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Executive Residency by Best Western Philadelphia-Willow Grove

2.5 star property

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Photo gallery for Executive Residency by Best Western Philadelphia-Willow Grove

Exterior
Standard Room, 1 Queen Bed, Non Smoking, Kitchen | Private kitchenette
Reception
1 bedroom, premium bedding, memory-foam beds, in-room safe
Laundry room

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
250 Business Center Dr, Horsham, PA, 19044
  • Willow Grove Park Mall
    ‪5 min drive‬
  • Keswick Theatre
    ‪10 min drive‬
  • Arcadia University
    ‪12 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪46 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Accessible, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Accessible, Kitchen (with Sofabed)

  • 43 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Kitchen

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 1 Queen Bed, Accessible, Kitchen

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Kitchen

7.4 out of 10
Good
(13 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

Comfort Inn Horsham - Philadelphia

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.6 out of 5, Good, (1002)
The price is €81
for 1 room
includes taxes & fees
17 Aug - 18 Aug
Comfort Inn Horsham - Philadelphia

About this property

Executive Residency by Best Western Philadelphia-Willow Grove

Hotel with free parking, in the vicinity of Willow Grove Park Mall
A 24-hour fitness center, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services, and laundry facilities. Housekeeping is available on request.
Executive Residency by Best Western Philadelphia-Willow Grove offers 110 accommodations with safes and coffee/tea makers. Memory foam beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Executive Residency by Best Western Philadelphia-Willow Grove. During your stay, you'll be close to Willow Grove Park Mall. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from Willow Grove Park Mall and 10 minutes from Keswick Theatre
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Public spaces have free WiFi. Business amenities include a 24-hour business center and coworking spaces. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Executive Residency by Best Western Philadelphia-Willow Grove. Free self parking is available. A complete renovation of Executive Residency by Best Western Philadelphia-Willow Grove was completed in May 2024.

This Horsham hotel is smoke free.

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift (122 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (122 centimetre wide)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Renovated entire property - May 2024
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 15 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Philadelphia-Willow Grove
Candlewood Suites Philadelphia-Willow Grove Horsham
Candlewood Suites Philadelphia-Willow Grove Hotel
Candlewood Suites Philadelphia-Willow Grove Hotel Horsham
Candlewood Horsham
Candlewood Suites Horsham
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
Horsham Candlewood Suites

Executive Residency by Best Western Philadelphia-Willow Grove Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1001 reviews
Rating 8 - Good. 266 out of 1001 reviews
Rating 6 - Okay. 142 out of 1001 reviews
Rating 4 - Poor. 82 out of 1001 reviews
Rating 2 - Terrible. 94 out of 1001 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Ririn

Liked: Room comfort

Good

I just didn’t like my room smelled cigarettes Which was non smoking room Other than that everything was great The laundry not okay
Stayed 1 night in Apr 2025

10/10 Excellent

Jabbar O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agent Lamar always friendly and respectful. Clean building and extremely quiet
Stayed 2 nights in Mar 2025

10/10 Excellent

Anne Marie, Philadelphiap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great for long trip
Stayed 1 night in Apr 2025

2/10 Terrible

Chantel

Stayed 2 nights in Mar 2025

2/10 Terrible

Sheryl

Liked: Cleanliness
Disliked: Staff & service, room comfort

Very disturbing Upon my checkout

Hello so upon my check out, I did speak to Ahmed he was the person that checked me in last night when I left the review, it was not to say his services was bad. He did wave my incidentals of $100 but upon me leaving, I felt very uncomfortable with them bombarding me about a review. This is my first and last time staying at this hotel. I never in my life was question about a review by two individuals male about how I reviewed a stay that was very uncomfortable. Overall, the room was clean just a little bit of things here and there but no big deal but I would never stay at this hotel again because them two males that was at the front desk upon my checkout on April 18, 2025 at 10:45 am made me so upset. I am displeased. I work in the hotel industry and I was a receptionist for five years and I never told a guess how I felt about their review upon them leaving that gives them a bad taste in reputation in service and also in coming back to the facility. I give this stay a 3.5.
Stayed 1 night in Apr 2025

10/10 Excellent

Tara

Stayed 1 night in Mar 2025

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are smaller then advertise
Stayed 4 nights in Mar 2025

4/10 Poor

Andres

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unsafe feeling with people wandering around that seem to live there instead of being guests. The towels when we first had our first room had pubic hair in them and the room was a mess. Had to wait for them to be cleaned to get our rooms in order, that should have been done well before we arrived for check in. Some of the staff customer service is good but there’s two staff members that either don’t know what’s going on/ have a bad attitude. There’s also one specific person that was staying here had put paper on their door with a message speaking about “the Heavenly Father is watching you” very creepy along with another paper saying people need to stop stalking them. I wouldn’t recommend staying here if you’re coming to PA for a vacation or visiting. Please spend your money somewhere else.

2/10 Terrible

zelina

A lot homeless people sleep there look like shelter and the big bed a lot on the bed
Stayed 4 nights in Mar 2025

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Stayed 3 nights in Feb 2025

2/10 Terrible

JOSEPH, JEFFERSONVILLE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at this hotel was shockingly disappointing, especially given its positive online reviews. The property was visibly dirty. The carpets in my room were disgustingly stained, and the elevator was grimy, with dirt clearly visible along the edges. Overflowing trash cans littered the hallways, compounding the uncleanliness. The room's phone didn't work, making it impossible to contact the front desk. When I tried calling from my cell, no one answered. I went down to the lobby, only to find it deserted. I waited 15 minutes before a staff member finally appeared. This lack of front desk coverage is deeply concerning, particularly in case of a guest emergency. Adding to the problems, the bathroom light flickered violently, making it unusable. I couldn't even take a shower. While the hotel offered to move me, I was checking out in just two hours and the hassle of packing and moving seemed pointless. Since I desperately needed a shower before leaving, they allowed me to use the bathroom in an adjacent, unoccupied room. This room was in poor condition. The dead bolt lock was broken, a light switch was damaged, and the room reeked of cigarette smoke. The hotel's maintenance standards are clearly subpar. I chose this hotel based on its Google ratings. After this terrible experience, I revisited the reviews and noticed many that seemed suspiciously repetitive, raising concerns about their authenticity. My stay was truly awful. I strongly advise potential guests

8/10 Good

Andrew

Stayed 1 night in Jan 2025

2/10 Terrible

Elliott

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs to be exterminated the place smell bad

Well the first room they gave me was horrible smell like a big dog and it was stuffy like just bad the next room smelled better but had roaches I will never go back
Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 1 night in Dec 2024

6/10 Okay

Morgan

Travelled with partner
Overall fine, the room could have been cleaner.
Stayed 2 nights in Dec 2024

2/10 Terrible

Mary

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The rooms are very dirty, smelly and beat up furniture. Kitchen cabinets were falling apart. The lobby was nice but the rooms need to be renovated.
Stayed 5 nights in Sep 2024

10/10 Excellent

Shaniene

Stayed 1 night in Sep 2024

4/10 Poor

calvin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean but all the common areas inside area very dirty with garbage bags in the hall area by elevators for over 24 hrs leaking everywhere. Odd place seamed like permanent residence for some people. Would not stay again. Seemed sketchy
Stayed 1 night in Nov 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable. The only 2 suggestions I have is, room service daily & fabric softener in the towels
Stayed 4 nights in Oct 2024

8/10 Good

Christopher, Delran

Stayed 3 nights in Oct 2024