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Hyatt Place Richmond/Arboretum

3.0 star property

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Photo gallery for Hyatt Place Richmond/Arboretum

Lobby lounge
Premium bedding, pillow-top beds, desk, laptop workspace
Front of property – evening/night
Standard Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
201 Arboretum Place, Richmond, VA, 23236
  • Place, Putt-Putt Fun Center
    ‪2 min drive‬
  • Place, Chesterfield Towne Center
    ‪6 min drive‬
  • Place, Short Pump Town Center
    ‪22 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Studio Suite, Multiple Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Studio Suite, Multiple Beds

8.8 out of 10
Excellent
(74 reviews)
  • 38 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Studio Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Studio Suite, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(80 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Microwave (Specialty)

Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Microwave (Specialty)

7.8 out of 10
Good
(6 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, Multiple Beds, Microwave (Specialty)

Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, Multiple Beds, Microwave (Specialty)

8.2 out of 10
Very good
(10 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Standard Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub | Bathroom

Standard Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

8.8 out of 10
Excellent
(11 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Place Richmond/Arboretum

Suburban hotel with free breakfast and a 24-hour fitness center
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Hyatt Place Richmond/Arboretum offers 127 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Hyatt Place Richmond/Arboretum. During your stay, you'll be close to Johnston-Willis Hospital. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and 2 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 12 minutes by car from Virginia Commonwealth University and 13 minutes from Broad Street
  • Dogs welcome for a fee
Hyatt Place Richmond/Arboretum offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 2 meeting rooms are available. Event space at this hotel measures 744 square feet (69 square meters) and includes conference space. The business-friendly Hyatt Place Richmond/Arboretum also features coffee/tea in a common area, a convenience store, and express check-in. For a fee, parking is available.

This 3-star Richmond hotel is smoke free.

Guests are served free buffet breakfast daily.
The Placery - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 9 per day)

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room sofa bed
  • Mini-fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 744 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Hulu
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 13:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 9 per day
  • Pet fee: USD 100 per accommodation (varies based on length of stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 12 and close October 04.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Property is also known as

Hyatt Place Richmond/Arboretum
Hyatt Place Richmond/Arboretum Hotel
Hyatt Place Richmond/Arboretum Hotel Richmond
Hyatt Place Richmond/Arboretum Richmond
Hyatt Place Richmond / Arboretum Hotel Richmond
Hyatt Richmond
Richmond Hyatt
Hyatt Place Richmond Arboretum
Hyatt Place Richmond/Arboretum Hotel
Hyatt Place Richmond/Arboretum Richmond
Hyatt Place Richmond/Arboretum Hotel Richmond

Hyatt Place Richmond/Arboretum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 444 out of 1004 reviews
Rating 8 - Good. 246 out of 1004 reviews
Rating 6 - Okay. 159 out of 1004 reviews
Rating 4 - Poor. 81 out of 1004 reviews
Rating 2 - Terrible. 74 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Staff & service, room comfort

I expect better from Hyatt.

The hotel staff were all professional and friendly and the room was clean. The hotel requires a $9.00 per day parking fee and the breakfast was less than adequate.
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 1 night in Sep 2025

4/10 Poor

Thomas

Travelled with family
I was disappointed, they added a parking fee as a new policy after I booked which was a surprise plus changed the free breakfast schedule which resulted in guests not receiving the benefit,
Stayed 2 nights in Sep 2025

6/10 Okay

Louie

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , Hyatt always have comfortable beds! Very friendly and attentive staff, I liked that the fitness room was open at night after a long drive! Breakfast is a nice bonus but average . Would stay again
Stayed 1 night in Aug 2025

4/10 Poor

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Tenille

Stayed 1 night in Aug 2025

2/10 Terrible

Nubia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gross and disgusting

Stayed 1 night in Aug 2025

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay, the only thing was wrong was my room didn’t have a microwave and I thought I reserved the room with the microwave.
Stayed 1 night in Aug 2025

10/10 Excellent

Coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

ALFREDO

Stayed 1 night in Aug 2025

8/10 Good

Jazmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2025

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stayed at the Hyatt was great. The room was cleaned and constable. We were able to rest at night with no noise. Breakfast was awesome every morning. The staff was very friendly and helpful. We look forward to stay at this hotel in iur next trip to Richmond.
Stayed 2 nights in Jun 2025

4/10 Poor

Marcia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I excepted more/better being a Hyatt, it seemed run down. We had no shampoo, no body wash. The hotel itself seemed to have seen better days. Disappointed. For the $$$ spent I could have stayed @ the courtyard and enjoyed it much better
Stayed 1 night in Aug 2025

10/10 Excellent

Carmen

Liked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Yehuda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room clean. Bed comfortable. Modern room. Overall comfortable stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Evan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Delisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay! I had a wonderful experience at this hotel. The King Bed room was spacious, spotless, and extremely comfortable. The entire facility was well-kept and exceeded my expectations. A special thank you to the hotel agent who went above and beyond to make my stay memorable. Not only was her service professional and welcoming, but she also helped me find a great nail salon nearby for a pedicure, which I truly appreciated. I highly recommend this hotel and look forward to staying here again!
Stayed 1 night in Aug 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was convenient to highway. Room was good size, comfortable bed, clean. Complimentary breakfast was good, very convenient. My only complaint was when checking in, I was asked if I had a car. I was told it was $9 a night for parking. This was ridiculous. Everyone who stays at this hotel has a car and this added cost was totally unnecessary, just an add on to bill, sneaky way to charge customers extra, unnecessary fee.
Stayed 1 night in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Hye Yeon

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a problem with our room that every now and then, a loud ringing sound came out of the bathroom. It was difficult to sleep and annoying since the only way to stop the ringing sound was to flush the toilet, which became repetitive after multiple times. The specific room was the reason for my dissatisfaction in this review.and there aren't the camera at the parking lot, so my car got hit and run accident.
Stayed 4 nights in Aug 2025

8/10 Good

Katherine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good stay with some issues

We had an easy, quick check in. Overall, the room was nice however we noticed the morning after our stay there were lots of little ants all over the room. My son slept on the pull out sofa and the mattress was kind of uncomfortable. The breakfast was good and had lots of options. The gym equipment was nice, however there were no towels and the water bubbler was empty. We did let the front desk staff know about the ant issue and they were very apologetic and offered us Hyatt points towards a future visit.
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025