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Cross Hotel Osaka（ORIX HOTELS & RESORTS）

4.0 star property

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Photo gallery for Cross Hotel Osaka（ORIX HOTELS & RESORTS）

Exterior
Suite, Non Smoking (Cross Floor) | Living area
2 restaurants; breakfast and lunch served
Hallway
2 restaurants; breakfast and lunch served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Osaka-fu, 542-0085
  • Place, Shinsaibashi-suji Shopping Street
    ‪1 min walk‬
  • Place, Dotonbori
    ‪1 min walk‬
  • Place, Dotonbori Glico Sign
    ‪2 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪64 min drive‬

Room options

View all photos for Standard Floor Triple Room

Separate bathtub and shower, eco-friendly toiletries, hair dryer

Standard Floor Triple Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Floor Twin Room

A hotel room with two beds, a desk, a small table, and a window with curtains.

Standard Floor Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room, Non Smoking (Standard Floor)

Deluxe Double Room, Non Smoking (Standard Floor)

Deluxe Double Room, Non Smoking (Standard Floor)

9.6 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Non Smoking (Standard Floor)

In-room safe, desk, blackout curtains, free WiFi

Double Room, Non Smoking (Standard Floor)

9.0 out of 10
Wonderful
(36 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking (Standard Floor)

Superior Double Room, Non Smoking (Standard Floor)

Superior Double Room, Non Smoking (Standard Floor)

9.4 out of 10
Exceptional
(20 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room, Non Smoking (Standard Floor)

Triple Room, Non Smoking (Standard Floor)

Triple Room, Non Smoking (Standard Floor)

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking (Standard Floor)

In-room safe, desk, blackout curtains, free WiFi

Twin Room, Non Smoking (Standard Floor)

9.2 out of 10
Wonderful
(29 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Floor Deluxe Double Room

Separate bathtub and shower, eco-friendly toiletries, hair dryer

Standard Floor Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Triple Room, Non Smoking (Cross Floor)

Triple Room, Non Smoking (Cross Floor)

Triple Room, Non Smoking (Cross Floor)

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking (Cross Floor)

Twin Room, Non Smoking (Cross Floor)

Twin Room, Non Smoking (Cross Floor)

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, Non Smoking (Cross Floor)

Deluxe Double Room, Non Smoking (Cross Floor)

Deluxe Double Room, Non Smoking (Cross Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking (Cross Floor)

Superior Double Room, Non Smoking (Cross Floor)

Superior Double Room, Non Smoking (Cross Floor)

9.4 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room, Non Smoking (Cross Floor)

Double Room, Non Smoking (Cross Floor)

Double Room, Non Smoking (Cross Floor)

8.6 out of 10
Excellent
(13 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for King Room, Non Smoking (Cross Floor)

King Room, Non Smoking (Cross Floor)

King Room, Non Smoking (Cross Floor)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for DOTONBORI view DOUBLE, Non Smoking

DOTONBORI view DOUBLE, Non Smoking

DOTONBORI view DOUBLE, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • River view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for DOTONBORI view TWIN, Non Smoking

DOTONBORI view TWIN, Non Smoking

DOTONBORI view TWIN, Non Smoking

  • River view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Suite, Non Smoking (Cross Floor)

Suite, Non Smoking (Cross Floor)

Suite, Non Smoking (Cross Floor)

  • City view
  • 103 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Cross Hotel Osaka（ORIX HOTELS & RESORTS）

Along with 2 restaurants, this hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a microwave in a common area, concierge services, and dry cleaning.
Cross Hotel Osaka（ORIX HOTELS & RESORTS） offers 229 accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

This Osaka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the shopping around Cross Hotel Osaka（ORIX HOTELS & RESORTS）. During your stay, you're just a quick walk from Dotonbori. Features include free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests really like the accommodations for the nice bathrooms, spaciousness, cleanliness, and overall comfort
  • Steps from Dotonbori Glico Sign and 5 minutes by foot from Hozen-ji Temple
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Cross Hotel Osaka（ORIX HOTELS & RESORTS） also features a vending machine, concierge services, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 4-star Osaka hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
TERRACE ＆ DINING ZERO - This restaurant serves breakfast and lunch.
A hosted evening meal is available for a surcharge on Wednesday, Thursday, Friday, Saturday, and Sunday. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,300 for adults and JPY 1,980 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Hosted evening meal available on Wednesday, Thursday, Friday, Saturday, and Sunday for a fee of JPY 9,680; reservation required

Restaurants on site

  • TERRACE ＆ DINING ZERO

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
During the exterior renovation period, guests may hear construction-related noise and smell construction-related odors, and are requested to keep their guestroom windows and curtains closed.
Road construction will be underway next to the property (Mido-suji street) August 20, 2023-March 31, 2025 from 9 PM to 9 AM, daily. Guests may hear construction-related noise during this time.

Renovations and closures

The property will be renovating from February 1 2026 to July 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
  • Exterior
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 1980 for children
  • Hosted evening meal: JPY 9680

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Cross Hotel
Cross Hotel Osaka
Cross Osaka
Cross Osaka Hotel
Hotel Cross
Hotel Cross Osaka
Osaka Cross
Osaka Cross Hotel
Cross Hotel Osaka Hotel
Cross Hotel Osaka Osaka
Cross Hotel Osaka Hotel Osaka

Cross Hotel Osaka（ORIX HOTELS & RESORTS） Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 886 out of 1197 reviews
Rating 8 - Good. 238 out of 1197 reviews
Rating 6 - Okay. 53 out of 1197 reviews
Rating 4 - Poor. 13 out of 1197 reviews
Rating 2 - Terrible. 7 out of 1197 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christiana

Liked: Cleanliness
Great stay!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities
Superb location, very kind and helpful staff and amazing breakfast buffet.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Gene

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Baljinder

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great location for Dontonbori street food bars and restaurants. Staff were friendly and room was clean with everything we needed.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
amazing location. hotel was very clean
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, lovely breakfast catering to all tastes, friendly staff.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Incredible staff, very helpful and welcoming. We were allowed to check in early, given great recommendations, just a really well run hotel centrlaly located right in the heart of Dotombori.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel - big rooms
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Avery

Liked: Cleanliness, amenities, property conditions & facilities
Ease of check in, convenient location to Dontonbori and numerous shopping and restaurants. Room was comfortable with numerous amenities.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Great hotel in a busy area.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities
Always our hotel of choice when in Osaka! Nothing beats the location and staff are warm and accommodating
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and breakfast choices. Great location. I would stat here again. Airport train stops a 10 min walk away.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Steph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and area with tons of restaurants
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall - had a very pleasant stay.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Will stay again
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast, clean room, very friendly and efficient staff.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Monique

The staff was very courteous and the amenities were outstanding.
View from hotel room window
View from the street
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROs- LOCATION! Nice and Spacious room (Deluxe DBL). BIG TUB! CONs-only 1 working elevator for 10+floors. NO Smart TV only japanese channels and cnn 👎.Construction ongoing…
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lady Merced

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

michael

Liked: Amenities
Great location, excellent facilities within the hotel, best breakfast buffet I’ve had in Japan. Everything you could possibly need in your room for a great stay.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in terms of location, staff friendliness, water pressure for showers and accommodation for late checkout. A word of caution: as it is located in a busy district, it is noisy as it is difficult for vibrancy and quietness to co-exist.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Hiu Chong Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Pillows were small though.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Joshua

Liked: Staff & service, amenities, property conditions & facilities
Amazing breakfast. A bit pricey for the room size but in a good location
Stayed 5 nights in Nov 2025