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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Reception
Family Room, 2 Queen Beds, Non Smoking (with Sofabed)
Free breakfast
Outdoor pool, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Place, Arrowhead Towne Center
    ‪2 min walk‬
  • Place, Arizona Broadway Theatre
    ‪12 min walk‬
  • Place, Peoria Sports Complex
    ‪15 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.4 out of 10
Very good
(18 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(10 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Spark by Hilton Glendale Phoenix North
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.3 out of 5, Excellent, 356 reviews
The price is €151
includes taxes & fees
22 Feb - 23 Feb
Spark by Hilton Glendale Phoenix North

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel with free parking, near Peoria Sports Complex
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and free breakfast are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of The Hotel Serene Glendale Peoria, Surestay Collection by BW's great location. During your stay, you're just a quick walk from Arrowhead Towne Center. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi in some public areas
  • Free self parking and RV/bus/truck parking
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, an ATM, and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Peoria Sports Complex and 11 minutes from State Farm Stadium
Free breakfast is served. Public spaces have free WiFi. An outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly The Hotel Serene Glendale Peoria, Surestay Collection by BW. Self parking is free. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1005 reviews
Rating 8 - Good. 236 out of 1005 reviews
Rating 6 - Okay. 147 out of 1005 reviews
Rating 4 - Poor. 94 out of 1005 reviews
Rating 2 - Terrible. 88 out of 1005 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

jan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We went 24 hours with no tv. One staff member worked on it for an hour, to no avail. We were told Cox would be coming by “in a few minutes” to fix it. After two hours, at 11pm, we gave up. The next day, a different staff member successfully reset and reprogrammed the tv.
Stayed 2 nights in Oct 2025

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
It’s an upgraded motel six that was fine
Stayed 1 night in Oct 2025

10/10 Excellent

Martrell

Stayed 1 night in Oct 2025

10/10 Excellent

Menyana

Stayed 2 nights in Oct 2025

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Marylyn

Stayed 7 nights in Sep 2025

10/10 Excellent

Laura Vanessa

Good
Stayed 2 nights in Oct 2025

10/10 Excellent

Veronica

Stayed 3 nights in Sep 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities
High quality and great service
Stayed 2 nights in Sep 2025

6/10 Okay

Hannah

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

JAYSON, LAWRENCEVILLE

Travelled with family
Disliked: Staff & service
We stayed here for a special event and met many people staying at the property for this event. I think most of the people staying in the hotel were there for the same event that would start very early Sunday morning. The event was "first come, first served" so being there early was very important. The hotel staff was aware of this. Breakfast was supposed to be included with the stay. However, breakfast service didn't start until 7am. Everyone attending the event needed to be at the location event by 7am. The normal breakfast service started at 6am, but the start time for Sunday was 7am. We asked the staff if they could please start the breakfast service early since most people at the property wouldn't be able to wait for a 7am start. The staff that was working called the hotel Management and they said "No". We were very disappointed. We understand all businesses have normal operating hours, but this was an unusual circumstance and it's sad they decided they couldn't accommodate their customers.
Stayed 1 night in Sep 2025

4/10 Poor

Collette

Disliked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Bjorn

Stayed 2 nights in Sep 2025

10/10 Excellent

Kameron

Stayed 1 night in Sep 2025

6/10 Okay

Angela, Magnolia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Upon check-in I asked for some water and was told by the night attendant they were out of water. The next morning the staff told me there was a water fountain and also water in the cafe area. The night front desk attendant didn’t offer us any alternatives and had an “I don’t care” attitude. Also, the shower soap dispenser was completely empty.
Stayed 1 night in Sep 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fantastic. Quiet and close to everything you’d need.
Stayed 3 nights in Sep 2025

8/10 Good

Fred, scottdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two girls at the front desk are wonderful, so plesent and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Tyrone

Stayed 1 night in Aug 2025

10/10 Excellent

Tyler

Stayed 7 nights in Aug 2025

10/10 Excellent

Harold

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Louise

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay awsome hotel nice breakfast staff is friendly and nice rooms near the pool !! Excellent location !!! Not far from Costco and Sam’s Club and Walmart as well as P83 restaurants and Bell road restaurants and next to Arrowhead Mall
Stayed 1 night in Aug 2025

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Christie

Business traveller
Place was good. Some design issues with the flooring and items not working like the regfeiderator in my room but staff was quick to bring one that works.
Stayed 3 nights in Aug 2025