4/10 Poor
Tasheia
Travelled with family
3 Aug 2025
Disliked: Property conditions & facilities
This hotel stay was not great at all. It started out ok, the facility was spacious, we had a 2 bedroom suite which was spacious. The rooms were nice and the bedrooms clean. But half the channels on the tv didnt work, and one of the remotes didnt have batteries. Not dead batteries, just no batteries at all, completely empty. Annoying, but not the end of the world. The AC worked well so the room stayed temperate (it was actually pretty cool in the room), but the building we were in (4) faced the pool and basketball court and the kids out there were LOUD. At 11 pm at night. The one boy was so consistently loud for so long his voice was actually hoarse. We stayed 8 days, and housekeeping didnt show up ONCE. We made it work because it was myself and my 2 girls so we made the towel situation work, but because they didnt come, they didnt clean, change sheets or take out the trash. We sat trash outside, it stayed there the whole time. My neighbors put out dirty towels, they stayed there the entire duration of our stay. All of these are minor inconveniences compared to the ant infestation that eventually drove us out a day early. I notified the front desk and they put in an online maintenance request to have someone come spray but no one ever showed up. I eventually ended up going out myself and buying some ant spray. This worked for about 2 days. Then we came back to huge black carpenter ants, in the seating area, in the bedrooms. That was the last straw, we ended up checking out.
Tasheia
Stayed 9 nights in Jul 2025