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Aparthotel

Sonder by Marriott Bonvoy The Heid Apartments Loft District

3.5 star property

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Photo gallery for Sonder by Marriott Bonvoy The Heid Apartments Loft District

Full-sized fridge, microwave, oven, coffee/tea maker

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Outdoor space
  • Dryer
  • Washer
  • Air conditioning
  • Kitchen

Explore the area

View in a map
325 North 13th Street, Philadelphia, PA, 19107
  • Place, Pennsylvania Convention Center
    ‪6 min walk‬
  • Place, Reading Terminal Market
    ‪8 min walk‬
  • Place, Rittenhouse Square
    ‪17 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪16 min drive‬

Room options

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment, 1 Bedroom (View)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment, 1 Bedroom (View)

  • Sleeps 4
  • 1 Queen Bed

Superior Apartment, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed (View)

Full-sized fridge, microwave, oven, coffee/tea maker

Studio, 1 Queen Bed (View)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

Studio, 1 Queen Bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

Apartment, 2 Bedrooms

  • Sleeps 6
  • 1 Queen Bed

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 Double Beds

Superior Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 Double Beds

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About this property

Sonder by Marriott Bonvoy The Heid Apartments Loft District

Aparthotel with a rooftop terrace, 7-minute walk to Pennsylvania Convention Center
A fitness center, a rooftop terrace, and concierge services are available at this smoke-free aparthotel. WiFi in public areas is free. Each apartment provides a flat-screen TV with digital channels, plus a kitchen with a refrigerator, an oven, and a microwave. A washer/dryer, a coffee/tea maker, and a hair dryer are among the other amenities available to guests. Housekeeping is available on request.
Sonder by Marriott Bonvoy The Heid Apartments Loft District offers 96 air-conditioned accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center.
Our customers tell us they can't get enough of Sonder by Marriott Bonvoy The Heid Apartments Loft District's great location. During your stay, you're just a quick walk from Reading Terminal Market. Enjoy features like free WiFi in public areas, plus a gym and a rooftop terrace. Built in 2020, this comfortable aparthotel has 96 apartments on 8 floors. A kitchen and a washer/dryer are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a flat-screen TV
  • Free WiFi in some public areas
  • Services include a concierge and a virtual front desk
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Pennsylvania Convention Center and Reading Terminal Market
Sonder by Marriott Bonvoy The Heid Apartments Loft District offers its guests a fitness center, a rooftop terrace, and concierge services. Public spaces have free WiFi.

This 3.5-star Philadelphia aparthotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Laundry detergent
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (91 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Virtual front desk

Things to do

  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 8 floors
  • 96 units
  • Built in 2020
  • Housekeeping (on request)
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Sonder mobile app before check-in.
Property Registration Number 913735
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sonder by Marriott Bonvoy The Heid Apartments Loft District Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 401 out of 648 reviews
Rating 8 - Good. 129 out of 648 reviews
Rating 6 - Okay. 49 out of 648 reviews
Rating 4 - Poor. 35 out of 648 reviews
Rating 2 - Terrible. 34 out of 648 reviews

9.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Deneen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very localized. Room was really nice with great pricing. Wish they had parking which would’ve made it much better but we made it work. Also, pre room code did not work and there was no on at front desk for a while so had to call service line who couldn’t figure out why code wasn’t working and just gave us a back up and prayed it worked, which it did. Our neighbors had this same issue. But overall stay was great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Price was worth it. Staff are very nice. Sofa bed was not comfortable
Stayed 7 nights in Jul 2025

10/10 Excellent

carlos

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó mucho 👍
Stayed 1 night in Aug 2025

10/10 Excellent

Erika

Business traveller
Liked: Cleanliness, room comfort

Great stay… coming back!!!!

I really enjoyed my stay here. Its location was great. Staff was pleasant and helpful. Building was safe and secure. Only bad thing was the parking. This is true for most places in the downtown area. Be prepared to park in garage.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alisa

Thankful for a cozy place to stay!

Glad for so many amenities (dishwasher, clothes washer and dryer, kitchen) and although I didn’t need them for this trip, it encourages me to come back when I have a longer stay planned! Room was comfy, a bit noisy at times but grateful for the provided earplugs.
Stayed 1 night in Aug 2025

8/10 Good

Glorimar

Stayed 1 night in Jul 2025

10/10 Excellent

Lucas

Liked: Cleanliness
One of the nicest hotels for the price I’ve ever stayed at. Parking inconvenient
Stayed 4 nights in Jul 2025

10/10 Excellent

Lauryn

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Loved how homey & similar it felt to my apartment currently. The Queen Studio did not feel small in the slightest. My only gripes were that the shower was a little confusing to figure out turning on & there was a guest definitely smoking in the building, which leaked into the hallway and i could smell in my room. The property did send out an email though restating their strict no smoking policy. Other than that guest being inconsiderate, 10/10 would recommend and definitely stay again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Tanya

Liked: Cleanliness, room comfort

5 star

My husband and i stayed in a loft this weekend. It was very nice and clean...great for the cost...very secure and safe
Stayed 2 nights in Jul 2025

8/10 Good

sathiesh

Travelled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Jun 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Tim

Liked: Cleanliness

BAD EXPERIENCE AT SONDER

This hotel is all about NOT doing ONE THING for their customers. The door to the hotel was locked. I rang the bell. I could see the two hotel clerks through the glass about eight feet from me. They looked at me, but would not come to the door. One was talking to a customer. The other was doing NOTHING! I finally knocked on the window and the busy one answered the door. He reluctantly let me in. There is a code in the email with the door code (I wasn't aware of it). They finally checked me in (basically, I answered an email and checked myself in). I went up to my room with the room code from the email (again, no support from the employees). The room code didn't work. I went back down to the lobby and had a new code issued. The original person reluctantly came with me. I got in. I settled in and went to log into their Wi-Fi. Their code used a horrible font so that there was no visible difference between a 1, an L, and an I. I couldn't log in. I tried to call the desk - NO PHONE DOWN THERE. I called the Marriott help desk. After 10 minutes of being on hold, I went downstairs to retrieve the correct password. I left the phone ring. After over 20 minutes of being on hold, a guy from India answered. He couldn't tell me the password. Marriott has done a HORRIBLE JOB with Sonder
Stayed 5 nights in Jul 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Service was great and the location was in walking distance of everything
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Beautifully crafted rooms

As advertised
Stayed 3 nights in Jul 2025

6/10 Okay

Laurie

Travelled with family
Liked: Cleanliness
Nice apartments but with a rather industrial decor which is in need of an uplift if not a revamp.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacob

Stayed 1 night in Jul 2025

10/10 Excellent

Clifford

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jul 2025

10/10 Excellent

GILBERT

Liked: Cleanliness, property conditions & facilities
Nice building, nice room and very nice staff,
Stayed 2 nights in Jul 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
it was great will be here again!
Stayed 1 night in Jul 2025

10/10 Excellent

Mete

Liked: Cleanliness, property conditions & facilities
Better than Hotel rooms. Building is clean and quiet.
Stayed 2 nights in Jul 2025

6/10 Okay

saskia

Travelled with family
Liked: Cleanliness

Noise

Neighbors noise, thin walls
Stayed 6 nights in Jul 2025

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay and staff was very friendly but did not like the area too much.
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment
Stayed 1 night in Jul 2025