"4 star hotel with no fixed shower head? A first for me. No recognition by staff that this is substandard. " More
4 Mar 2020 by Stéphanie GAGNOUX, General Manager
Dear Guest, Thank you for taking the time to review your stay. We regret to read that you were not fully satisfied with your experience and would like to offer you our apologies. We regret that the bathroom amenities were not to your personal taste. This is, however, a rain shower for more efficient use of water and helps in being eco-friendly. We hope to be able to welcome you back for a more pleasant stay in the future. Kindest regards, Stéphanie GAGNOUX, General Manager
5 Jul 2019 by Stéphanie GAGNOUX, Directrice générale
Cher hôte, Merci d'avoir pris le temps de rédiger ce commentaire vis à vis de l'hôtel Mercure Reims Centre Cathédrale. C'est un plaisir de lire que vous avez pu profiter de votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié la propreté de notre hôtel ainsi que l'accueil de notre équipe. Nous espérons vous revoir prochainement. Bien à vous, Stéphanie GAGNOUX, Directrice générale
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms. A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Mercure Reims Cathédrale. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Reims hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces) , Free parking nearby
Mercure Reims Cathédrale offers 126 accommodations with free minibar items and minibars. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Fridges, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Le Restaurant – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and over. COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 7 days prior to check-in.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and over. COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 7 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
