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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property
VIP Access

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Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

Relax by the infinity pool overlooking the ocean and distant mountains, with comfortable lounge chairs and umbrellas providing shade.
Enjoy water sports and scenic views from our beachfront location.
Relax by the pool surrounded by comfortable seating and expansive views of the surrounding landscape.
Experience the serene coastal getaway with breathtaking ocean views from the hotel's hillside location.
Relax in style with ocean views and comfortable seating.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390
  • Garza Blanca Beach
    ‪5 min walk‬
  • Los Arcos
  • Playa Gemelas
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Corner Suite North

Relax on the balcony with a wicker sofa, coffee table, and hammock, taking in the unobstructed ocean and city views.

Corner Suite North

10.0 out of 10
Exceptional
(1 review)
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

Relax in comfort with a large bed, flat-screen TV, and ocean views from this contemporary room.

Ultra Suite North

10.0 out of 10
Exceptional
(8 reviews)
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

Relax in this stylish room with a large bed, ocean views, and a balcony featuring a hammock.

Two Ultra Suites South Connected

  • 198 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

Experience the unique circular bed design and panoramic city views from this stylish room, featuring a comfortable seating area and convenient side table.

The Penthouse North

  • 265 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

Enjoy a scenic view from the large window, with a comfortable bed and modern amenities at your fingertips.

Ultra Corner Suite South

10.0 out of 10
Exceptional
(1 review)
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Relax in comfort with a large bed, seating area, and city views from the window.

Ultra Suite South

9.4 out of 10
Exceptional
(3 reviews)
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds North

Relax in this serene hotel room with two comfortable beds, a flat-screen TV, and a balcony offering ocean views.

Suite two Double Beds North

10.0 out of 10
Exceptional
(3 reviews)
  • 99 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite South

Enjoy a comfortable stay in this stylish room with a large bed, desk, and seating area, featuring a glass shower and city view.

Master Suite South

8.0 out of 10
Very good
(1 review)
  • 142 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

Relax in a stylish room with a large bed, comfortable seating area, and city views.

Suite South

8.6 out of 10
Excellent
(4 reviews)
  • 99 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

Relax in a stylish room with a large bed, comfortable seating area, and city views.

Two Suite South Connected

10.0 out of 10
Exceptional
(1 review)
  • 198 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite South

Relax in a spacious room with a large bed, flat-screen TV, and sliding glass door offering a mountain view.

Corner Suite South

  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds South

Relax in a stylish space with a large bed, comfortable seating, and a desk for work.

Suite two Double Beds South

9.0 out of 10
Wonderful
(2 reviews)
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite North

Relax in comfort with a large bed and flat-screen TV, plus access to an outdoor area with a hammock and seating.

Suite North

9.8 out of 10
Exceptional
(7 reviews)
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

Relax in a stylish room with a large bed, flat-screen TV, and city view.

Ultra Corner Suite North

8.0 out of 10
Very good
(2 reviews)
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two bedroom Master Suite South

Enjoy a comfortable stay with a large bed, sea and city views, and a desk for work.

Two bedroom Master Suite South

  • 241 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

Two beds with matching purple throw blankets, a desk with a lamp and telephone, and a large mirror adorn this stylish room.

Ultra Suite Two Double Beds South

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Similar properties

Relax by the pool surrounded by palm trees and a scenic mountain view.

Hyatt Ziva Puerto Vallarta - All-inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1282)
The price is €332
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Hyatt Ziva Puerto Vallarta - All-inclusive

About this property

Hotel Mousai Puerto Vallarta Adults Only

Adults-only beachfront resort with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Puerto Vallarta Adults Only's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. Change of towels is available on request.
Hotel Mousai Puerto Vallarta Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels, DVD players, and pay movies. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and toilets with an electronic bidet.

This Puerto Vallarta resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and a health club are featured at the resort. 4 outdoor swimming pools are on site along with a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Hotel Mousai Puerto Vallarta Adults Only. During your stay, you're just a quick walk from Bay of Banderas. Free WiFi in public areas, free valet parking, and 4 outdoor pools are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking and self parking
  • Enjoy Japanese cuisine with ocean views at Hiroshi - Japanese, one of the property's 9 restaurants and 5 bars/lounges
  • Continental breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and basketball
  • Guests have great things to say about the helpful staff and the pool
  • Just a 5-minute walk from Garza Blanca Beach and 5 minutes by car from Playa Gemelas
  • Airport shuttle service available for a fee
Some rates at Hotel Mousai Puerto Vallarta Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Mousai Puerto Vallarta Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a health club, and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta resort.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to noon.
Hiroshi - Japanese - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves dinner only.
The Terrace - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
NOI - Italian Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Open select days.
The Rooftop - This poolside rooftop bar specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
DAO-Contemporary Chinese - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hotel Mousai Puerto Vallarta Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: USD 15 to 40 per person
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO-Contemporary Chinese
  • Hiroshi - Japanese
  • NOI - Italian Restaurant
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkelling
  • Stereo
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,809 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15 to 40 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Mousai Puerto Vallarta Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai
Mousai Hotel
Mousai Hotel Puerto Vallarta
Mousai Puerto Vallarta
Hotel Mousai Puerto Vallarta
Mousai
Hotel Mousai Puerto Vallarta Puerto Vallarta
Mousai Puerto Vallarta Puerto Vallarta

Hotel Mousai Puerto Vallarta Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 798 out of 981 reviews
Rating 8 - Good. 100 out of 981 reviews
Rating 6 - Okay. 33 out of 981 reviews
Rating 4 - Poor. 22 out of 981 reviews
Rating 2 - Terrible. 28 out of 981 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim, Goodyear

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food
Stayed 6 nights in Apr 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 3 nights in Apr 2025

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
Stayed 5 nights in Apr 2025

8/10 Good

Shani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place but not resort like more like hotel like
Stayed 3 nights in Mar 2025

10/10 Excellent

Ketty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Genaro

Liked: Cleanliness
Disliked: Staff & service
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
Stayed 5 nights in Apr 2025

10/10 Excellent

edvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Paraveen M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, good food
Stayed 4 nights in Apr 2025

10/10 Excellent

Brian Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this resort. The food and staff were excellent. However be aware of using resort credits. My brother and sister in law got charged $2500 dollars at the end of their stay for using resort credits. They were told they could use these towards dinners, drinks and other services the resort offers however this was not true. It appears to be some sort of bait and switch. There are other reviews that talk about this on trip advisor so check it out. Too bad for everyone had a great time tell check out.
Stayed 4 nights in Apr 2025

8/10 Good

Won

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Feb 2025

10/10 Excellent

Anna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here and it was as fabulous the second time. Highly recommened.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lorah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful. Our room was cleaned in the morning and in the evening. We would come back, and stay here again! Thank you!
Stayed 3 nights in Apr 2025

6/10 Okay

Stephani

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dropped the ball on many occasions during our stay. Very disappointed in the overall service, communication, and experience
Stayed 3 nights in Dec 2024

10/10 Excellent

Jody

Stayed 1 night in Apr 2025

8/10 Good

Preston, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Narine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Amazing experience
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Todo muy bien gracias
Stayed 5 nights in Mar 2025

10/10 Excellent

Terry Durrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
Stayed 4 nights in Mar 2025

8/10 Good

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
Stayed 3 nights in Mar 2025

4/10 Poor

Rodolfo Enrique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I paid for the north tower, they gave me the south tower and tried to play it off. They didn’t have the room I paid for but they only apologized but no compensation. I was going to use Uber but they said taxi cost the same at the hotel, the cab wanted to charge me 2x the quote. The conditioner had lotion in it and the wife was furious and we lost the reservations due to having to find conditioner at a store and wash again. All they did was apologize but didn’t find us resolution or compensation. Not staying at this “5 star” hotel again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Amalya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simon at the Italian restaurant Nio on the property provided us with excellent service. All the staff members were excelllent and they all get 5 stars.
Stayed 5 nights in Mar 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had an amazing experience!
Stayed 3 nights in Mar 2025