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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Outdoor pool, pool loungers
Free breakfast
Lobby
Standard Room, 2 Queen Beds, Non Smoking
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Parking included
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪2 min walk‬
  • Arizona Broadway Theatre
    ‪12 min walk‬
  • Peoria Sports Complex
    ‪15 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(14 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Spark by Hilton Glendale Phoenix North

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.2 out of 5, Very good, 256 reviews
The price is €79
includes taxes & fees
16 Sept - 17 Sept
Spark by Hilton Glendale Phoenix North

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel with free breakfast, near Peoria Sports Complex
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and free breakfast are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of The Hotel Serene Glendale Peoria, Surestay Collection by BW's great location. During your stay, you're just a quick walk from Arrowhead Towne Center. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi in some public areas
  • Free self parking and RV/bus/truck parking
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, an ATM, and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Peoria Sports Complex and 11 minutes from State Farm Stadium
  • Pets welcome for a fee
Free breakfast is served. Public spaces have free WiFi. An outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly The Hotel Serene Glendale Peoria, Surestay Collection by BW. Self parking is free. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 949 reviews
Rating 8 - Good. 224 out of 949 reviews
Rating 6 - Okay. 132 out of 949 reviews
Rating 4 - Poor. 91 out of 949 reviews
Rating 2 - Terrible. 87 out of 949 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Thank you.
Stayed 3 nights in May 2025

10/10 Excellent

Alina

Stayed 1 night in May 2025

10/10 Excellent

Arron

Travelled with family
Liked: Cleanliness, amenities
Place nice
Stayed 3 nights in May 2025

6/10 Okay

Vicente

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
My son had stomach issues and got to front desk at 1pm. Representative didn’t offer to allow us to check in. He had us pay $30 early check in. I have stayed in hundreds of hotels and never had this issue.
Stayed 1 night in Apr 2025

10/10 Excellent

Crissy

Stayed 1 night in Apr 2025

2/10 Terrible

Joel

Stayed 2 nights in May 2025

10/10 Excellent

Tre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed
Stayed 1 night in May 2025

10/10 Excellent

Edward

Stayed 1 night in May 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in May 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in gentleman very good customer service thanks
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen Bland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Very nice property, very good service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathlene

Stayed 2 nights in Apr 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service
Floor tiles caused a trip hazard in room that I tripped on a few times. I reported this to front door desk.
Stayed 6 nights in Apr 2025

8/10 Good

Vance Gregory Kaualuakamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the people who worked there. Very nice and friendly. Didn't like the road noise.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arizona Business Trip

We had a mixup in the beginning, but Martha was amazing and fixed it for me. I don’t know the manager’s name, but he is also another amazing person made me feel like I was one of the family. I would definitely stay here again the next time I come to Arizona.
Stayed 7 nights in Apr 2025

6/10 Okay

Nuno, Merritt Island

Liked: Cleanliness, staff & service
The property's location was great for shopping and the facilities are simple, yet the breakfast and the staff superior. The only issue that I couldn't understand was the constant noise that almost sounded like a pump of sorts that could be heard every 10 seconds in room 205.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jason

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My refrigerator was broken and no hot water when I was trying to take a shower.
Stayed 1 night in Apr 2025

10/10 Excellent

Kia

Stayed 1 night in Apr 2025

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King bed was very comfortable, the refrigerator great for cold drinks, location super for dining out and freeway access, shopping too. Room was roomy, only missed having one convenience. Would have liked a bedside lamp for reading, only had overhead ceiling lights in room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Aaron

Stayed 4 nights in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice. Staff was great. Breakfast was not the best. Convenient to the ballpark
Stayed 2 nights in Mar 2025