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Hotel Xcaret Tierra - Family Premier

5.0 star property

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Photo gallery for Hotel Xcaret Tierra - Family Premier

6 outdoor pools, pool umbrellas, pool loungers
Lobby lounge
Bar (on property)
Lobby sitting area
Couples treatment room(s), sauna, steam room, body treatments

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Housekeeping
  • Room service
  • Laundry

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premier Family Garden

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Garden

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Family Partial Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Partial Ocean View

  • 53 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premier Family Ocean Front

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Ocean Front

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premier Family Swim Up Garden

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Swim Up Garden

  • 53 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Premier Family Junior Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Junior Suite Garden

  • 126 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Family Junior Suite Ocean Front

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Junior Suite Ocean Front

  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Family Master Suite Ocean Front

Premier Family Master Suite Ocean Front | Living area

Premier Family Master Suite Ocean Front

  • 230 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Xcaret Tierra - Family Premier

Luxury property on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Tierra - Family Premier's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hotel Xcaret Tierra - Family Premier offers 181 air-conditioned accommodations with iPads and free minibar items. Rooms open to furnished balconies. Accommodations are furnished with double sofa beds. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Muluk Spa & Wellness has 18 treatment rooms including rooms for couples. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
During your stay at Hotel Xcaret Tierra - Family Premier, you'll be within walking distance of Cenote Santa Cruz. Features include free WiFi in public areas, plus 6 outdoor pools and 8 restaurants.
  • Free WiFi
  • Enjoy a bite to eat at Mercado 360, a theme restaurant that serves Mexican cuisine
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Indulge with body wraps, body treatments, or hydrotherapy at Muluk Spa & Wellness
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a gym, and kayaking
  • Steps from Cenote Santa Cruz and a 4-minute drive from Xplor Theme Park
Hotel Xcaret Tierra - Family Premier is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Tierra - Family Premier offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a beach bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a health club, and spa services are also featured at the luxury Hotel Xcaret Tierra - Family Premier.

Mercado 360 - This theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
La Trajinera - This seafood restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
La Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Chibalí - This theme restaurant serves breakfast, lunch, and dinner. Open daily.
Xingao - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle on request
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 2 swim-up bars
  • 8 restaurants
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Chibalí
  • La Cantina
  • La Trajinera
  • Mercado 360
  • Xingao

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Shopping
  • Snorkelling
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • In-room sofa bed
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Built in 2017

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Xcaret Tierra - Family Premier offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Xcaret Mexico Tierra Family Premier All Inclusive
Xcaret Mexico Tierra Family P
Hotel Xcaret Mexico Tierra Family Premier All Inclusive
Hotel Xcaret Tierra All Xcaret Parks Included Family Premier

Hotel Xcaret Tierra - Family Premier Reviews