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Crowne Plaza Jordan Dead Sea Resort & Spa by IHG

5.0 star property

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Photo gallery for Crowne Plaza Jordan Dead Sea Resort & Spa by IHG

Exterior
Restaurant
Exterior
Meeting facility
Private beach, beach umbrellas, beach towels, beach volleyball

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
100 Dead Sea Road, Sweimeh, 18186
  • Place, King Hussein Bin Talal Convention Center
    ‪14 min walk‬
  • Place, Amman Beach
    ‪4 min drive‬
  • Place, Rainbow Street
    ‪56 min drive‬
  • Airport, Amman (AMM-Queen Alia Intl.)
    ‪71 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Smoking, Pool View

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Smoking, Pool View

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Standard Room, 2 Single Beds, Smoking, Pool View

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Smoking, Pool View

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(7 reviews)
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds
  • Mountain view

View all photos for Standard Room, 2 Single Beds, Smoking

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Smoking

  • 31 sq m
  • Sleeps 2
  • 2 Single Beds
  • Mountain view

View all photos for Suite, 1 Bedroom, Smoking

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Smoking

  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Suite, 1 Bedroom

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Standard Room, 1 King Bed, Sea View

View from room

Standard Room, 1 King Bed, Sea View

  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial sea view

View all photos for Standard Room, 1 King Bed, Accessible

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Sea View

Suite, 2 Bedrooms, Sea View

Suite, 2 Bedrooms, Sea View

  • 62 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Sea view

View all photos for Standard Room, 2 Single Beds, Pool View

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Pool View

  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Pool View

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Pool View

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Smoking, Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Smoking, Sea View

8.0 out of 10
Very good
(2 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Sea view

View all photos for Suite, 1 Bedroom, Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Sea View

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Sea view

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds

Premium Room, Multiple Beds

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Free minibar, in-room safe, desk, laptop workspace

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 Single Bed
  • Garden view

Similar properties

Exterior
Holiday Inn Resort Dead Sea by IHG
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.1 out of 5, Very good, 652 reviews
The price is €98
includes taxes & fees
27 Jan - 28 Jan
Holiday Inn Resort Dead Sea by IHG

About this property

Crowne Plaza Jordan Dead Sea Resort & Spa by IHG

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays on Crowne Plaza Jordan Dead Sea Resort & Spa by IHG's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Crowne Plaza Jordan Dead Sea Resort & Spa by IHG offers 420 accommodations with free minibar items and safes. Rooms open to balconies or patios. A pillow menu is available. 26-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the hotel. 3 outdoor swimming pools and 3 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples. Services include Swedish massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Crowne Plaza Jordan Dead Sea Resort & Spa by IHG, you're just a quick walk from Amman Beach. Features include free WiFi in public areas and free valet parking, plus 3 indoor pools.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Drinking and dining options include 3 restaurants, 2 coffee shops/cafes, a poolside bar, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 indoor and 3 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, Swedish massages, or facials at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a gym, and a steam room
  • 1.3 mi (2.1 km) from Amman Beach and 10.4 mi (16.7 km) from Dead Sea Panoramic Complex
  • Airport shuttle service available for a fee
Step outside to unwind on the sand beach. Enjoy your summer holiday at Crowne Plaza Jordan Dead Sea Resort & Spa by IHG with a pampering treatment at the full-service spa and refreshing swim in one of the 3 indoor and 3 outdoor swimming pools.

There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and a health club. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Sweimeh hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Crowne Plaza Jordan Dead Sea Resort & Spa by IHG has 3 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JOD 12 for adults and JOD 7 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Hot tub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 3 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Jordan Dead Sea Resort & Spa by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: JOD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JOD 12 for adults and JOD 7 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Crowne Plaza Dead Sea Jordan
Crowne Plaza Dead Sea Resort
Crowne Plaza Dead Sea Resort Jordan
Crowne Plaza Jordan Dead Sea
Crowne Plaza Jordan Dead Sea Resort
Crowne Plaza Resort Dead Sea Jordan
Dead Sea Resort
Jordan Dead Sea Resort
Resort Dead Sea
Resort Dead Sea Jordan
Crowne Plaza Jordan Dead Sea Resort Sweimeh
Crowne Plaza Jordan Dead Sea Sweimeh
Crowne Plaza Jordan Dead Sea Resort Spa
Crowne Plaza Jordan ad Sea Sw

Crowne Plaza Jordan Dead Sea Resort & Spa by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 175 out of 451 reviews
Rating 8 - Good. 129 out of 451 reviews
Rating 6 - Okay. 73 out of 451 reviews
Rating 4 - Poor. 34 out of 451 reviews
Rating 2 - Terrible. 40 out of 451 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Samira

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
So far I am disappointed with my 1st night, I paid a lot of money for a room and hotel that doesn’t deserve a 5 star. Very dated hotel no coffee machine at breakfast still can’t understand how for a supposed 5 star and no machine at the breakfast buffet . I then waited 1 hour for a coffee sachet mixed with water. (5star) still hard to believe . Could not take a proper shower as the water is very low. Unfortunately couldn’t get an early check out and refund of the 2nd night . So I have to stay another night that I wish I didn’t have to as it is not worth the money I paid .
Stayed 1 night in Oct 2025

8/10 Good

Nasrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Oct 2025

8/10 Good

Mohammed, Clinton Twp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdullah Ghanam is amazing , also at the breakfast bar Abulrazak was very helpfull. We spent 4 days and extended to 5 days
Stayed 2 nights in Oct 2025

4/10 Poor

Lana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Anas

Stayed 1 night in Sep 2025

2/10 Terrible

Yoshiaki

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Driving through Jordan

Great pools and friendly staff
Sunset on the Dead Sea
Stayed 1 night in Sep 2025

10/10 Excellent

Khalid, Amman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Neil

Stayed 1 night in Jul 2025

6/10 Okay

Neil

Disliked: Cleanliness

At best adequate

Property is a great location Food options very limited- breakfast was chaotic. My biggest issue was litter and cigarette butts proliferate in public spaces. Summary :bit untidy and at best adequate
Stayed 2 nights in Jul 2025

2/10 Terrible

Yousef

Stayed 1 night in Jul 2025

6/10 Okay

Marika, Prague

Travelled with group
I've always stayed at this property, booking it with different channels multiple times. This time was the worst, checked in and the room was not clean, pillow case were dirty, bathtub had hair in it, a plastic bag was in the cupboard from the previous guest. Breakfast in the morning was horrible, I asked or coffee three times and the fourth time I walked up to the employee and asked for one, he ignored me and started laughing with his colleague. They thought I did not understand Arabic but in reality I understood all the degrading comments they were making about me and my group of travelers. I told all of this to Mr. Yasser, and he did his best to resolve it but even after such a horrible experience, there wasn't much he could do.
Stayed 1 night in Jun 2025

6/10 Okay

William, Murfreesboro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very beautiful hotel located in perfect location on the Dead Sea. I gave this hotel three stars because of the lack of service in the restaurant as well as the general attitude of the staff towards my group. During my stay, I continually watched the staff bend over backwards to take care of their “non-American “ guests while they refused to give us basic service without repeated requests. For this, I give them a three stars.
Stayed 1 night in Jun 2025

6/10 Okay

Mohannad

Travelled with family
The property is aging and the staff used to be friendlier, overall cleanliness needs attention.
Stayed 2 nights in Jun 2025

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had a wonderful stay at the hotel, and I want to especially highlight the exceptional service provided by the cleaning staff. Hussain and Samir were absolutely amazing—every day they went above and beyond to make sure our room was spotless and fully stocked with everything we needed. Their friendliness and attention to detail made our stay even more comfortable. Thank you both for your hard work and kindness!
Stayed 5 nights in Apr 2025

2/10 Terrible

Joana

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed at Crowne Plaza Dead Sea and were very disappointed. While the private beach access is a nice feature, the overall experience did not meet 5-star standards. Food options were severely limited. The Lebanese restaurant had good food, but we booked it for sunset and the filthy windows ruined the view. On our second night, it was closed for a private event, leaving us with only the uninspiring buffet or a lounge serving basic pub-style food instead of the Middle Eastern dishes promised online. During the day, the main pool was overrun with children, so we went to the adults-only El Grito pool bar. Despite what the website claimed, they didn’t serve food. When I asked for ice cream, I was told to walk the only place to get ice cream was Aqua Bar (10 min walk from El Grito), only to find they’d run out - shocking for a resort of this size. Staff were generally unhelpful, and service throughout the stay felt well below standard. On our final day, we visited the Marriott next door and the difference was striking: far better food, more dining options, a real café, and ice cream stands. It was similarly priced, and in hindsight, we regretted not staying there instead. Crowne Plaza looked great online but was the worst 5-star hotel I’ve stayed at. Stay at the Marriott.
Stayed 2 nights in Apr 2025

10/10 Excellent

Abdulazeez

Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location - my number 1 pick for the Dead Sea.
Stayed 1 night in Mar 2025

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. Everyone is very helpful and kind. Couldn’t have been better.
Stayed 1 night in Mar 2025

10/10 Excellent

ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful, kind, friendly staff made us feel welcome

Staff at front desk and concierge were friendly and helpful. Restaurant staff was friendly and the service was good the food was excellent but young chef could not fry two sunny side up soft yolk eggs twice as requested and could not make or understand poached eggs Room was immaculate with all amenities except hairdryer. Cleaning staff left a beautiful towel and hibiscus flower decoration on the bed which was very kind Lifeguard and assistant at the Dead Sea were excellent and very friendly. Efficient and well trained to apply mud to all guests that wanted it plus a sea salt scrub after as well. Both gentlemen were professional and knowledgeable. Thank them both so much Dinner was quite expensive for a buffet but very good. 28 JD each seems high As we had a really early flight, had to check out well before our included breakfast but front desk kindly arranged a lunchbox for us and coffee to go. Thank you kindly. General Manager of the hotel kindly gifted us some sweets which was very thoughtful. We will come back but maybe consider to dine out next time.
Stayed 2 nights in Feb 2025

2/10 Terrible

Vipul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach unusable due to construction
Stayed 1 night in Dec 2024

2/10 Terrible

Alan

Disliked: Staff & service, amenities, property conditions & facilities
Terrible stay. This hotel spoilt my holiday. First, the hotel's Dead Sea beach was closed. Which makes staying in this area pointless as the area is isolated. Second, their swimming pools were empty. This was one of the main attractions to do here. They had no real excuse, different stories like heating broke or cleaning pools. They said we could use the Spa pools instead. But then they charged 10JD each time to use them. Disgraceful. I had put a deposit on account at reception. But everytime I went for a meal I got harassed by staff about payment. On one occassion I had to tell the buffet staff FOUR times that I was charging it to my room. Then whilst I was eating, a member of staff came to me asked me to pay for my meal, whilst I was eating and had already told them 4 times I was charging it to my room account. Talking of food. The quality of the food was poor. Also every meal time the food was only luke warm. A disgrace. Generally, they will try and add extra charges to everything and are not concerned about providing any customer satisfaction. Then I had been shopping and brough some bottles of wine as gifts. They refused to allow me to bring in the wine as they said it was a security policy at the Dead Sea area that bottles of wine were not allowed to be brought into the hotel. Then they said I could bring in the bottles if I paid 50JD. Rip off hotel! That was the final straw. I booked out and went to another hotel.
Stayed 10 nights in Dec 2024