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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Exterior
1 bedroom, desk, blackout curtains, iron/ironing board
Studio Suite, 1 Queen Bed | Room amenity
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
5400 Audubon Drive, Richmond, VA, 23231
  • Place, White Oak Village
    ‪1 min drive‬
  • Place, Broad Street
    ‪8 min drive‬
  • Place, Greater Richmond Convention Center
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About this property

Candlewood Suites Richmond Airport by IHG

Suburban hotel with a fitness center and a 24-hour front desk
Along with a fitness center, this smoke-free hotel has a snack bar/deli and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Richmond Airport by IHG. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a business center, and convenience store
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 9 minutes by car from Broad Street and 10 minutes from Greater Richmond Convention Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. A fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Reviews

Candlewood Suites Richmond Airport by IHG Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 385 out of 1008 reviews
Rating 8 - Good. 285 out of 1008 reviews
Rating 6 - Okay. 159 out of 1008 reviews
Rating 4 - Poor. 98 out of 1008 reviews
Rating 2 - Terrible. 81 out of 1008 reviews

Reviews

4/10 Poor

Traci

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Missing customer service/care.

The check-in went well. Front desk staff was friendly, explained towel service would be at the front desk and there would be no daily services. What they did not explain nor did we expect would be if things ran out over the weekend it would not be replaced. Examples - coffee creamer and hair conditioner both fairly important in a morning routine! Key cards needed to be replaced multiple times which was common within our group of multiple room. Would not return.
Stayed 2 nights in Jul 2025

10/10 Excellent

Klenton

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Richmond

The overall stay was positive. Extra linen and towels are available at the front desk. The staff and housekeeping were very friendly and accommodating.
Stayed 3 nights in Jul 2025

6/10 Okay

LeNeisha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Smelled stuffy and humid like a heated pool is inside as soon as you walk into the lobby. No breakfast was available per the front desk, but there was a small store inside.
Stayed 2 nights in Jul 2025

4/10 Poor

faiza

Disliked: Property conditions & facilities
Very bad smell for smoking
Stayed 3 nights in Jul 2025

10/10 Excellent

Alaya

Stayed 2 nights in Jul 2025

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Sheri

Liked: Staff & service

Too much money for the service provided.

The staff was great, friendly and they tried to be commendating but wasn't supplied with all of the right things. No plasticware and no extra towels. There are no coffee makers in the rooms and they don't offer coffee in the lobby. The right had a moody smell to it and they don't clean out straighten up the room during your stay.
Stayed 3 nights in Jun 2025

8/10 Good

Arlethia

Liked: Cleanliness
Stayed 4 nights in Jun 2025

6/10 Okay

Danielle

Stayed 7 nights in Jun 2025

10/10 Excellent

Ava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable, friendly, clean, and I felt safe

Stayed 1 night in Jun 2025

2/10 Terrible

Lidia

Stayed 1 night in Jun 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐
Stayed 3 nights in Jun 2025

10/10 Excellent

Tyler

Stayed 1 night in Jun 2025

6/10 Okay

Christopher

Travelled with group
Liked: Cleanliness
The stay was okay the man that checked me in and out was a very rude person
Stayed 2 nights in Jun 2025

6/10 Okay

Duane

Remote didn’t work. I spent 1.5 hours trying to turn TV on. After turning everything on via the direct tv box I finally discovered the batteries were in the remote control backwards and that’s why I spent my evening trying to get TV to come on. House keeping should make sure everything is in working order before they leave a room.
Stayed 1 night in Jun 2025

2/10 Terrible

Wayne

Disliked: Cleanliness, amenities, property conditions & facilities
I don’t even like to leave negative reviews, but they earned this one! Like, where’s the management? I booked the 2 room suite, which I have before. First, the upholstery is peeling off every bar stool and off the desk chair. The room I got this time was total trash! First, I had to shove the door open like it hasn’t been opened in a while. Then, one of the bar stools and the ENTIRE couch was missing. Then, to add insult to injury, there was a freaking bug on the bed! I go to the desk, calm, asked for another room and without asking anything, the guy at the desk gave me a smaller room! That’s not what I paid for! It’s not the company, it’s the owner of this building! The Candlewood in south Richmond is where I ended up going and they are pristine! Avoid this one, and take the 15 minute drive! Trust me!
There’s a bug on this bed!
Here’s the bug that was waiting for me on the bed up close!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First got there was greeted. 1st room was not clean, return to deak and they correct it with no question asked nor fussing. Everyone of the staff I saw was very happy. I will return again.
Stayed 1 night in Jun 2025

6/10 Okay

DAVID

Business traveller
Ok. Older property. Needs renovations. But clean.
Stayed 3 nights in May 2025

10/10 Excellent

Damon, Virginia beach

Stayed 1 night in May 2025

6/10 Okay

Anthony

Travelled with family
Disliked: Property conditions & facilities, room comfort
I mean it was all right. The bed was uncomfortable. The air seemed did not work wasn’t really clean.
Stayed 3 nights in May 2025

8/10 Good

Michele, MIDLOTHIAN

Stayed 1 night in May 2025

8/10 Good

Debra

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
I was fine with the room; the grounds need cleaned up-beer/pop cans, chicken pieces, broken glass, plastic bags, etc. other wise very satisfied
Stayed 3 nights in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and Quality
Stayed 1 night in May 2025

10/10 Excellent

Starmeaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025