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Excelsior Palace Portofino Coast

5.0 star property

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Photo gallery for Excelsior Palace Portofino Coast

Seasonal outdoor pool, pool umbrellas, pool loungers
Creator video - submitted by Ovizu Travel Agency
Junior Suite
Private beach, black sand, sun-loungers, beach umbrellas
Sauna, hot tub, Turkish bath/hammam, body treatments, facials

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly

Explore the area

View in a map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Place, Marina di Rapallo
    ‪3 min walk‬
  • Place, San Michele di Pagana Beach
    ‪6 min walk‬
  • Place, Rapallo Castle
    ‪14 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪37 min drive‬

Room options

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

9.4 out of 10
Exceptional
(26 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

9.0 out of 10
Wonderful
(17 reviews)
  • 22 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

9.6 out of 10
Exceptional
(27 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, Balcony, Sea View

Classic Suite, Balcony, Sea View | Room amenity

Classic Suite, Balcony, Sea View

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Double Room

Down duvets, minibar, in-room safe, individually furnished

Exclusive Double Room

  • Sleeps 2

View all photos for Classic Queen

Down duvets, minibar, in-room safe, individually furnished

Classic Queen

10.0 out of 10
Exceptional
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen

Down duvets, minibar, in-room safe, individually furnished

Superior Queen

9.6 out of 10
Exceptional
(5 reviews)
  • 22 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

  • Sleeps 3

View all photos for Classic Suite

Down duvets, minibar, in-room safe, individually furnished

Classic Suite

  • Sleeps 3

View all photos for Junior Suite

Dining

Junior Suite

  • Sleeps 3

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

  • Sleeps 2

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2

Classic Queen Room

  • Sleeps 2

View all photos for Deluxe Suite

Living area

Deluxe Suite

  • Sleeps 2

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About this property

Excelsior Palace Portofino Coast

Luxury hotel on the beach, with seasonal outdoor pool
Catch some rays on Excelsior Palace Portofino Coast's private black sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Excelsior Palace Portofino Coast offers 130 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. This Rapallo hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Recreational amenities at the hotel include a private beach, a fitness center, and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, EDEN SPA – Fitness & Wellness. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of Excelsior Palace Portofino Coast's great location. During your stay, you're just a quick walk from Marina di Rapallo. Free breakfast, free WiFi in public areas, and 2 restaurants are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • For dining with ocean views, stop by Lord Byron, one of the property's 2 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with body treatments or facials at EDEN SPA – Fitness & Wellness
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and scooter/moped rentals
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Marina di Rapallo and 7 minutes by foot from San Michele di Pagana Beach
  • Cats and dogs welcome for a fee (restrictions apply)
Simply walk outside to feel the sun on your face at the black sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Excelsior Palace Portofino Coast like a seasonal outdoor pool and a fitness center.

Free breakfast is available daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Parking is available for a fee. A complete renovation of Excelsior Palace Portofino Coast was completed in January 2023.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Lord Byron - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Uncovered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Conference centre (6,458 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 1001 reviews
Rating 8 - Good. 173 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful view and access to Mediterranean
Stayed 3 nights in Sep 2025

10/10 Excellent

Camilla, Studio City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay
Stayed 4 nights in Sep 2025

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelsior Palace

Great base from which to explore the region, staff were very polite and friendly, lovely pool area and great views.
Stayed 6 nights in Sep 2025

10/10 Excellent

josseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Aviv

Stayed 2 nights in Aug 2025

2/10 Terrible

jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely underwhelming. I travel 9 months out of the year so I am a pretty good reviewer. Hotel was extremely old and smelled of it. Staff was not friendly (minus 2 very good staff members) but overall experience is as not good
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this hotel are beautiful and our corner room was amazing. The staff and food options were also great
Stayed 2 nights in Sep 2025

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location & property. Very limited hours for spa area, pool, and restaurants.
Stayed 3 nights in Aug 2025

6/10 Okay

Yasser

Travelled with family
Liked: Staff & service
Noise as the bar is close to the bedrooms. Very hard to get to the city from and to the hotel as we have to walk up and down a lot. No shuttle service for the hotel gate to the reception. Breakfast bar is poor for a 5 hotel start and to the cost. Cheap Nescafé in the room not even a proper coffee maker. Lights in the balcony turn off at 2:30am which is too late. No proper noise policy for guests to respect.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Stayed 6 nights in Aug 2025

10/10 Excellent

jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was amazing …water access, gym , easy access to cinque Terra…. great reastaurants and no crowds in rapallo …. and play tennis no english needed ! the breakfast was the big disappointment! we stayed at all 5 stars in Rome, Florence, Asissi and rapallo… all had amazing breakfast except this hotel ….its older , but no excuse to be the best … you must look what other hotels serve …. canned fruit is not acceptable
Stayed 2 nights in Aug 2025

10/10 Excellent

Fabio

Stayed 4 nights in Jul 2025

10/10 Excellent

adele

Stayed 2 nights in Jul 2025

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful high end hotel. Great breakfast, live music at bar, very comfortable bed and room. Beach club included and infinity pools looking over water and city! Great experience. Only issue is you need a taxi as 2/3 mile from train station. 16 euros. Would be nice if they had complimentary shuttle. Besides that we will return for sure!
Stayed 1 night in Aug 2025

10/10 Excellent

alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,great property,amazing views and very convenient location
Stayed 2 nights in Jul 2025

8/10 Good

Robert, Reston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
pools and hot tub are cold. insulted being forced to wear hair net and others were not
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the traditional Italian Riviera style. Staff could not have been more helpful. Food and service were excellent. Only criticism was the lack of a shuttle service to the centre of town which, given the position of the hotel on top of a hill, the high cost of local taxis and the high temperatures, made it difficult for older customers or those with mobility difficulties.
Stayed 10 nights in Jul 2025

8/10 Good

Robert J, new york

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
seen better days. beach club was good. property itself needs an update.
Stayed 2 nights in Jun 2025

10/10 Excellent

Walter

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2025

8/10 Good

Eran, Mevasseret Zion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location beautiful hotel
Stayed 7 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Very Disappointed!

Hotel was in a great location, but upon entering our junior suite room for a "5" star hotel we were extremely disappointed! The room had a horrible perfume smell, was very dated, and felt more like a 2 star hotel. Maybe it was a 5 star hotel 50 years ago, but i wouldnt consider it one now. After reaching out to management about the smell, they looked at us like we were crazy and said there is nothing sprayed in the room. The hotel sent up housekeeping to check the room, and they confirmend that they indeed do spray a perfume in the room daily!!! For the amount we spent on this 5 star hotel room we much rather have stayed somewhere else for cheaper. Save your money and stay somewhere else! Id rate this hotel a 3 star Max!
Stayed 3 nights in Jun 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great service
Stayed 3 nights in Jun 2025

10/10 Excellent

megan

Liked: Cleanliness, property conditions & facilities
Great spa and pool
Stayed 2 nights in Jun 2025

10/10 Excellent

yelena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jun 2025