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Homewood Suites by Hilton Raleigh - Crabtree Valley

3.0 star property

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Photo gallery for Homewood Suites by Hilton Raleigh - Crabtree Valley

Terrace/patio
Studio Suite, 1 Queen Bed | Living area
Reception
Reception
Front of property – evening/night

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • Gym

Explore the area

View in a map
5400 Homewood Banks Dr, Raleigh, NC, 27612
  • Place, Crabtree Valley Mall
    ‪12 min walk‬
  • Place, North Carolina State University
    ‪4 min drive‬
  • Place, Lenovo Center
    ‪5 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed

32-inch LCD TV with cable channels, TV

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

32-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms, Non Smoking

  • 37 sq m
  • 2 bedrooms
  • Sleeps 9
  • 1 King Bed and 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Living area

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(19 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds

7.4 out of 10
Good
(31 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

32-inch LCD TV with cable channels, TV

Suite, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

32-inch LCD TV with cable channels, TV

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(3 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

32-inch LCD TV with cable channels, TV

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 37 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Balcony

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed

32-inch LCD TV with cable channels, TV

Suite, 1 King Bed

8.4 out of 10
Very good
(39 reviews)
  • 37 sq m
  • Sleeps 5
  • 1 King Bed

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About this property

Homewood Suites by Hilton Raleigh - Crabtree Valley

Hotel with free breakfast, near Crabtree Valley Mall
This hotel features a fitness center, a 24-hour business center, and a seasonal outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Homewood Suites by Hilton Raleigh - Crabtree Valley offers 137 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. 32-inch LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas.

This Raleigh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Homewood Suites by Hilton Raleigh - Crabtree Valley. During your stay, you'll be within walking distance of Crabtree Valley Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests speak favorably about the proximity to shopping and the clean accommodations
  • Just a 2-minute drive from Crabtree Valley Mall and 7 minutes from North Carolina State University
  • Free local-area shuttle service
  • Cats and dogs welcome for free
Homewood Suites by Hilton Raleigh - Crabtree Valley offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. A free area shuttle within 3 mi is available. Barbecue grills, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Homewood Suites by Hilton Raleigh - Crabtree Valley. Free self parking is available.
Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Crabtree
Homewood Suites Hilton Crabtree
Homewood Suites Hilton Crabtree Hotel
Homewood Suites Hilton Crabtree Hotel Raleigh Valley
Homewood Suites Hilton Raleigh Crabtree Valley
Homewood Suites Hilton Raleigh Crabtree Valley Aparthotel
Homewood Suites Hilton Crabtree Valley Aparthotel
Homewood Suites Hilton Crabtree Valley
Homewood Suites by Hilton Raleigh Crabtree Valley
wood Suites Hilton Raleigh Cr
Homewood Suites by Hilton Raleigh Crabtree Valley
Homewood Suites by Hilton Raleigh - Crabtree Valley Hotel
Homewood Suites by Hilton Raleigh - Crabtree Valley Raleigh

Homewood Suites by Hilton Raleigh - Crabtree Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 436 out of 1001 reviews
Rating 8 - Good. 218 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 91 out of 1001 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and checked out in 15 min. It was a non refundable reservation and now Expedia will not refund. The accomodations and experience should negate their policy and we should be refunded. We were only there for 15 min and that time was spent in conversation about leaving.
Stayed 1 night in Aug 2025

8/10 Good

Oscar

Stayed 1 night in Aug 2025

6/10 Okay

Lisa, Litchfield

Travelled with family, Business traveller
Liked: Staff & service, amenities
Nice layout of property, friendly staff and good options of breakfast and location. Hotel does needs a refresh painting bathroom fans desperately needs cleaning. Cabinet doors mis aligned.
Stayed 1 night in Aug 2025

10/10 Excellent

Erin

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would absolutely never stay here again

This hotel is old and worn down. The doors and walls of the room were very dirty. The headboard had stains. Window sills were dirty as well as couch. The beds were comfortable. The elevator has seen better days. The side door was impossible to open. The pool was very dirty, pool furniture looked 20 years old. The halls smelled. We lost all water pressure at one point during our stay. The gym was located in the creepy basement and all the equipment is old. They had a peloton that did not work.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Avoid this hotel

The room was fine but the lobby and the hallways are smelly and not well maintained at all. Breakfast choices were very limited and they were out of even items that were advertised.
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very tired and needs a severe update and should not have the Hilton name on it in this condition. The main lobby area was clean, but the carpets in all the halls are severely stained, rooms werent very clean, screens on the windows in the room were ripped, and the pool was dirty. We were supposed to stay three nights, but we checked out after the first night and went to another Hilton close by. The best part about this hotel is the staff. They were excellent!!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Natalie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
This property is awesome for families , the staff is helpful and friendly the pool area is beautiful. They welcome you fur family. Very nice breakfast. However, the property would benefit from a refresh and them this property would top notch in all areas.
Stayed 1 night in Jul 2025

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Meghan

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Kraig Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located near the venue we were attending. Upon arrival, we awaited a lady to check us in. When we arrived at our 4th-floor suite, it was warm, even with the thermostat at 68 degrees! The fan above our bed ticked like crazy all night. We had only three total pillows, and they were very flat. I did not sleep well at all! At breakfast, we had egg pancakes & wedge potatoes. There was no protein (meat). Overall, it was not a very exciting stay. The pool was also filthy. We didn't even bother going down. Not what one would expect from a Hilton-run hotel. Disappointed.
Stayed 1 night in Jul 2025

6/10 Okay

Cattina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I like it has a kitchen but the fridge didn’t keep things cold and the ice maker didn’t work. The morning I checked out there was a cockroach climbing the walls in the room. Room is very old and outdated. They need to renovate.
Stayed 4 nights in Jul 2025

6/10 Okay

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great, we asked for additional pillows and they brought them right up. The bed was very uncomfortable and the room was warm and we could not get it to cool down. The shower head could not be adjusted.
Stayed 1 night in Jul 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great weekend stay
Stayed 1 night in Jul 2025

2/10 Terrible

Jacob

Disliked: Property conditions & facilities, room comfort

Don’t Stay Here.

Maintenance guy told us the property hasn’t been touched or updated in thirty years and is desperate need of renovation and repair. Worst stay ever. Broken elevator. The one that worked was finicky. We walked up seven flights at one point. No air conditioning in the hallways, only the rooms. Rooms don’t get “hotel cold,” but at least have AC. Saw two roaches on our floor’s hallway. Mattress was a mushy trampoline. Zero support. Ceiling fan was clicking and clanking all night. Pool was filthy. Breakfast sub par. It’s a shame because the bones and grounds are good and was probably a really nice Homewood when it opened. We told the front desk about the lack of AC in the elevator and on our floor and she acted like, “it should be working,” but seemed completely uninterested and said “yeah people said it was up there lol” and when we told someone else they acted like they had no idea what we were taking about yet the very helpful maintenance dude said, “oh we haven’t had AC on the floor for a while now. They discontinued the fluid for the units. This whole place needs so much work.” Oh really? Then you should either be closed, disclosing the truth, or offering severely reduced rates.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Stayed 4 nights in Aug 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Poorly maintained property

Upon checking in front desk personnel where great, but there weren’t any luggage carts to assist with a family of 4s 3 night stay except a broken one that someone tried patch back together with electrical tap, so we made do. After our check in the kids wanted to get in the pool, so off we went to the pool to find a very cloudy pool and trashy looking area, once the kiddos got out thank goodness we brought our beach towels because no one keeps up with that just like the pool. We return to our room that was hot because the AC wasn’t working and the living area floor was wet and squishy 2 feet out from the outside wall, I notified the front desk and the young lady said she would move us to another, so we collected our belongs and made 4 trips form old room to new room to move our belongings. But thank goodness the ac was working in this room and the king size bed slept well, but of course I had to to the front desk aging at 11 pm to ask for bedding for the sofa sleeper where our 2 small grandsons would be sleeping and more towels because they left 2 towels for a room that sleeps 4. Saturday morning we go down stairs to get our breakfast and of course it too was not being kept up with us and had to wait twenty minutes for stuff to be restocked but the coffee was good and off we went to spend time in angier to spend time with family, on Sunday we went to church with family and run a few errands, upon returning took kids to pool it stunk like fish and was cloudy ew and there’s more
Stayed 3 nights in Jul 2025

8/10 Good

Joseph

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property is o where near what they claim online. Doors all falling off showers dont work carpet is disgusting, beds are horrible had to sleep on the floor and had a better sleep that way, had no towels in either bathroom or toilet paper called and they made me come down from the 5th floor to get them myself, will NEVER come to this hotel would rather sleep in my truck or under a bridge.
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed our stay at the Homewood Suites in Raleigh, NC One minor inconvenience was the 2nd elevator was not in service for the weekeend. Would recommend this hotel to anyone staying in the area. The staff was very good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rollymar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything the place had offer. There are any downside about the place everything, from staff to services were amazing. Be back soon.
Stayed 2 nights in Jul 2025

4/10 Poor

Millie

Disliked: Cleanliness, staff & service, property conditions & facilities
The buildings facade is filthy. Upon check in the staff were not welcoming or accommodating. The hallways smell like urine. The elevators are not air-conditioned and staff will jam in there with a cart which would be okay if there is room for thr cart. Room was clean enough, only 3 pillows. Bed linens were rough, piling could definitely be refreshed. Mattress is also super lumpyThe fan is appreciated in the room but was loud due to being loose. Outsidr area was lovey. Pool chairs are FILTHY. Pool also needs to be cleaned more often. Power outlets in thr lamp were loose/unstable. I stayed at the double tree across the street last night and switched because this site has a pool. I will go back to my usual non hilton hotel further down Glenwood- cleaper, cleaner, friendlier staff. Also there is a family reunion they are great but the chicken/fish truck could have been in the parking lot. As someone with a severe allergy, i would have preferred to be notified with simple signage so i could have entered/exited from a side door, hopefully the smell dissipates before breakfast and breakfast does not disappoint. I'd like to be contacted to discuss growth points or any possible misunderstandings, I do prefer leaving positive reviews. I would have gone to staff directly but the staff at the desk weren't welcoming.
Stayed 1 night in Jul 2025

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service, room comfort

Ok for a budget stay

Lobby is pretty. Elevator was very warm. Got off in the third floor and the hallway is humid and warm. It also smells like wet dog. Room was humid as well. Carpet in the bedroom has a red stain.
Stayed 1 night in Jul 2025

8/10 Good

Lynette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and clean room and grounds.
Stayed 3 nights in Jul 2025