The heater wasn't working throughout the hotel, so they gave us the space heater, which felt ridiculous for such a "nice" hotel. The beds were extremely soft, no back support, had to sleep on the couch. The door to the bathroom wouldn't open all the way without scratching against the floor, which made noise every time someone went at night. In general, the hotel was fine but not at all what I was expecting given the strong reviews. The location was about the only thing I enjoyed.