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31 Dec 2018 by Valerie - Hotel Manager
Dear Guest Thank you very much for your kind comment. We wish you a great 2019.
11 Apr 2017 by Marc L. directeur
Bonjour Madame Nous vous remercions d'avoir pris le temps de nous faire un retour sur votre expérience après votre séjour au sein de notre établissement. Je m'excuse et je regrette que notre staff à la réception ne vous ait pas correctement expliqué nos procédures. Nous demandons systématiquement aux clients qui viennent pour la première fois leur carte bleue, il est très courant que certains clients oublient des consommations minibar ou des petits déjeuners involontairement, c'est pour ceci que nous demandons la CB (et dans de rares certains cas, il arrive que nos chambres soient fortement dégradées). Vous avez payé votre réservation directement à ebookers qui nous a transféré l'argent mais pas votre numéro de CB. Notre procédure demande donc de récupérer la CB du client au check-in au cas ou il y aurait des oublis de votre part ou en cas de remboursement le cas échéant. Si le client refuse de communiquez sa CB, ce qui semble être le cas pour vous, nous demandons effectivement un deposit de 100€ que nous vous rendons en fin de séjour. Nous ne partons pas du principe pas du tout que tous nos clients sont malveillants comme tous nos clients ne partent non plus heureusement du principe qu'en nous donnant leur CB, des fraudes ou des abus seront commis. En tout cas, je suis désolé si vous avez été surprise par la procédure (si non expliquée c'est compréhensible). En espérant vous accueillir à nouveau afin d'effacer ce sentiment mitigé. Très cordialement,
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. You can enjoy a drink at the bar/lounge. Princesse Caroline also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. This 3-star Paris hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Princesse Caroline offers 53 accommodations with a safe and free newspapers. 109-cm flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers. This Paris hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
