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Costa Encantada Suites & Resort

4.0 star property

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Photo gallery for Costa Encantada Suites & Resort

A person in a bikini walking in a clear blue pool with a palm tree in the foreground.
Creator video - submitted by TravelFamilyBlog.com
An outdoor dining area with multiple tables and chairs, surrounded by lush greenery and palm trees.
A poolside area with rows of sun loungers and palm trees.
A hotel entrance with a curved facade, multiple floors, and a palm tree to the right.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Cami de Santa Cristina-Les alegries s/n, Lloret de Mar, 17310
  • Place, Fenals Beach
    ‪11 min walk‬
  • Place, Water World
    ‪12 min walk‬
  • Place, Santa Clotilde Gardens
    ‪14 min walk‬
  • Airport, Girona (GRO-Costa Brava)
    ‪32 min drive‬

Room options

View all photos for Family Suite, 2 Bedrooms

A modern hotel room with a sofa, a dining table with chairs, a small side table, a suitcase, and a television mounted on the wall.

Family Suite, 2 Bedrooms

  • Resort view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment 1 Bedroom Plus Pool View

1 bedroom, in-room safe, blackout curtains, free cots/infant beds

Apartment 1 Bedroom Plus Pool View

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 3 Single Sofa Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Plus Apartment

1 bedroom, in-room safe, blackout curtains, free cots/infant beds

1 Bedroom Plus Apartment

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 3 Single Sofa Beds
  • Free Wi-Fi

View all photos for Suite, Garden View

A hotel room with two beds, a desk, and a chair. There is a view of the city through large windows.

Suite, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds, 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite

A balcony with a table and chairs, a drink, and a plate of food.

Suite

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Smart Suite

A hotel room with a large bed, a small table, a chair, a balcony with a view of greenery, and a wardrobe.

Smart Suite

  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Smart Suite with pool view

A modern hotel room with a bed, a desk, chairs, and a TV.

Smart Suite with pool view

  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Suite, Pool View

A hotel room with a bed, two bedside tables, a chair, a glass door leading to a balcony, and a view of the cityscape.

Suite, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Premium Room

A modern hotel room with a bed, bedside tables, a desk, a chair, a wardrobe, and a kitchenette.

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, Pool View

A hotel room with a bed, bedside table, lamp, chair, and a view of the city through the window.

Premium Room, Pool View

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

View all photos for 1 BEDROOM APARTMENT 1 ADULT

1 bedroom, in-room safe, blackout curtains, free cots/infant beds

1 BEDROOM APARTMENT 1 ADULT

  • 40 sq m
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Costa Encantada Suites & Resort

This smoke-free hotel features a full-service spa, free water park access, and an indoor pool. WiFi in public areas is free. Additionally, an outdoor pool, a restaurant, and a nightclub are onsite. Housekeeping is available on request.
Costa Encantada Suites & Resort offers 285 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. This Lloret de Mar hotel provides complimentary wireless Internet access. Housekeeping is offered daily and change of towels can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a complimentary water park and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Costa Encantada Suites & Resort. During your stay, you'll be within walking distance of Fenals Beach. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • The restaurant, swim-up bar, and poolside bar offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the free water park with a waterslide or swim in the indoor and outdoor pools
  • Indulge with body wraps, hydrotherapy, or body scrubs at the spa
  • Services include a free kid's club, a lifeguard on site, and a concierge
  • Onsite recreation includes a gym, basketball, and a playground
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 2-minute drive from Fenals Beach and 8 minutes from Lloret de Mar Beach
Some rates at Costa Encantada Suites & Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Costa Encantada Suites & Resort offers its guests a full-service spa, a complimentary water park, and a waterslide. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, an indoor pool, and a children's pool are also featured at the family-friendly Costa Encantada Suites & Resort. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mediterranean Lloret de Mar hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.
Onsite venue - This buffet restaurant serves breakfast, lunch, and dinner.

All-inclusive details

All-inclusive room rates at Costa Encantada Suites & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 16 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 11 for adults and EUR 9 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Nightclub
  • Outdoor pool
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in public areas
  • Tile flooring in room

More

  • 2 buildings
  • 5 floors
  • Built in 1985
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Dining table

More

  • Air conditioning
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in a senior room (for guests age 60 and older) must present their ID for age verification at check-in.
Half board and Full Board rate plans do not include drinks with meals.
The listed optional spa fee is charged per person for 90-minute access to the spa facilities.

Renovations and closures

The property is closed between November 6 and March 24.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 11 for adults and EUR 9 for children
  • Covered self parking fee: EUR 16 per night
  • Spa fee: EUR 16 per person per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, ANCV Chèques-vacances, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 72 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
Property Registration Number HG-002291-41
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Aparthotel Costa Encantada
Aparthotel Costa Encantada Aparthotel
Aparthotel Costa Encantada Aparthotel Lloret de Mar
Aparthotel Costa Encantada Lloret de Mar
Costa Encantada
Costa Encantada Aparthotel
Aparthotel Costa Encantada Hotel Lloret De Mar
Aparthotel Costa Encantada Lloret De Mar, Costa Brava, Spain
Costa Encantada Aparthotel Hotel
Costa Encantada Lloret de Mar
Aparthotel Costa Encantada Lloret De Mar
Costa Encantada Aparthotel Hotel
Costa Encantada Lloret De Mar
Aparthotel Costa Encantada Aparthotel
Aparthotel Costa Encantada Lloret de Mar
Aparthotel Costa Encantada Aparthotel Lloret de Mar

Costa Encantada Suites & Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 433 out of 1003 reviews
Rating 8 - Good. 463 out of 1003 reviews
Rating 6 - Okay. 88 out of 1003 reviews
Rating 4 - Poor. 12 out of 1003 reviews
Rating 2 - Terrible. 7 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Coskun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff are friendly, Foods are not really tastyit. It would be good if you hire a car, there are nice places to see 1 hour travel around the hotel. Farms for kids,....
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Jenny

Liked: Cleanliness, property conditions & facilities
Very nice hotel
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

TomasZ

Liked: Cleanliness, room comfort, communication

very nice hotel

great hotel very tasty food nice pool with slides
Stayed 1 night in May 2022
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great family vacation, kids loved the slides and pools and they had a great breakfast everyday. Central to many of the best beaches. Would definitely stay again.
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Shashawna

Liked: Cleanliness, property conditions & facilities, communication
I stay here for 5 days with my family and we loved everything about the hotel from the security to workers, the hotel is always clean and there is plenty of things to do with the kids, every thing around the hotel is walkable. The food was amazing from breakfast to dinner, what I also really like was the star was available for us no matter what time it is, would definitely visit again with my family
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Exactly what we needed

Great hotel, lovely staff and so good with kids. Our second stay and will come back
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Ying

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had very good experice on our holiday there. Would back again
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Jóannes

Liked: Cleanliness, room comfort, communication
Perfect families hotel. Nice and helpful staf. Close by shops. Very clean
Stayed 14 nights in Jul 2024
Verified

8/10 Good

Prem kumar

Liked: Cleanliness, property conditions & facilities, communication
Super
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, room comfort, communication

Brilliant hotel

Brilliant hotel. Travelled with a two year old. Had a ball. Animation team were brill with an inside kids club for toddlers. Kiddie disco and a show every night reception were so helpful room was ready upon arrival at 10.30 am which was a huge plus. Gail on reception was a lady, gave our smallie a float for the pool Highly recommend. Looking at booking again for next Spring.
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Maros

Disliked: Property conditions & facilities
I travel whit my husband and kids rooms is old and we are have problem whit air-conditioning one of my child is autism and no respect on hotel disability persons this make me sick
Stayed 10 nights in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Communication

Family holiday its was good.

The stay was nice, my family loves the swimming pool. Our room was cleaned very day but not properly cleaned when we come back we can see it wasn't cleaned properly. If you dont have all inclusive. Lunch and dinner is very expensive €18.50 for Adult €12.50 for children. For all Muslims Women’s who want to come here please be advised that they have banned Burkini which was very very disappointing and the worst thing is that they dont mentioned it on their website.
Stayed 7 nights in Aug 2023
Verified

10/10 Excellent

Jolene

Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay, spacious accommodations! Front desk staff are very helpful. Clean building and delicious breakfast. Highly recommend including breakfast with stay. Easy access to Camp Nuo via city bus (paid $2.35 euro per person, bus driver’s prefer exact amount, will not give change) About 25-30 min cab ride to S. Familia Basilica ($55 Canadian). We did rent a car and parked at hotel ($12 euros per day). Safe and secure parking. Front desk staff were great giving directing and help. Transit passes would be cheaper- we didn’t have time to learn where to purchase one, so just paid cash. Don’t be alarmed by graffiti on area buildings (some people may worry it’s not a nice or safe area). My family felt safe and there were lots of people walking and socializing. Dog park can be a little noisy at times with barking dogs. Overall, I would highly recommend this property.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Heorhi

Liked: Room comfort, communication
Our staying was really excellent. The hotel is very comfortable with spacious rooms and cosy beds. We had our own kitchen with all the necessary staff. The hotel has pretty cute aquapark with several swimming pools. We bought FB staying and there were some unpleasant monents connected with drinks. We were not informed by the staff that the drinks are not included at all, even water. We tried to clear out this moment. But one time they said that water is for free. Next time they said that we can't take water. Everything would be great if the personnel had explained in advance what was allowed and what was forbidden. One moment was awful when my son of 10 years old poured water into a glass, one waiter said to him that he should pour it out of the glass as drinks are not included in our staying!!!
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, room comfort, communication

beautiful hotel and food..needs allergy training

Absolutely fantastic family holiday here. We had 3 adults, 2 teenagers and one almost teen so we're concerned the apartment would be a living small. We were pleasantly surprised....a large hall area, big lounge with table and two single sofa beds and two good sized twin bedrooms plus a large bathroom and sensible kitchen. It was plenty big enough with a nice balcony although we were on the side of the building so didn't get much sun on it. Apartment was tiled so nice and cool with heating / air con that we didn't need to use in April. The hotel was very clean, check in was easy and we were given all the information we needed. 15 minute walk from the bus station with buses to the airport, Barcelona and girona for days out...bus stop to nearby towns two minutes away. Beach was a nice 15 minute walk with two other beaches slightly further. Pools were lovely... outdoor ones very quiet as they were still very cold at the beginning of April....I loved this as I had it to myself a lot of the time but some of the other members of the group stuck to the indoor pool. Didn't really bother with the entertainment....it was quite quiet on our couple of walks past but early in the year. Food....amazing.... plentiful, tasty, good variety and something to please evey. We'll worth full board with juice and hot drinks at breakfast included and pop or big water bottles e2.50 at other meals. Breakfast was fantastic. However....allergy information was non existent even when we asked
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

CLAIRE

Liked: Cleanliness, amenities, property conditions & facilities, communication
When deciding on a holiday destination, I did a lot of research before booking this hotel. And I was not disappointed. We have a great time! Food We were all inclusive. Breakfast options include, fruits, yoghurts, cereals, toast, bread rolls, typical English breakfast items, meats, cheeses and pastries. Lunch and dinner options include salads, fruits, hot freshly cooked food including pizza, fish and meat. An array of desserts/ice cream. Snack bar running throughout the day and two bars to get drinks. We were never disappointed with the food. I have a very fussy child and whilst he ate chips practically every day, he always had something different with them. Facilities Great pool area for kids. Be warned, should you choose to reserve your sunbed with towel, it’s likely they will be removed by staff if you are not on the premises. There an ample beds, you will always get one, just might not be where you want. Playground, football/basketball court. Kids club with lots of activities. My kids are 10 and 6 and had plenty to keep them entertained. Service 20 euros to use the safe which is already in the room. Staff very friendly. Loads of staff everywhere and always cleaning. Area Well placed, not in a very busy area but close enough to walk to shops and the beach. Only downside, long transfer from airport. all adults have to pay a ‘visitors’ tax. Works out to be 9 euros each, not a fortune but I knew nothing about it before arriving.
Stayed 10 nights in Jul 2023
Verified

8/10 Good

Frédéric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel, literie confortable. Personnel, très serviable. Installation très satisfaisante. Nourriture à améliorer.
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Devrait être Réservé aux familles avec enfants ( jeunes en particulier)… beaucoup de bruit ds la salle à manger, piscine intérieure chauffée déconseillée aux adultes ( terrain de jeux pour enfants !)… des créneaux horaires devraient être réservés aux adultes ?(surtout en périodes de vacances scolaires françaises !)
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre spacieuse et propre. Tout est fait pour les enfants: piscine chauffée, parc de jeu… Le petit déjeuner est varié
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne moderne Suiten, Familienfreundlich, schöne Poolanlage. Wir würden gerne noch mal hingehen.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

JEAN

Liked: Cleanliness, room comfort, communication
Bel établissement, un peu à l'écart et au calme. Superbe accueil, et belle surprise avec surclassement dans un très bel appartement 2 pièces en attique avec terrasse, superbe vue mer.Belle salle de bain, bonne literie, 2 télés etc... Buffets pour les 3 repas, bonne nourriture, très variée. Personnel très professionnel et disponible. Beaucoup d'enfants seuls pour se servir aux buffets, ce qui entraine de gros gâchis alimentaires...honteux de la part des parents !!! Parking souterrain payant, autour de 10 euros par jour, sinon parking gratuit dans la rue.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Artan

Liked: Amenities, communication
Hallo Das Hotel Wahr Sehr gut Essen wahr sehr Gut zu Fuß alles erreichbar wir kommen wider Gerne
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Christelle

Liked: Cleanliness, room comfort, communication

Excellent

Franchement, un séjour fantastique ! L’appart-hôtel est top et les enfants ont adoré. Le complexe est superbe, avec une équipe à l’accueil vraiment géniale : ils sont très sympathiques, parlent français et répondent rapidement à toutes les demandes dans la mesure du possible mais ils font vraiment le nécessaire et je tiens vraiment à les remercier pour ça. Le restaurant en buffet à volonté est un vrai plus : chaque repas, midi comme soir, proposait un large choix de plats variés et toujours délicieux. Mention spéciale au poisson, vraiment excellent ! Côté chambre, la propreté pourrait être un peu améliorée et le confort reste correct, mais ça ne gâche pas l’expérience globale. La piscine, quant à elle, est tout simplement géniale : les enfants se sont éclatés et nous aussi. En résumé, un séjour très satisfaisant que je recommande à 200 % sans hésiter ! On reviendra sans hésitation. Encore Merci
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Marko

Liked: Communication
Wir waren 1 Woche mit 2 Erw. und 2 Kindern im Hotel. Das Hauptgebäude mit Restaurant war renoviert. Wir hatten ein Appartment im noch nicht renovierten Gebäude, somit war alles schon etwas älter. Die Dusche war in der Badewanne, die Matratzen im Wohnzimmer (Einzelbetten) sehr hart und im Doppelbett sehr durchgelegen. Safe konnte man gegen eine Gebühr sich einen Schlüssel leihen. Ebenfalls konnte man Handtücher gegen eine Kaution leihen. Alle Mitarbeiter waren sehr nett. Eigentlich hatten wir HP gebucht, aber das haben wir direkt vor Ort auf AI aufgestockt, da man sonst auch beim Essen jedes Getränk selbst zahlen müsste. So war auch eine Auswahl an Eis / Slush für die Kids mit dabei. Das Essen war recht gut und abwechslungsreich, Gläser und Teller waren leider nicht immer sauber. Besonders positiv hervorzuheben ist der Poolbereich mit div. Rutschen. Es waren mind. 4-5 Aufsichten beim Poolbereich. Einer stand immer bei der großen Rutsche und hat aufgepasst, dass genug Abstand zwischen den rutschenden Kindern war und keiner die Rutschen hochklettern konnte. Wenn es eine kleine Verletzung gab, war immer einer der Aufsichten mit Desinfektion und Pflaster zur Stelle. Es gab immer freie Liegen und der Pool war nie überfüllt. Auch zum Strand konnte man mit den Kids und Gepäck in ca. 10 Min. gut hinlaufen. Zum Hauptstrand direkt in Lloret hätte man mit den Taxi fahren müssen oder ca. 30 Min. Laufen müssen.
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Davy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Ras
Stayed 12 nights in Jul 2025