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Aparthotel

Sonder by Marriott Bonvoy The Heid Apartments Loft District

3.5 star property

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Photo gallery for Sonder by Marriott Bonvoy The Heid Apartments Loft District

1 bedroom, individually furnished, iron/ironing board
1 bedroom, individually furnished, iron/ironing board
Property amenity
Full-sized fridge, microwave, oven, coffee/tea maker
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Outdoor space
  • Dryer
  • Washer
  • Air conditioning
  • Kitchen

Explore the area

View in a map
325 North 13th Street, Philadelphia, PA, 19107
  • Pennsylvania Convention Center
    ‪6 min walk‬
  • Reading Terminal Market
    ‪8 min walk‬
  • Rittenhouse Square
    ‪17 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪16 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (View)

42-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom (View)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom (View)

42-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom (View)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom

42-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, individually furnished, iron/ironing board

Studio, 1 Queen Bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

42-inch flat-screen TV with digital channels, TV

Apartment, 2 Bedrooms

  • Sleeps 6
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

42-inch flat-screen TV with digital channels, TV

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 Double Beds

View all photos for Superior Apartment, 2 Bedrooms

42-inch flat-screen TV with digital channels, TV

Superior Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 Double Beds

View all photos for Superior Apartment, 1 Bedroom

42-inch flat-screen TV with digital channels, TV

Superior Apartment, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed (View)

Full-sized fridge, microwave, oven, coffee/tea maker

Studio, 1 Queen Bed (View)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sonder by Marriott Bonvoy The Heid Apartments Loft District

Aparthotel with a rooftop terrace, a quick walk to Pennsylvania Convention Center
A fitness center, a rooftop terrace, and concierge services are available at this smoke-free aparthotel. WiFi in public areas is free. Each apartment provides a flat-screen TV with digital channels, plus a kitchen with a refrigerator, an oven, and a microwave. A washer/dryer, a coffee/tea maker, and a hair dryer are among the other amenities available to guests. Housekeeping is available on request.
Sonder by Marriott Bonvoy The Heid Apartments Loft District offers 96 air-conditioned accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center.
Our customers tell us they can't get enough of Sonder by Marriott Bonvoy The Heid Apartments Loft District's great location. During your stay, you're just a quick walk from Reading Terminal Market. Enjoy features like free WiFi in public areas, plus a gym and a rooftop terrace. Built in 2020, this comfortable aparthotel has 96 apartments on 8 floors. A kitchen and a washer/dryer are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a flat-screen TV
  • Free WiFi in some public areas
  • Services include a concierge and a virtual front desk
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Pennsylvania Convention Center and Reading Terminal Market
Sonder by Marriott Bonvoy The Heid Apartments Loft District offers its guests a fitness center, a rooftop terrace, and concierge services. Public spaces have free WiFi.

This 3.5-star Philadelphia aparthotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Laundry detergent
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (91 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Virtual front desk

Things to do

  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 8 floors
  • 96 units
  • Built in 2020
  • Housekeeping (on request)
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Sonder mobile app before check-in.
Property Registration Number 913735
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sonder by Marriott Bonvoy The Heid Apartments Loft District Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 393 out of 630 reviews
Rating 8 - Good. 123 out of 630 reviews
Rating 6 - Okay. 46 out of 630 reviews
Rating 4 - Poor. 34 out of 630 reviews
Rating 2 - Terrible. 34 out of 630 reviews

9.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Liked: Amenities, property conditions & facilities
Old building charm. Very spacious. Modern appliances including washer and dryer. Close to historical sites. The rooftop closes too early to enjoy a great skyline.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kellie

Liked: Cleanliness, room comfort

Piece of heaven in Philly

Our stay was amazing! It was wonderful walking into a beautifully appointed space. The Heid building is an old hat making factory or millinery. It has so much charm. They took a cold, and practical aesthetic and transformed it into a warm and inviting space. As time share owners we look for comfort and convenience when stating in hotels, and the Heid did not disappoint! The check in was contactless, everything went through my phone, their were luggage carts for us to take our luggage, and the entrance had a human security guard after 8 as you entered with your building code. The space was large and provided a more the adequate storage space, a dishwasher, farm sink, full range, oven large fridge and freezer, as well as an in unit washer and dryer. It was clean, smelled fresh and made our three day stay even more enjoyable. We did not have opportunity to enjoy the roof top deck (next time) due to the weather, but we took a trip up to it to view it and it too was lovely. The only down fall ( it is Philly) is that parking is not available at the property, the loading and unloading zone should be designated to allow for guests to be able to load and unload without fear of having to park down the street, however, we were able to obtain parking at a garage on Broad street for a great rate, allowing for in/out service. We cannot say enough about our stay and will gladly return to the Heid. Infact, we are searching for a Sonder to stay while in Phoenix later this summer.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dat

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room is honestly even nicer than we expected. The kitchen is stocked with basic supplies and the fridge and counter are absolutely HUGE. Having the washer/dryer in unit is such a rare treat. There’s also a decent gym, lounge and outdoors space on the top floor. Our ONLY complain and the reason this is 4 and not 5 star is that the sofa bed is rather springy and uncomfortable. Having a mattress topper would have really helped.
Stayed 3 nights in Jun 2025

6/10 Okay

Arturo, CLEARWATER

Business traveller, Travelled with partner
Not bad
Stayed 2 nights in Jun 2025

10/10 Excellent

Peizhi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
love the apartment lived in. Perfect size for 5 of us. Very clean. High ceiling. Balcony with perfect view.
Stayed 3 nights in May 2025

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness
Our experience was great. Communication from the front desk staff could’ve been better but overall the stay was great!
Stayed 5 nights in Jun 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, room comfort
The stay was great!!
Stayed 2 nights in Jun 2025

8/10 Good

Elline Mae

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love that the room comes with a functional kitchen. They provide some utensils like knives and spatulas or baking pans. The view outside at night was good. It's within walkable distance to Chinatown, the Reading Terminal Market, and a shopping district. Pull-out sofa bed was big and the room was clean. A washer and dryer are available along with a steam iron. It's very much like a studio apartment. Great to stay with friends or family for a couple of days.
Stayed 3 nights in Jun 2025

8/10 Good

meredith, chicago

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Loved the place and rooftop. Front desk staff was very rude and unpleasant. Very unwelcoming, didn’t greet guests at all, no eye contact. Had trouble getting into room and they were downright dismissive and apathetic.
Stayed 4 nights in Jun 2025

10/10 Excellent

Margaret

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Nice hotel apt,
Stayed 5 nights in Jun 2025

6/10 Okay

Arthur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is very comfortable. However the staff were very unhelpful and disinterested.
Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
cute
Stayed 2 nights in Jun 2025

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely LOVED our room it was so cute & up to date. The view was breathtaking!!!!
Stayed 1 night in Jun 2025

2/10 Terrible

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
They overbooked me and sent an email to the wrong email . I paid for early check-in. I was not able to do early check-in. I was on the phone with them for over an hour trying to get into the first building. Eventually they had to rebook me to another sonder, which didn’t have any disability parking. They admitted that they made a mistake and sent it to the wrong email and they should’ve called us but did nothing to compensate me.
Stayed 1 night in Jun 2025

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was absolutely beautiful and the location was amazing. I missed out on 1 day of the 2 day trip because of my daughter’s graduations and no dates were available to switch within the week but that goes to show how much people love this property. Thoroughly enjoyed my day stay and look forward to visiting again and taking full advantage of the property.
Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
We literally had bed bugs. And now that we are trying to get a refund on our stay we are getting the run around of “oh let me ask my manager”
Stayed 4 nights in Jun 2025

10/10 Excellent

Mike

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love Sonder hotels. Have become my first choice when traveling. Feels like home—only better.
Stayed 1 night in Apr 2025

10/10 Excellent

Xavier

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David, Knoxville

Travelled with family
Liked: Amenities
I had not previously stayed at a Sonder hotel before. This one was an industrial designed complex…very funky in a very good way. I don’t know how else to describe it, but I recommend this place to anyone visiting Philadelphia. The staff were wonderful!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, room comfort
The property was really nice and comfy with easy access. My only complaint was the sheets on all the beds were filthy.
Stayed 2 nights in Jun 2025

4/10 Poor

LaRie

Liked: Cleanliness, property conditions & facilities
Very noisy and loud inside and outside the building, would not return. And the elevator is as slow as molasses. Call it 5-10 minutes before you actually need it.
Stayed 4 nights in May 2025

10/10 Excellent

Camilla

Liked: Cleanliness, room comfort

excellent stay

Love everything about this hotel- no complaints about anything.
Stayed 2 nights in May 2025

8/10 Good

Kathleen

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was clean, had everything we needed, and in a location with easy access to all parts of the city.
Stayed 4 nights in May 2025