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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Exterior
Suite, 1 Bedroom
Interior
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
5400 Audubon Drive, Richmond, VA, 23231
  • Place, White Oak Village
    ‪1 min drive‬
  • Place, Dabbs House Museum & Henrico County Tourist Information Center
    ‪5 min drive‬
  • Place, Dorey Park
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(43 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

7.0 out of 10
Good
(20 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

8.6 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Richmond Airport by IHG

Along with a fitness center, this smoke-free hotel has a snack bar/deli and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Richmond Airport by IHG. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a business center, and convenience store
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by car from Broad Street and 11 minutes from Greater Richmond Convention Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. A fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1004 reviews
Rating 8 - Good. 278 out of 1004 reviews
Rating 6 - Okay. 164 out of 1004 reviews
Rating 4 - Poor. 102 out of 1004 reviews
Rating 2 - Terrible. 88 out of 1004 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Nikhil

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was good condition.
Stayed 2 nights in Jan 2026

10/10 Excellent

Emory

Stayed 1 night in Jan 2026

8/10 Good

Debbie

Business traveller
Liked: Cleanliness
Room was good for the price.
Stayed 1 night in Dec 2025

4/10 Poor

Innovative Spas Parker

Business traveller
Disliked: Cleanliness, staff & service, amenities
When I got there, the coffee maker didn’t work and it was never fixed even though the lady at the front desk said that she would get it fixed and also when I got there, there was blood on the towels, so not happy with this place at all the actual room was pretty nice. The bedding was nice, but the rest of it was just a very bad experience.
Stayed 2 nights in Jan 2026

8/10 Good

Joseph

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice room was clean however the smoke detector had a bag over it. Could haven been a huge issue for my family if a fire started…. My guess is the previous person bagged the detector so they can smoke in the room against policy. Cleaning staff should have realized this and took care of it during cleaning. Maintenance came up and took care of it right away. Wish there was some sort of vehicle charging available even if it was just standard 110 outlet.
Stayed 1 night in Jan 2026

8/10 Good

Whitney

Travelled with partner
Liked: Cleanliness
The room was clean but out dated & the staff was very friendly plus informative. I will say that the hotel had a weird smell overall not sure if it’s because it needs some updating or what & the parking wasn’t the best.
Stayed 1 night in Jan 2026

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Jan 2026

8/10 Good

steven

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Natalie

Stayed 1 night in Dec 2025

10/10 Excellent

Treshawn

Stayed 1 night in Dec 2025

8/10 Good

Sonji M

Liked: Amenities, property conditions & facilities
Staff was extremely nice. I was on 3rd floor and when getting off elevator it immediately smelled like rotten food, I mentioned to a staff person the response was "oh it always smells" Luckily once I made it to my room it was clean, and I couldn't smell the trash, minus the hair in the shower I was fine
Stayed 3 nights in Dec 2025

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very Nice
Stayed 1 night in Aug 2025

10/10 Excellent

Karen, Richmond

Stayed 3 nights in Dec 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service
no breakfast could at least have some muffins yes
Stayed 1 night in Dec 2025

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Dec 2025

8/10 Good

C jerome

Travelled with group
Liked: Cleanliness, staff & service, amenities
My only complaint was the phone in the room did not work
Stayed 1 night in Dec 2025

6/10 Okay

Melinda

Travelled with family
Evening staff not so welcoming, some of the rooms doors need to be fixed or replaced due to shutting the door it should not come back open by a push especially when your not using your room key.
Stayed 1 night in Nov 2025

8/10 Good

Nita

Liked: Cleanliness, staff & service, amenities
Everything was great minus the elevator being extremely slow and parking close to the entrance is minimal.
Stayed 1 night in Nov 2025

4/10 Poor

Amie

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like cigarette smoke. 4 people staying and only provided 2 sets of towels, no housekeeping.
Stayed 4 nights in Nov 2025

4/10 Poor

Warren, Sandston

Travelled with partner
Disliked: Cleanliness
We arrived in our room later in the evening to find the toilet seat was almost completely disconnected from the toilet, the toilet paper holder falling off cabinet, mildew in several areas in shower and to top it off, someone has poured a clear chemical gel on the dish shelf and placed drinking glasses rim down in the gel. This was not notice until taking a drink from the glass. All of these issues should have been identified and corrected by housekeeping. Clearly a mismanaged property.
Stayed 2 nights in Nov 2025

10/10 Excellent

Daneisha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice and friendly staff
Stayed 3 nights in Nov 2025

8/10 Good

Bill

Travelled with family
Convenient to airport
Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Stayed 3 nights in Nov 2025

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean comfortable room
Stayed 4 nights in Nov 2025

10/10 Excellent

Barbara

Stayed 2 nights in Nov 2025