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Excelsior Palace Portofino Coast

5.0 star property

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Photo gallery for Excelsior Palace Portofino Coast

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Creator video - submitted by Ovizu Travel Agency
Classic Suite, Balcony, Sea View | View from room
Classic Suite, Balcony, Sea View | View from room
2 restaurants; breakfast, lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet-friendly

Explore the area

View in a map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Place, Marina di Rapallo
    ‪3 min walk‬
  • Place, San Michele di Pagana Beach
    ‪6 min walk‬
  • Place, Rapallo Castle
    ‪14 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪40 min drive‬

Room options

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

9.4 out of 10
Exceptional
(26 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

9.0 out of 10
Wonderful
(18 reviews)
  • Partial sea view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

9.6 out of 10
Exceptional
(30 reviews)
  • Bay view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Suite, Balcony, Sea View

Classic Suite, Balcony, Sea View | Room amenity

Classic Suite, Balcony, Sea View

8.0 out of 10
Very good
(1 review)
  • Bay view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Exclusive Double Room

Down duvets, minibar, in-room safe, individually furnished

Exclusive Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Classic Queen

Down duvets, minibar, in-room safe, individually furnished

Classic Queen

10.0 out of 10
Exceptional
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Queen

Down duvets, minibar, in-room safe, individually furnished

Superior Queen

9.4 out of 10
Exceptional
(6 reviews)
  • Harbour view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Classic Suite

Down duvets, minibar, in-room safe, individually furnished

Classic Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • Bay view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Excelsior Palace Portofino Coast

Catch some rays on Excelsior Palace Portofino Coast's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. This Rapallo hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a private beach, a sauna, and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

EDEN SPA Fitness & Wellness has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Excelsior Palace Portofino Coast's great location. During your stay, you're just a quick walk from Marina di Rapallo. Free breakfast, free WiFi in public areas, and 2 restaurants are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • For dining with ocean views, stop by Lord Byron, one of the property's 2 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the 2 hot tubs
  • Indulge with massages, aromatherapy, or body scrubs at EDEN SPA Fitness & Wellness
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and a steam room
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Marina di Rapallo and 7 minutes by foot from San Michele di Pagana Beach
  • Cats and dogs welcome for a fee (restrictions apply)
Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Excelsior Palace Portofino Coast like a seasonal outdoor pool and an indoor pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a steam room, a fitness center, and a rooftop terrace. Parking is available for a fee. A complete renovation of Excelsior Palace Portofino Coast was completed in January 2023.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Lord Byron - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Uncovered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Billiards/pool table
  • Free beach club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Indoor pool
  • Pilates classes
  • Pro golf lessons
  • Sauna
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Conference centre (6,458 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are available for EUR 125 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, onsite parking, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 763 out of 1000 reviews
Rating 8 - Good. 168 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

BOAZ

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very impressive and the staff is extremely friendly. Highly recommended!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
True 5-star hotel! From quality of service to amenities
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

C J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Beautiful hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
It was a true five star experience… staff exceptionally service oriented, amazing breakfast, fabulous amenities and a great location
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff, beautiful property and location
Stayed 1 night in Oct 2025
Verified

8/10 Good

Eran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location beautiful hotel
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
magnificent property
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful views and very calm. Love the room decoration and facility. Specially outdoor pool and jacuzzi, have fantastic views upfront of beaches. Love it! I will come back definitely!!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in terms of property, staff, and service is truly 5 star. A very special place to enjoy a holiday!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful view and access to Mediterranean
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy. Bellman very helpful in bringing bags and explaining how to get around.
Almost the cocktail hour
Nice pool. Not so nice weather.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and service was excellent
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,great property,amazing views and very convenient location
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this hotel are beautiful and our corner room was amazing. The staff and food options were also great
Stayed 2 nights in Sep 2025
Verified

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelsior Palace

Great base from which to explore the region, staff were very polite and friendly, lovely pool area and great views.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

marton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top service as always! our favorite hotel, there is nothing not to like, they are the BEST, grazie mille
Stayed 1 night in Nov 2025
Verified

8/10 Good

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location & property. Very limited hours for spa area, pool, and restaurants.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel, rooms, dining and views were spectacular…loved this hotel!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

megan

Liked: Cleanliness, property conditions & facilities
Great spa and pool
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, own covered safe parking, good size room, convenient and elegant lobby bar, friendly staff at restaurant, good selection at all-inclusive breakfast. They do get fully booked, so book in advance.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Great staff. Incredible views. Beware that the the main entrance for the hotel is located up a very long and very steep driveway from the main road. It would've been helpful if the side entrance near bus stop was open to guests.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Wonderful Hotel
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
One of the best hotels we have had the pleasure of staying in for some time! Classic charm great service and amazing location with all the facilities you could possibly need
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and a central location. Staff was friendly and helpful. Views from hotel are amazing.
Stayed 1 night in May 2025