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View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Terrace

Executive Room, 1 King Bed, Terrace

Executive Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • Sleeps 2

Privilege Double Room with Terrace

  • Sleeps 2

View all photos for Classic Room, 1 Double Bed with Sofa bed (1 personne)

Classic Room, 1 Double Bed with Sofa bed (1 personne)

Classic Room, 1 Double Bed with Sofa bed (1 personne)

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed (2 personnes)

Superior Room, 1 Double Bed with Sofa bed (2 personnes)

Superior Room, 1 Double Bed with Sofa bed (2 personnes)

8.0 out of 10
Very good
(7 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room-1 Double Bed and 1 Sofa Bed for 2 People

Premium bedding, in-room safe, soundproofing, iron/ironing board

Superior Room-1 Double Bed and 1 Sofa Bed for 2 People

  • Sleeps 3

Classic Room-1 Double Bed and 1 Single Sofa Bed

  • Sleeps 2

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View from room
Hilton Garden Inn Bordeaux Centre
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
The price is €95
includes taxes & fees
23 Nov - 24 Nov
Hilton Garden Inn Bordeaux Centre

About this property

Novotel Bordeaux Centre Gare Saint Jean

Boardwalk/promenade hotel with a 24-hour front desk and a coffee shop
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
Novotel Bordeaux Centre Gare Saint Jean offers 99 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Novotel Bordeaux Centre Gare Saint Jean, you're just a quick walk from L'Eglise Sainte-Croix. Enjoy features like free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 15-minute walk of St. Michael Basilica and Place de la Victoire
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at Novotel Bordeaux Centre Gare Saint Jean. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bordeaux hotel is smoke free.

The hotel hosts a free manager's reception daily.
La Gare des Sens - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 966 metres
  • Area shuttle (surcharge)
  • Parking on site (EUR 16.50 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • La Gare des Sens

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 8 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.74 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Self parking fee: EUR 16.5 per day
  • Pet fee: EUR 8 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Bordeaux Gare Saint-Jean
Mercure Hotel Bordeaux Gare Saint-Jean
Mercure Bordeaux Gare Saint Jean Hotel Bordeaux
Hotel Mercure Bordeaux Centre Gare Saint Jean
Hotel Mercure Gare Saint Jean
Mercure Bordeaux Centre Gare Saint Jean
Mercure Gare Saint Jean
Novotel Bordeaux Centre Gare Saint Jean Hotel
Hotel Mercure Bordeaux Centre Gare Saint Jean
Novotel Bordeaux Centre Gare Saint Jean Bordeaux
Novotel Bordeaux Centre Gare Saint Jean Hotel Bordeaux

Novotel Bordeaux Centre Gare Saint Jean Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 184 reviews
Rating 8 - Good. 48 out of 184 reviews
Rating 6 - Okay. 27 out of 184 reviews
Rating 4 - Poor. 10 out of 184 reviews
Rating 2 - Terrible. 5 out of 184 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ninette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check in was really helpful, friendly staff and good breakfast. Ideal location for the station
Stayed 1 night in Aug 2025

10/10 Excellent

Craig

Stayed 1 night in Jun 2025

6/10 Okay

Innes

Liked: Cleanliness
Disliked: Amenities
I booked this thinking it was a better option than the Radisson in Bordeaux. I regret not choosing the other hotel. The room was fine, the staff were fine but the overall experience was less than fine. Issues with the room, issues with being charged for drinks that weren’t mine, no ability to buy water (bar closed and no free bottle left in my room on any of the days). I booked this with a discount code but it was still overly expensive for the experience. Better value hotels out there I think. I had fond memories of Novotel travelling to France with my family in the early 90’s. - I probably wouldn’t book again with this chain.
Stayed 4 nights in Jun 2025

8/10 Good

Sheila

Liked: Staff & service
Stayed 4 nights in Jun 2025

6/10 Okay

Marcelo, sunny isles

Travelled with family
Liked: Cleanliness, property conditions & facilities
The plus is to be close to the train station and an overground light train station that connects to an all main areas of Bordeaux.
Stayed 1 night in May 2025

10/10 Excellent

Marianelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was amazing
Stayed 1 night in May 2025

10/10 Excellent

Colin

Liked: Amenities
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien situé

Personnel très gentil. Proche de la gare. Tramway juste en avant de l hôtel. Pas trop loin du centre à pied.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception and in the restaurant are excellent - very kind, helpful and attentive.
Stayed 1 night in Apr 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

osvaldo

Stayed 3 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
No review
Stayed 4 nights in Oct 2024

8/10 Good

natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to a train station and downtown.
Stayed 1 night in Jul 2024

6/10 Okay

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Henricus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, complete amenities and modern
Stayed 1 night in Sep 2024

10/10 Excellent

Sunnil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Satisfied

Lovely attitude of all staff. Check in was effortless. I asked for a late checkout and J was accommodated. Good selection of food and beverages at breakfast. The was no restriction to the amount of food available. Room was very comfortable. We we offered a free upgrade with free mini bar. We had a peaceful night sleep
Stayed 1 night in Aug 2024

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A decent budget hotel which suited us as close to the station. 30 minute walk to get to the central area but not a problem if reasonably fit. Quiet and safe location with no traffic noise of any consequence.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the City

One night stay on a motorcycling trip. Convenient, safe parking, air conditioned. Tram outside to take you into the centre of town.
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room with staff very accommodating.
Stayed 1 night in Jul 2024

8/10 Good

Valerie

Travelled with family
Liked: Amenities
A nice standard hotel close to Bordeaux centre. Staff are v friendly and rooms clean enough. Basic amenities and clean rooms. Air conditioning didn’t work super well in our room. Breakfast was ok standard. Coffee could have been better.
Stayed 2 nights in Jul 2024

6/10 Okay

Pierre

Liked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, close to train station
Stayed 1 night in Jul 2024

4/10 Poor

Madeleine

Travelled with group
Disliked: Cleanliness, property conditions & facilities

Very disappointing for a 4* hotel

Upon seeing the room I was very surprised that this was a 4* hotel. We had booked a room with a king size bed and a sofa bed. Despite confirming that the sofa bed had been made up with clean linen when we checked in, it had not - instead it smelt unaired and obviously slept in. Additionally the waste bin in the room was so dirty they had to take it away when we showed it to staff (but they did not provide a replacement). The kindest way to describe the decor/fixings is ‘tired’, the room also smelt damp and of stale cigarettes - as did any clothes left in the wardrobe. We also had to get the key card recoded several times as we would return to the room to find it didn’t work. We went out for dinner one evening and returned about 11.45pm to find the hotel closed and locked. Then spent 10 minutes ringing the buzzer, before having to phone them to request they let us in. However, I can confirm the buffet breakfast was very good.
Stayed 3 nights in Jun 2024

8/10 Good

Frédéric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: parking available, not far from the center (3 tram stops). Cons: limited dining options (on reservation during the week, none on weekend, not room service), the staff at the reception (a trainee) was also in charge of the bar, and was overwhelmed.
Stayed 2 nights in Jun 2024

4/10 Poor

Giancarlo

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024