 2019

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Comment from Hotel Management

16 Dec 2019 by General Manager

Dear Anonymous, Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. The team and I all hope to have the pleasure of welcoming you back to Jurys Inn in the near future! Regards Gary Taylor General Manager

5 out of 5

Posted by on 18 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Lorna McShane

Thank you for taking the time and leaving such a positive review. I am happy to see that you have had a wonderful stay with us and that the team took great care or you. I hope to welcome you back in the near future. Kind Regards, Lorna McShane Deputy General Manager.

5 out of 5

Posted by on 24 Jun 2019

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5 out of 5
Perfect for a weekend break close to all places of interest

Posted by on 10 Jun 2019

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4 out of 5
Had a meal in the bar and asked for Chicken and Mushroom Pie and was asked if I wanted Mash or chips I said mash when it came the so called pie was chicken in gravy with Mash potatoes on top I asked where the pastry was and was told this is how a pie is made there, my friend had Fish and chips and that was over cooked. It was obviously a bad night for the chef.

Posted by on 12 Apr 2019

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Comment from Hotel Management

10 May 2019 by General Manager

Dear Anonymous, Thank you for taking the time to share your invaluable feedback with us via a review. I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future. Kind Regards Gary Taylor General Manager

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Jurys Inn Newcastle also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. You'll have access to the health club at a partner property. This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (17.8 km / 11.1 mi)
  • Train station: Newcastle Central Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Jurys Inn Newcastle offers 274 forms of accommodation with coffee/tea makers and a hairdryer. 28-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.

Jurys Inn Newcastle has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Contactless check-out is available

Individually wrapped food options are available for breakfast, lunch and dinner

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Minimum guest age is 18
  • Debit cards
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 12.95 per person (approximately)
  • Self-parking fee: GBP 8 per night
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jurys Inn Newcastle
  • Jurys Inn Newcastle Newcastle-upon-Tyne
  • Jurys Newcastle
  • Jurys Newcastle Newcastle-upon-Tyne
  • Newcastle Jurys
  • Newcastle Jurys Inn
  • Jurys Inn Newcastle Hotel
  • Jurys Inn Newcastle Newcastle-upon-Tyne
  • Jurys Inn Newcastle Hotel Newcastle-upon-Tyne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.