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Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

3.5 star property

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Photo gallery for Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Exterior
Property grounds
2 bars/lounges, poolside bar
Exterior
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Vilovacka BB, Resnik, 71240
  • Place, Bosna River Spring
    ‪24 min drive‬
  • Place, Ilidza Thermal Riviera
    ‪24 min drive‬
  • Place, Mt. Igman
    ‪25 min drive‬
  • Airport, Sarajevo (SJJ-Sarajevo Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Villa, Multiple Beds, Balcony

Deluxe Villa, Multiple Beds, Balcony

Deluxe Villa, Multiple Beds, Balcony

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 139 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds, Balcony

A hotel room with two beds, a wooden headboard, a small round table, and a view of the outdoors.

Superior Twin Room, 2 Single Beds, Balcony

  • Resort view
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed, Balcony, Mountain View

Executive Suite, 1 King Bed, Balcony, Mountain View

Executive Suite, 1 King Bed, Balcony, Mountain View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Villa, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Skiing and snowboarding are not the only attractions at Tarcin Forest Resort & Spa Sarajevo - MGallery Collection, where you can enjoy a meal at the restaurant, take a dip in an indoor pool, and relax in a full-service spa. Housekeeping is available on request.
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection offers 64 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. Cable television is provided. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

At Tarcin Forest Resort & Spa Sarajevo - MGallery Collection, you'll find features like free WiFi in public areas and valet parking, plus 2 bars.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy a bite to eat at 180°, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to reflexology, facials, or aromatherapy at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • 24.7 mi (39.8 km) from Baščaršija Džamija and 10.9 mi (17.5 km) from Franciscan Monastery
  • Airport, train station, and shopping center shuttle service available for a fee
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers a complimentary children's club, a 24-hour fitness center, and a sauna. Self parking and valet parking are free.

This 3.5-star Resnik hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.
180° - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.
Forest Bar - Onsite bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle up to 100 kilometres
  • Train station pick-up and drop-off shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 180°
  • Forest Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 2 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2017
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, EUR 2.05 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Airport shuttle fee: EUR 41 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses some solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Tarcin Forest Resort & Spa Sarajevo - MGallery Collection.

Property is also known as

Tarcin Forest Resort Sarajevo MGallery Sofitel
Tarcin Forest Resort MGallery Sofitel
Tarcin Forest Sarajevo MGallery Sofitel
Tarcin Forest MGallery Sofitel
Tarcin Forest Resort Sarajevo MGallery Sofitel Resnik
Tarcin Forest Sarajevo MGallery Sofitel Resnik
Hotel Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel
Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel Resnik
Tarcin Forest Resort Spa Sarajevo MGallery by Sofitel
Tarcin Forest Resort Sarajevo MGallery Sofitel
Tarcin Forest Sarajevo MGallery Sofitel
Tarcin Forest Resort Spa Sarajevo MGallery by Sofitel
Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel Hotel
Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel Resnik

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 52 reviews
Rating 8 - Good. 10 out of 52 reviews
Rating 6 - Okay. 6 out of 52 reviews
Rating 4 - Poor. 3 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Asmir

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Yazan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a must visit and stay in property when you’re in Bosnia
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Zeyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

The best hotel in Bosnia
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Haris

Luxury hotell with bad isolated rooms

Luxury hotell but the rooms were badly isolated and you hear your neighbors when you want to sleep. Had to call the reception as we we’re hearing the tv from the next room. The spa is just an cold pool and the saunas wasn’t warm enough.
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Aurelie

Disliked: Staff & service, property conditions & facilities, room comfort
There was a wedging at the hotel and therefore no access to the restaurant and we had to order room service which is a shame. The breakfast was not nice (not fresh cakes and only a few options)
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO 5 STAR Hotel at all. Poor quality of breakfast & food in general. Expensive Transfers to the airport.
Stayed 2 nights in Oct 2022
Verified

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pests, Poor Service, and a Catastrophic Stay

We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed. As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead. When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children. We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used. After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either.
silverfish crawling on the ceiling
large dead brown beetle
Stayed 1 night in May 2025
Verified

8/10 Good

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities
I had villa room. Very clean and cosy compared to villas in other countries. Bathroom: i have noticed in eastern europe and central asia they seem to all have the foul drainage smell in all bathrooms. It must be the way drainage is designed. For a 5 star the toiletries wasn't on par. No fans, leave window open 24/7. Toilets have bidets in rooms but not in public areas, no issues with running water. Breakfast: expected alot more for 5 star. It was average. Dinner: excellent food. All dishes were tasty. Mohitoes not expensive. Mensur is the best. Very friendly and welcoming same with all staff. Staff: everyone polite and friendly, however there is always the odd one that dont like their job or not bothered to go that extra mile. For example reluctant to help get rental car or told us when all horse riding places where closed. They have lazy horse ranch 10minutes away which is open every day all year around. I would stay again. Very peacfull and quite. However it is far from city center, mostar and waterfall. Theg have baby horse kids can feed and pet as well as a few goats. Visitied early april 2025. Weather was freezing. Sometimes snow. Started to get warm just before i left. Games area downstairs, not much to do. Pinball machine half worked. They have softplay for kids on ground floor very helpful.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Adis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel und super Zimmer. Sehr gutes Restaurant
Stayed 7 nights in Nov 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

MANGLER OG PLUSSER

Det står om TARCIN HOTELL AND SPA at alle rom har utsikt til fjellene. Vi så rett på parkering og trær, null fjell. Å dusje bare med hånddusj var ikke mulig, da bryter for å veksle dusj-tak, ikke virket. Kjøleskapet virket heller ikke, og dør-håndtak til balkong var helt løst. Men alt annet er topp, servitører er PRIMA👍
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Heinz

Liked: Cleanliness, staff & service

Gutes Hotel, aber bei weitem kein Luxushotel!

Das Tarcin Forest Resort ist ein gutes Hotel an einer atemberaubenden Lage. Das Personal ist sehr nett und hilfsbereit. Sie tun alles, um die Gäste zufrieden zu stellen. Vom Innenpool aus hat man ebenfalls eine tolle Aussicht und kann sich auf der Aussenterasse sonnen. Die Zimmer sind sehr grosszügig ausgelegt und sehr sauber. Das Frühstück ist ausgezeichnet. Positiv zu erwähnen ist auch die tollen und kostenlosen Ladestationen für Elektroautos, welche wir gerne beansprucht hatten. Leider sind wir dennoch nicht ganz zufrieden. Das Hotel wird als Luxushotel angepriesen, vor Ort sogar als 5 Sterne Hotel. Dies ist es nach internationalen Standards bei weitem nicht. Das Hotel wurde 2018 gebaut. Es scheint uns, als ob das Hotel durch Corona stark gelitten hat. Einige Bauten (Villen) und Anlagen wurden bis heute nicht fertiggestellt. Zudem leidet nun der Unterhalt. Abgenutzte Möbel auf den Zimmern und rostige Container in den WC's beim Pool sind nur einige Beispiele. Die Möblierung im Restaurant erinnern uns eher an eine Kantine. Leider scheinen die Bosnier es mit dem Abfall nicht sehr genau zu nehmen. Auf der Zufahrt zum Hotel liegt überall Abfall herum, was nicht sehr angenehm ist. Das Hotel wird mehrheitlich von Muslimen und arabischen Gästen gebucht. Das ist grundsätzlich kein Problem, aber es gibt dadurch im ganzen Hotel keinen Alkohol. Dies müsste bei der Buchung erwähnt werden! Fazit: Das Hotel ist nicht das Problem. Das Problem ist, wie es vermarktet wird.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Ozkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 yıldız

Otel çok güzel doğası, havası harika. Çalışanlar çok yardımsever ve kibar teşekkürler.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Yann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel au milieu de la forêt avec de belles ballades à faire à pied ou en quad, vélo… les chambres sont spacieuses avec de belles salles de bain. Un étage avec un billard, baby foot et console de jeu. Une fausse note, la piscine était fermée sans que nous en ayons été prévenus au préalable. C’est bien dommage car, elle avait l’air très belle.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Senada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter wonderland

The hotel has several villas on their grounds, natural beauty surrounded by forest trees, it was magical with white snow. The villas are of a modern design which are built to compliment the forest environment. To top it all off e enjoyed the hotel wellness and spa facility, rich buffet breakfast and friendly ad attentive service.
Stayed 2 nights in Jan 2022
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for families with children

The location is amazing in the middle of a forest surrounded by mountains. We spent a wonderful Christmas Eve at the resort. The fitness center is open 24 hours. The outside playground is in the middle of the forest, perfect for children. Overall a wonderful experience. Definitely recommend to families with kids.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Riham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! the place is amazing and its highly recommended to have massage their. You have to know that there is no Alcohol :( but you can bring your own . . . I didn't know this before going there :)
Stayed 1 night in Dec 2021
Verified

4/10 Poor

salah k

You have to specifically ask them to clean the room You have to specifically ask them for water in the room They Overbrook so they didn't give me the room I asked for when I checked in. They gave me a room of lower standard. They did refund me a night stay though
Stayed 5 nights in Oct 2021
Verified

10/10 Excellent

Said

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was excellent , the atmosphere was echo friendly , the room was great, the breakfast was quiet and beautiful scenery
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Saleh ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

Very nice hotel very good staff very good service loved it
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Verified traveller

Rooms and bath rooms very poor which need more cleaning and good furnitures and amenities Staff not friendly and helpful Except breakfast waiters Quilty of food need more improvement specially vegetables and fruits And there is no items for dietary people
Stayed 5 nights in Jun 2021
Verified

8/10 Good

Senada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short drive from the city into the arms of nature

Loved the location, hotel design, facilities it offered, the serenity of the forest, the reception desk staff were fabulous, the spa center staff were extremely polite and helpful, food was excellent. However, we picked the wrong time to go as the hotel had a weekend special for families with 2 children, and children under 12 were there for free and it was extremely noisy as the children were running through the hotel with no parent supervision, loud, screaming, yelling, demanding, whilst both the hotel staff and other guests had to endure it all whilst most of the parents simply assumed the behavior of their children was to be tolerated as they paid for the service. The indoor pool, where it clearly states no jumping was used like a trampoline. The serenity returned Sunday afternoon when most families left the hotel and we purposely stayed back till late to enjoy and reclaim the beauty of the hotel in this serene forest environemnt. Trust me, I am a parent and love children, but when young couples assume that their children can run wild, scream and behave uncultured is "new age" please take us all back to when manners and social behavior were part of child upbringing. Look forward to returning to the hotel, but prior to booking will make sure it is not at a time of their family special.... Seriously, highly recommend the hotel.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Friendly staff.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property that we keep coming back again and again. The level of care that the staff puts into meeting the guest expectations are unmatched. Many times, the director and the manager have personally called me to make sure that all is superb. In terms of amenities, nothing is left to imagination--this truly is a 5-star hotel where you can unwind and relax. From the toiletries and robes to spa services to indoor games to outdoor activities to breakfast buffet, the place is gorgeous and family-friendly. Just tried some of their signature virgin cocktails last time and they were great. My family comes to escape our busy life every chance we get and we are looking forward to another great stay. It has become a home away from home.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

This place was amazing! It is a brand new beautiful resort in the most picturesque setting. Big rooms with a balcony that has an amazing room. I had a “Mountain View” room and highly recommend it, worth the upgrade to see the sunset and rise over the mountains. Very quiet and peaceful place. The staff is wonderful. Every person I met went out of their way to make sure my time there perfect. The drivers were so nice, I recommend having them pick you up at the airport and the shuttle into Sarajevo old town.
Stayed 2 nights in Nov 2019