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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

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Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Water park
11 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Suite (River Jump)
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Water park

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xenses Park
    ‪15 min walk‬
  • Xcaret Eco Theme Park
    ‪19 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool

Room, Oceanfront (Swim-up Adults)

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

Room (Swim Up Garden)

  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | View from room

Suite River

  • 61 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite

  • 126 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River Adults

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Jump)

Suite (River Jump)

Suite (River Jump)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (River Spa)

Suite (River Spa)

Suite (River Spa)

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa)

Suite (Garden Spa)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Adults

Junior Suite Adults

Junior Suite Adults

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Garden

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Oceanfront

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4199)
The price is €210
for 1 room
includes taxes & fees
18 May - 19 May
Occidental at Xcaret Destination - All Inclusive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 10 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. During your stay, you'll be within walking distance of Xenses Park. Enjoy features like free breakfast, free self parking, and a free roundtrip airport shuttle.
  • Free full breakfast served daily
  • Free self parking
  • Enjoy Mexican cuisine with pool views at CHIBALI, one of the property's 11 restaurants and 14 bars/lounges
  • Splash around at the waterslide or swim in the 10 outdoor pools
  • Treat yourself to Swedish massages, manicures and pedicures, or detox wraps at the spa
  • Services include supervised childcare, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a steam room
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Cenote Santa Cruz and 15 minutes by foot from Xenses Park
  • Free airport shuttle service
  • Dogs welcome for a fee
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business center and meeting rooms are available. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served free full breakfast daily from 7:00 AM to noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 918 out of 1283 reviews
Rating 8 - Good. 133 out of 1283 reviews
Rating 6 - Okay. 87 out of 1283 reviews
Rating 4 - Poor. 56 out of 1283 reviews
Rating 2 - Terrible. 89 out of 1283 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Mauro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las instalaciones del hotel y limpieza excelente nos encanto pero la atención en el bar del lobby no fue de nuestro agrado,y al realizar el check aut el trato fue indiferente por parte del personal no se presto a dar explicaciones sobre el transporte,comparado al llegar el primer día el trato fue muy digno y muy bueno.
Stayed 7 nights in Jan 2025

10/10 Excellent

David, Perris

Liked: Staff & service, property conditions & facilities
The hotel staff were very nice and helpful
Stayed 5 nights in Jan 2025

10/10 Excellent

Ondrej

Stayed 4 nights in Jan 2025

4/10 Poor

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Best resort I have ever stayed at.
Stayed 6 nights in Jan 2025

10/10 Excellent

Maricruz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever if you are visiting any of the parks this hotel is a must
Stayed 2 nights in Nov 2024

2/10 Terrible

dasom

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel facilities were great, but it was overcrowded, making the stay quite overwhelming. The dinner restaurant was fully booked, so I couldn’t get a reservation, and breakfast required waiting in a long line just to enter. I came here to enjoy my vacation, not to waste time standing in lines. Due to the large number of guests, the service was disappointing. When I asked the concierge, Daniel, for help with restaurant reservations or general inquiries, he simply told me to check the hotel’s mobile app or search on Google. I’ve been to many resorts, but this one was the worst in terms of experience, despite its good facilities and high ratings. Would not recommend for those looking for a relaxing and hassle-free vacation.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mario Simon Salinas

Stayed 3 nights in Jan 2025

6/10 Okay

Ye

Stayed 3 nights in Jan 2025

6/10 Okay

Abigail

Stayed 5 nights in Jan 2025

6/10 Okay

Shazia

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Jan 2025

6/10 Okay

JAVIER

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Yen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family resort. Pre bookings for reservations was tough. I suggest giving them a call. And then wait for email confirmation.
Stayed 2 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 3 nights in Jan 2025

10/10 Excellent

Yizhuo

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place so much. I got a wonderful vacation
Stayed 4 nights in Jan 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Amenities
This place is amazing can’t say to much because I’m speechless. This place is great for single people or couples and even family this is a great place to explore part of playa del Carmen and 1 wonder of the world.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shaunt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly an amazing property and worth the money. The rooms were nice and clean. The food was top notch at all restaurants, especially the a la carte. We only visited Xplor park which was a lot of fun. My only reasons for not giving 5 starts in all categories were due to the following: 1. As noted in many reviews, the staff push you to attend a presentation for the expanded area of the hotel. This is actually a sales tactic for a membership (which you may or may not be interested in). Though they promise a 90 minute presentation in exchange for a $200 credit, it ended up being over 3 hours between the breakfast with the sales staff then further meetings with managers etc. etc. They need to be more honest up front about the time commitment. Fortunately, the $200 credit is paid at the end which we used at the spa with no issues. 2. We had a garden suite room. It was a ground level floor very close to where people walk to and from the restaurants or the pool. It becomes very loud at night as the room was not very sound proof. To avoid these issues, upgrade your room so you get a higher level, and avoid the sales presentation (unless you feel 3 1/2 hours of your time is worth $200USD). Overall, I will definitely come back in the future.
Stayed 4 nights in Jan 2025

2/10 Terrible

maria, bronx

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Sang h

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive property usually food wasn’t that great but this property the food was great and also excursion is all included so we really enjoyed it
Stayed 3 nights in Jan 2025

10/10 Excellent

Ramiro Medrano

Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service is excellent! Food is amazing, quality of service and the luxury is the best!
Stayed 5 nights in Jan 2025

10/10 Excellent

Gillean

Travelled with partner
Hotel XCaret was amazing! Beautiful beyond words, lots of great restaurants to choose from. Friendly and helpful staff. Loved our room and it included all the parks where we had amazing adventures. We will definitely be repeat visitors!
Stayed 7 nights in Jan 2025

4/10 Poor

Matthew P

Travelled with family and small children
Liked: Cleanliness
This is our second time at this hotel. Last year we rated it 5 stars. This year there were just a ton of small things that made this experience not feel like a luxury hotel. From staff that was rude, to terrible housekeeping. Food quality dropped substantially. Last year they heated the kids pool, this year they didn't and the weather was chilly. Just overall it was a big disappointment. Hope they can bring back the quality we experienced in 2024.
Stayed 7 nights in Jan 2025

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 5 nights in Nov 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, the food was meh. I’ve been to 19 resorts in Mexico and the food here was the worst I had. Needs improvements in food or won’t be back
Stayed 5 nights in Jan 2025

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one day, we arrived on a Sunday. Unfortunately we were not informed until our arrival that the only park open was Xcaret park. Our bad experience was with the jacuzzi. We followed directions on how far up to fill and all was fine, but when I excited after maybe 30min of using it. The entire floor from jacuzzi area, sink, closet, shower, and under both beds was full of water. We quickly called the front desk to let them know. They did not seemed surprised. We were very concerned as we left cell phone charges plugged in and if they had been touching the water, I would have been electrocuted. They sent someone to check on jacuzzi, and cleaning services do dry the floor and leave clean towels. Employees said this is something that happens often. That the cleaning crew always complains that they have to drain the tub slowly or it overflows through a drain they have under the sink. They said the drains are just too small to deal with that amount of water. This is a safety issue and it seems they don’t take it seriously and probably won’t until a tragedy happens. As expensive as this hotel is, they should have the funds to remove jacuzzis from rooms so no one else can use them since their drainage system is not at capacity for them to be used and drained properly.
Stayed 1 night in Jan 2025