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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

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Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Sally Nguyen
Water park
11 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool

Room, Oceanfront (Swim-up Adults)

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

Room (Swim Up Garden)

  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | View from room

Suite River

  • 61 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite

  • 126 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite River Adults

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite River Adults

  • 59 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Jump)

Suite (River Jump)

Suite (River Jump)

  • 59 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (River Spa)

Suite (River Spa)

Suite (River Spa)

  • 59 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa)

Suite (Garden Spa)

  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • 126 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Adults

Junior Suite Adults

Junior Suite Adults

  • 126 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite Garden

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Suite, Oceanfront

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4367)
The price is €825
for 1 room
includes taxes & fees
3 Jul - 4 Jul
Occidental at Xcaret Destination - All Inclusive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 10 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. During your stay, you'll be within walking distance of Xenses Park. Enjoy features like free breakfast, free self parking, and a free roundtrip airport shuttle.
  • Free full breakfast served daily
  • Free self parking
  • Enjoy Mexican cuisine with pool views at CHIBALI, one of the property's 11 restaurants and 14 bars/lounges
  • Splash around at the waterslide or swim in the 10 outdoor pools
  • Treat yourself to body wraps, Swedish massages, or body scrubs at the spa
  • Services include supervised childcare, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a steam room
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Cenote Santa Cruz and 15 minutes by foot from Xenses Park
  • Free airport shuttle service
  • Dogs welcome for a fee
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business center and meeting rooms are available. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served free full breakfast daily from 7:00 AM to noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 891 out of 1262 reviews
Rating 8 - Good. 132 out of 1262 reviews
Rating 6 - Okay. 89 out of 1262 reviews
Rating 4 - Poor. 57 out of 1262 reviews
Rating 2 - Terrible. 93 out of 1262 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lagoon area was beautiful they work so hard to take care of this property. Very beautiful hotel
Stayed 6 nights in Mar 2025

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT
Stayed 4 nights in Mar 2025

8/10 Good

wei

Stayed 4 nights in Jan 2025

10/10 Excellent

MAYELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mia

Stayed 5 nights in Dec 2024

10/10 Excellent

Dora, Odessa

Travelled with family
Liked: Cleanliness, amenities
Beautiful views!! Not good restaurant services. It almost seemed tbothered when ask for drrinks or food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing from cleanliness of room to amazing food and top notch service from every single person
Stayed 3 nights in Mar 2025

8/10 Good

Aurea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it was more affordable
Stayed 4 nights in Mar 2025

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything! At the airport they have a lounge right outside the airport. We were greeted with warm hospitality and was able to start the check in process while we waited for their newer comfortable bus that transported us to resort. When we arrived at the beautiful Xcaret Mexico we were greeted with homemade chocolate popsicles and a cool washcloth. We fortunately stayed in Fuego and had an escort take us to our private check in. Check in was simple and we were shown to our rooms where our luggage had already arrived. The butler was busy so we took the opportunity to unwind in the swim up pool. The butlers were attentive and ensured that we had reservations for dinner, Xei Ha park and the catamaran tour. We tried various restaurants. Our favorite was Cuervos a cave with a Brazilian restaurant flair and beautiful live jazz music. Fuego was also one of our favorites. The food was amazing and the service impeccable. Our favorite park by far was Xplor. Zip lining and the water rides were so much fun. The juice bar and restaurant food was very good.
Stayed 7 nights in Mar 2025

2/10 Terrible

Liping, Woodbury

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel. One thing of note, concierge exists to sell to you. Do not look to concierge for much actual assistance. Hotel is noisy with how the hallways are constructed to echo. With all that said, most amazing hotel I have ever stayed at. Pictures do not do it justice.
Stayed 3 nights in Mar 2025

8/10 Good

Aura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was yummy
Stayed 3 nights in Mar 2025

10/10 Excellent

Forrest

Stayed 3 nights in Mar 2025

6/10 Okay

Arvind, Brooklyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bait and switch as soon as you arrive, asked to sign up for sales tour for vacation club. Tell you anything to get you in door. Then don’t give what was promised. Takes longer than promised. Buffet not as flavorful as other resorts. If looking to do the parks may want to look into a day pass and stay elsewhere . rather than paying for xcaret and getting the parks included. Very disorganized. Told we didn’t need to make reservations for restaurants but then upon arriving we were told we needed reservations. Xplor park was great, even better at night. Ambience for resort not as nice as others we have been to (common areas, lobby bar, pool areas)
Stayed 3 nights in Mar 2025

2/10 Terrible

Crystal

Stayed 4 nights in Mar 2025

10/10 Excellent

Peaches Lorpu

Stayed 4 nights in Mar 2025

10/10 Excellent

rose

Liked: Cleanliness, property conditions & facilities
all exclusive
Stayed 5 nights in Mar 2025

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is unbelievable. Exelent place to spend your vacation.
Stayed 4 nights in Feb 2025

8/10 Good

Lisa Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first several days started out wonderful! Amazing service, beautiful property, delicious food. The last few days we saw a drop in service. Housekeeping took our dirty towels but didn’t replace them, no toilet paper, body wash, shampoo were refilled. Most of the food was amazing and Xin-GAO was our favorite by far. La Cantina was a let down. Food was dry and not appealing. Finally, very poor experience at the pool our final full day. The restaurants were busy so my son ordered pizza to room service. We had seen people eating some of the food that was pool side (crepes, tacos, ice cream) and even watched people bring dripping ice cream cones INTO the pool. So we didn’t think it would be an issue for him to eat a slice of pizza pool side. We were scolded and told this is prohibited, so we immediately apologized and said he would take it back to his room to finish. The server then went and told the lifeguard even though it was already dealt with and we were scolded a second time which was unnecessary. The server then got all the other servers together pointed at us and then he came back over and told us we were getting a warning and were scolded a third time. They stopped serving us. My son had left to handle it within 2 min. Was an extremely rude and excessive reaction especially given there no signs that say no food poolside. When we told the front desk about the incident he told us, “You are in Mexico and we have rules too”. Rude and dismissive of our experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Cicely Jimena, Dallas

Stayed 4 nights in Jul 2023

10/10 Excellent

Cesar Plata

Stayed 3 nights in Dec 2024

6/10 Okay

Romelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property but buffet area is so bad, I have to call three times to ask for towels
Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin Andrew

Stayed 4 nights in Feb 2025

8/10 Good

jina, norristown

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad costumer care
Stayed 1 night in Mar 2025