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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
1 bedroom, desk, blackout curtains, iron/ironing board
Exterior
Studio Suite, 1 Queen Bed | Room amenity
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
5400 Audubon Drive, Richmond, VA, 23231
  • White Oak Village
    ‪1 min drive‬
  • Broad Street
    ‪8 min drive‬
  • Greater Richmond Convention Center
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪4 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Comm)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Comm)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobil Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobil Tub)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior

Best Western Plus Richmond Airport Hotel

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
3.8 out of 5, Good, (1290)
The price is €84
for 1 room
includes taxes & fees
13 Jul - 14 Jul
Best Western Plus Richmond Airport Hotel

About this property

Candlewood Suites Richmond Airport by IHG

Suburban hotel with a fitness center and a 24-hour front desk
Along with a fitness center, this smoke-free hotel has a snack bar/deli and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Richmond Airport by IHG. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a business center, and convenience store
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 9 minutes by car from Broad Street and 10 minutes from Greater Richmond Convention Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. A fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1002 reviews
Rating 8 - Good. 300 out of 1002 reviews
Rating 6 - Okay. 155 out of 1002 reviews
Rating 4 - Poor. 88 out of 1002 reviews
Rating 2 - Terrible. 69 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

John

Stayed 5 nights in Mar 2025

10/10 Excellent

Juanita

Stayed 2 nights in Mar 2025

4/10 Poor

Ky

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Nichele

Disliked: Cleanliness, property conditions & facilities
My room was not as clean as it should have been, the sheet cover had old stains on it. The soap dispensers were falling off the walls. Was told as soon as I walked in that there was no service so if I wanted clean towels I needed to bring them down to the laundry. The room and bathroom were not well cleaned there was still residue from whatever was there from the previous guest. My last night there it was extremely noisy outside my room door people were screaming and yelling.
Stayed 2 nights in Mar 2025

4/10 Poor

Maria

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Nice spacious clean room. Non-working HVAC, front desk unresponsive. Can easily hear people above you. Airplane noise, did not provide earplugs.
Stayed 1 night in Mar 2025

6/10 Okay

Ken

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

4/10 Poor

Dean

Liked: Staff & service
Disliked: Cleanliness
Smells like mold! Had a hard time breathing!
Stayed 2 nights in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very unfriendly. Didn't get his name but Timeks was incredible. I'd go back again if she was in charge
Stayed 1 night in Mar 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Patrick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While bed linens were clean, the room was dingy, worn looking. Hallways, elevator were dirty and smelly. Entire facility needs a coat of paint and deep cleaning ASAP.
Stayed 2 nights in Mar 2025

8/10 Good

VERLIN B, PARADISE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk and the housekeeper were so sweet, kind and polite. So easy to talk with and polite.
Stayed 5 nights in Mar 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Laurence

Stayed 1 night in Mar 2025

2/10 Terrible

Lisa

Stayed 1 night in Mar 2025

8/10 Good

Nekia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Great customer service
Stayed 1 night in Mar 2025

4/10 Poor

franky

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk when we got there was very pleasant. The smell as you walked in was horrible smelled like animal urine. In the elevator it was stained with dogs spraying on the stainless steal. We said something to the front desk and they just kind of laughed it off and rolled her eyes, but when we came back, it looked like they had been attempted to be cleaned up, but it wasn’t. It looked like they just mopped the floor when they needed to take some effort on the stainless steel above. Then when we got into the room, the recliner and there was broken, could not lean it back and the remote control back was broken, and the lamp on the side table was very very wobbly. So when I went into the bathroom, the toilet was clean sink was clean, shower not sure if it’s stained, but it looked dirty and then around the floor. I took a toilet paper and wiped along and there was a whole bunch of black nasty stuff that obviously wasn’t clean. I checked mattress for visible bed bugs saw none. The hallways smelled like animal urine too. You could just tell that there was not a lot of care and detail in cleanliness. Our stay there was very short. We just needed a place to sleep because my husband was going to the airport early the next morning we left at around 4 AM. I did not get any sleep. I thought it would be OK since it was a Candlewood Inn and suites. I do not recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Stayed 1 night in Feb 2025

6/10 Okay

Katrice

Travelled with partner
It doesn’t come with any complementary breakfast. Coffee and creamer is usually out. You have to pretty much do the housekeeping job for the housekeeper, always short staff
Stayed 1 night in Mar 2025

6/10 Okay

Linda

Stayed 1 night in Mar 2025

10/10 Excellent

alfonzia

Stayed 1 night in Feb 2025

6/10 Okay

Cadence, Cedarville

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property is average. The staff is amazing. The room we booked for three adults had one king bed and one chair that slightly reclined. We had to go purchase an air mattress from Target because there were no other rooms/roll aways available. The king bed was terrible. It was soft and sagged, the mattress under the protector was disgusting. The heat/air in the livingroom section of the suite did not function at all. The chair in the diningroom section of the suite were in terrible condition and not the proper size for the counter height table. Again, the staff were very pleasant but the hotel itself leaves a lot to be desired.
Stayed 3 nights in Feb 2025

6/10 Okay

Hakim

Stayed 1 night in Feb 2025

8/10 Good

Scott Lionel Jovan

Liked: Cleanliness
Upon arrival, the staff member was courteous, attentive, and accommodating. There was a seamless process to get my room keys and squared away for the evening. If there’s any negatives, it was only that there were dead ladybugs smashed on a few of the walls as well as on the floor. Lastly, it took them a while to replenish the hand lotion in the room as I requested it around 6 AM and it wasn’t rectified when I returned at 11 PM later that day. It is not worthy that while they say breakfast is included it is a very poultry selection and it is mainly for purchase outside of tea and coffee. Luckily there’s a Cracker Barrel not far from the hotel so you can get a satisfactory breakfast there.
Stayed 3 nights in Feb 2025