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Hotel Star Express Puebla - Central CAPU

3.0 star property
VIP Access

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Photo gallery for Hotel Star Express Puebla - Central CAPU

Rainfall showerhead, designer toiletries, towels, soap
Property amenity
Standard Quadruple Room, 2 Double Beds
Executive lounge
Business centre

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
De La Pedrera 3119, near CAPU, Puebla, PUE, 72070
  • Place, FINSA
    ‪7 min drive‬
  • Place, Cuauhtemoc Stadium
    ‪7 min drive‬
  • Place, Zona Histórica de los Fuertes
    ‪8 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Room, 2 Double Beds

In-room safe, desk, laptop workspace, free WiFi

Family Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Star Express Puebla - Central CAPU

A restaurant, a health club, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Hotel Star Express Puebla - Central CAPU offers 64 accommodations with safes and designer toiletries. 32-inch LED televisions come with cable channels. Bathrooms include rainfall showerheads and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
With your stay at Hotel Star Express Puebla - Central CAPU, you'll be connected to the convention center and close to Fort Loreto. Enjoy features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • 7 minutes by car from Puebla Convention Center and 7 minutes from Zócalo de Puebla
There's a restaurant on site. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A health club, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Star Express Puebla - Central CAPU. Limited free parking is available on a first-come, first-served basis.

This Beaux Arts Puebla hotel is smoke free.

The hotel hosts a free manager's reception daily.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 30 metres
  • Street parking available
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 100
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Star Express Puebla - Central CAPU

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Early check-in fee: MXN 100 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Hotel Star Express Puebla - Central CAPU.

Property is also known as

Hotel Star Express Puebla
Star Express Puebla
Star Express
Hotel Star Express
Star Express Puebla Puebla
Hotel Star Express Puebla Hotel
Hotel Star Express Puebla Puebla
Hotel Star Express Puebla Hotel Puebla

Hotel Star Express Puebla - Central CAPU Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 157 out of 363 reviews
Rating 8 - Good. 128 out of 363 reviews
Rating 6 - Okay. 53 out of 363 reviews
Rating 4 - Poor. 13 out of 363 reviews
Rating 2 - Terrible. 12 out of 363 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Garry

Liked: Cleanliness
It wasn't first class ,But it was an affordable low cost hotel and i really appreciated the free breakfast evey morning. Just bring warm clothing and extra blankets if you are sensitive to the cold. I would stay there again
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Maribel

Liked: Cleanliness, amenities, property conditions & facilities
Very clean,good price
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jorge Alonso

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was Great!
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area surrounding hotel is rough but right next to ADO terminal
Stayed 3 nights in May 2025
Verified

8/10 Good

Garry

Liked: Cleanliness, property conditions & facilities
Staff was good very friendly and helpful. I loved the location, The bus stop was right across the road from the bus station. That was good for me because i took the bus from Mexico. Lot of sores and restaurants. And big flee market tjere with lots of food stalls and restaurants where you can buy anytime. Only complaint is that they have no heating ,and the evenings get cold i wished they had lots of warm blankets, i asked one night i was told they didn't have any .that wasn't a deal breakfast. Good breakfast included every morning.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Zeus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevators, besides that, everything was nice!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, it was good
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Bjørn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to the station, and some fine street food opportunities close by. Nice staff, however the sheets all had visible stains, and there was no duvet but instead an old blanket between two sheets. Bathroom was nice
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Hector Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Ruben Carlos Castillo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2025
Verified

4/10 Poor

MARIA DEL CARMEN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The fee is expensive according to the hotel appearance. Nobody is present to help you with the luggage and there are only stairs. Bathroom outlet was not working. It was reported to the front desk but they didn't do anything. Small rooms and nothing is the same as the pictures on the web Very disappointed that this place is offered through expedia.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

15 Minutes and Out

I, unfortunately, did not have a good experience with Hotel Star Express Puebla and had to check out fifteen minutes after arriving. The issue was that the room did not have a window, which could have been fine if there was a way to control the temperature, but there was no AC or a fan, which just made the room's air still and insufferable. Second, the most pressing issue was a lingering awful smell of sewage from the bathroom. It was so strong and intense it was making me nauseous. My colleague staying in the same hotel had the same issue with the smell, so it wasn't just my room. With these issues, we opted to leave. Although we were told we would not get a refund, we did not care because it was terrible.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio desde que llegamos muy amables
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
La instalaciones muy buenas y muy recomendable, el personal muy amable y el desayuno sencillo pero muy rico !!
Stayed 1 night in Feb 2026
Verified

8/10 Good

JUVENTINO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El desayuno es muy básico
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Excelente lugar!! Altamente recomendable
Stayed 1 night in Dec 2025
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities
El personal fue muy amable.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia muy cerca de la CAPU
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Librada

Liked: Cleanliness
La habitación limpia, cómoda, el personal muy amable, muy buena ubicación, en general muy bueno.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jairo

Liked: Cleanliness, amenities
Está muy confortable el lugar
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities
Genial
Stayed 1 night in Dec 2025
Verified

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pequeño el lugar pero muy agradable el desayuno muy sabroso.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities
Todo impecable, personal muy amable y excelente comida
Stayed 1 night in Nov 2025