4/10 Poor
Joyce
Travelled with partner
28 Jan 2026
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is located behind Patong Street. Every time we took a taxi back to the hotel, we got stuck in traffic near Patong Street for about 20 minutes, which was a huge waste of time.
The sound insulation in the room is extremely poor. The entire floor consists of connecting rooms separated only by two doors, neither of which can be locked. If both doors are open, you can walk directly into the neighboring room. We could clearly hear the conversations of the guests next door, and even their phone ringing throughout the entire night. Whenever anyone walked by outside the door, their footsteps were clearly audible.
We arrived at 2:30 pm but still couldn't check in. Despite there being many rooms, they insisted on making us wait until 3:00 pm. We left our luggages for storage. When we returned in the evening, we found our luggages unattended, simply left at the hotel entrance.
The breakfast experience was very disappointing. A staff member seated us at a particular table, only for another guest to confront me, claiming the table was hers. The staff did nothing to help mediate the situation or arrange another table for us. The other breakfast area required waiting in line in the morning due to overcrowding.
Coffee machine in the breakfast area is always problematic.
We requested for late check out but key card was deactivated when we returned, we had to go back to the lobby and line up in order to reactivate the key card which is another waste of time.
Joyce
Stayed 2 nights in Jan 2026
