The building is gorgeous, and our room was well-heated with a peaceful view over a quiet field. The location is excellent, just a five-minute walk from Bath city centre, and the receptionist was very friendly.
However, our experience was let down by unexpected extra charges. A 10% service charge was requested at checkout, which should have been clearly included in the room price. Similarly, although the listing advertises a “superb breakfast included,” the included option was only a bacon/sausage roll, with a full English costing £10 extra. The lack of upfront pricing transparency soured an otherwise lovely stay.