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Zen Hotel Quito

3.5 star property

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Deluxe Studio Suite, 1 King Bed with Sofa bed
Property map
Property map
Reception
Daily buffet breakfast (USD 6.50 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
N26-112 Y San Ignacio, Quito, Pichincha, 170517
  • Place, Foch Square
    ‪10 min walk‬
  • Place, Parque La Carolina
    ‪15 min walk‬
  • Place, El Jardin Mall
    ‪17 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed

Deluxe Studio Suite, 1 King Bed with Sofa bed

Deluxe Studio Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Zen Hotel Quito

Pet-friendly hotel with a coffee shop connected to a shopping center in Quito
A fitness center, a snack bar/deli, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Zen Hotel Quito offers 46 accommodations with safes and hair dryers. This Quito hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
With your stay at Zen Hotel Quito, you're connected to a shopping center and just a quick walk from Centro Comercial Multicentro. Free WiFi in public areas, a gym, and a coffee shop/cafe are available.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the coffee shop/cafe
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • 11 minutes by foot from Foch Square and a 1-minute drive from El Jardin Mall
  • Airport shuttle service available for a fee
  • Dogs welcome for free
Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. Business amenities include a business center and a meeting room. An airport shuttle (available on request) is available for a fee. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Zen Hotel Quito. A complete renovation of Zen Hotel Quito was completed in January 2020.

Smoking is allowed in designated areas at this 3.5-star Quito hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM on request
  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 6.50 for adults and USD 6.50 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet (100 centimetre high)
  • Handrails in hallways
  • Lever door handles
  • Lift (170 centimetre wide door)
  • Raised toilet seat (80 centimetre high)
  • Smooth flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - January 2020

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cleaning supplies
  • Late-night room service

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 6.50 for adults and USD 6.50 for children
  • Airport shuttle fee: USD 20 per person (one-way)
  • Pet deposit: USD 50.00 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Zen Hotel Quito offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hôtel ZEN
9D Hotel Quito
Zen Hotel Quito Hotel
Zen Hotel Quito Quito
Zen Hotel Quito Hotel Quito

Reviews

Zen Hotel Quito Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 39 out of 46 reviews
Rating 8 - Good. 6 out of 46 reviews
Rating 6 - Okay. 0 out of 46 reviews
Rating 4 - Poor. 0 out of 46 reviews
Rating 2 - Terrible. 1 out of 46 reviews

Reviews

10/10 Excellent

David Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and Room service always done everyday. Will deff come back to this place when flying to Quito
Stayed 7 nights in Jul 2025

10/10 Excellent

Angela, Duncansville

Stayed 2 nights in Jul 2025

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Collins

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Zen Hotel was great. They had a hard time finding my reservation at first but that happens at times. We had 2 rooms during our stay with both being Deluxe Studios with 1 King Bed with sofa bed. The rooms were nice. One had a beautiful view of the city. The room was nice and the bath room had good hot water. WiFI was excellent as well. The breakfast buffet was nice and there were plenty of options. The staff was great. They spoke English and were able to help with our needs. There was armed security at the main entrance and this made my family feel even more safe during our stay. The kids loved the hotel and I would recommend the Zen Hotel to anyone looking to visit Quito.
Stayed 2 nights in May 2025

10/10 Excellent

Cristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack Seriousness

The hotel is very well located and comfortable. My biggest complaint is that the information on the website and provided when you contact the hotel directly isn't clear, and when you arrive at the property, they tell you something else. I traveled with a service dog. The website stated that there was no charge for staying with one. When I contacted the property directly, they told me the cost was $11.50 for the entire reservation, and when I checked in, they charged me an additional $10 per night. The hotel is incredibly unreliable about all the different information they provide about staying with a service animal. They lack seriousness with their guests.
Stayed 6 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again at the Zen Quito Hotel!

I had a great stay at the Zen Quito Hotel. My favorite thing about the hotel was the shower, immaculately clean and had one of those over head/rain shower type heads. The breakfast was delicious and the offerings change from one day to another, variety is nice! Would recommend to anyone staying in Quito.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

travis

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected overall. Neighborhood isnt great but has grocery store nearby.
Stayed 2 nights in Oct 2024

10/10 Excellent

Maricelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good deal if you don't mind taking an Uber (2$) to other areas for food and sites. It worked out well for us.
Stayed 4 nights in Jul 2024

2/10 Terrible

Kelly

Stayed 3 nights in Apr 2024

10/10 Excellent

howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brittanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding!

10/10 Excellent

Santiago, North Bergen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was cleaned. The staff was super friendly.
Stayed 3 nights in Oct 2022

10/10 Excellent

HUMBERTO, arraijan

Stayed 4 nights in May 2025

10/10 Excellent

HUMBERTO, arraijan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAS INSTALACIONES SON ACORDE A SU PRECIO , BUENA HIGIENE, BEUN SERVICIO DEL PERSONAL , CENTRO COMERCIAL AL FRENTE, SUPERMERCADOY RESTAURANTES
VISTA DESDE EL RESTAURANTE DEL HOTEL
CENTRO COMERCIAL AL FRENTE CON SUPERMERCADO Y LOCALES
RESTAURANTE DEL HOTEL
Stayed 7 nights in Jul 2025

10/10 Excellent

Hector

Stayed 1 night in Jul 2025

10/10 Excellent

GERMAN, Durham

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Jorge Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable.
Stayed 4 nights in May 2025

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente instalaciones, ubicación y comodidad para familias
Stayed 2 nights in Apr 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
No me gusto el ruido porque estaban arreglando el hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Juan Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025