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Tru by Hilton Ashland

2.5 star property

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Photo gallery for Tru by Hilton Ashland

Welcome to our lobby, featuring a spacious reception area with a wooden counter, coffee dispensers, and a selection of snacks.
Relax in a spacious room with a large window offering a view of the surrounding green landscape. The room features a sofa, two chairs, a small table, and a desk with two computer monitors.
Welcome to tru by Hilton, featuring a sleek, contemporary design with a clean facade and inviting entrance.
Relax in this stylish room with two single beds, a flat-screen TV, and a desk for work or relaxation.
Welcome to our lobby, featuring a reception desk, comfortable seating area, and dining space.

Popular amenities

  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
101 North Carter Road, Ashland, VA, 23005
  • Randolph-Macon College
    ‪16 min walk‬
  • Henrico Sports & Events Center
    ‪8 min drive‬
  • Kings Dominion
    ‪8 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(102 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.0 out of 10
Wonderful
(107 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(10 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
  • Parking included
  • Free WiFi
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4.1 out of 5, Very good, (1012)
The price is €110
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includes taxes & fees
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About this property

Tru by Hilton Ashland

Suburban hotel with free breakfast and a fitness center
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Tru by Hilton Ashland offers 97 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they enjoy the free breakfast at Tru by Hilton Ashland. During your stay, you'll be within walking distance of Randolph-Macon College. Free WiFi in public areas, free self parking, and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a business center, an elevator, and coffee/tea in a common area
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from Randolph-Macon College and a few minutes from Ashland/Hanover Visitor's Center
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. The business-friendly Tru by Hilton Ashland also features a fitness center, coffee/tea in a common area, and an elevator. Self parking is free.

This Ashland hotel is smoke free.

Guests are served free buffet breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Ashland Hotel
Tru by Hilton Ashland Ashland
Tru by Hilton Ashland Hotel Ashland

Tru by Hilton Ashland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1176 out of 1806 reviews
Rating 8 - Good. 332 out of 1806 reviews
Rating 6 - Okay. 162 out of 1806 reviews
Rating 4 - Poor. 64 out of 1806 reviews
Rating 2 - Terrible. 72 out of 1806 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gay

Liked: Amenities
The staff was very friendly and helpful. The property is clean and nice looking
Stayed 1 night in May 2025

10/10 Excellent

Samantha J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

KATHERINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how stylish it is. Very clean. Nice tv. Nice shower and products and bed was comfy and linens soft
Stayed 1 night in May 2025

10/10 Excellent

Marni

Stayed 1 night in Apr 2025

10/10 Excellent

LISA-MARIE

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Clean spacious room.
Stayed 1 night in May 2025

4/10 Poor

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Not the hotel for us.

This stay was not the best first they didn’t have the two bed room we booked (this will factor in later). We were offered either a king room or two king rooms. We took the one room as we are a couple and can share a bed. The mattress was super hard and the pillows were half flat before you even used them. After the first night we asked for some additional pillows and were told they might not have them. When they did find extra they gave us grief for wanting two extra ones, one for each of us. This is normally one reason we book a room with two beds as it gives us more pillows and we don’t have to share blankets. Overall we did not enjoy our stay as the hard bed made it tough to sleep.
Stayed 3 nights in Apr 2025

8/10 Good

Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Check-in went smoothly. I was surprised that the shower was dirty. Hair and scum in the edges and crevices. Bed comfortable. No one was at the desk when we checked out and after waiting for some time, we just left. Did a follow up call twenty minutes later to let them know we checked out. Someone answered and put me on hold for a while.
Stayed 1 night in May 2025

10/10 Excellent

Diana

Complaint we have is the pillows. When u lay on them your head his the bed.
Stayed 1 night in May 2025

6/10 Okay

Dawn

Travelled with family

Tru not up to par

I have stayed in Tru hotels before and absolutely loved them! This particular one was not up to their usual standards. We were just passing thru the area for the night so we just needed a place to sleep and i was excited to find them. Our room was not the cleanest! It didn't look like the table between the beds had been cleaned in over a week with the amount of dust on it including crumbs. The main floor was clean but you could see that they dont pay attention to the edges of the floor or corners which is where we noticed it first in the bathroom. Shower had rust black grime stuff built up, ceiling fan had so much dust balls on it, toilet was very loose from the floor, beds were uncomfortable and AC was extremely loud. All of this may of just been the room we unfortunately got but it was disappointing to get. Lady at the counter was not the friendliest so I didn't bother going to tell her. We left super early so breakfast wasn't open yet but they usually have a good one. We liked that it was right off the highway and close to gas & restaurants.
Stayed 1 night in Apr 2025

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Friendly service, clean and smelling good throughout the hotel, quiet but comfy atmosphere. Loved everything about it!
Stayed 1 night in May 2025

10/10 Excellent

Tyler

Stayed 1 night in Apr 2025

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
no Coffee pot in room~
Stayed 1 night in May 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Melissa

Stayed 3 nights in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Overnight Stop

Very nice hotel for a quick over night stop. Clean, comfortable and close to the interstate. They even have a nice little gym.
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was new and clean and had a walk in shower.
Stayed 1 night in Apr 2025

8/10 Good

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Basic rooms but clean
Stayed 1 night in Apr 2025

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning in my room. It was broken, and the fan was super loud. It was 90 degrees for the few days I was there. Also, the breakfast choices were bad, everything was out of order.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really helps a tired traveler when the staff is friendly- and everyone I met was. The lady at the desk was happy and welcoming, the ladies responsible for the breakfast area were efficient and sincere in their efforts to keep everything clean and stocked. I enjoyed my stay.
Stayed 2 nights in Apr 2025

8/10 Good

Leigh Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and people

I have stayed here for the last four years maybe 3 times a year and no matter who is working or what time I check I’m always met with a smile. And travelling with dogs they make every accommodation for my dogs. If you stay in Ashland stay here.
Stayed 2 nights in Apr 2025

6/10 Okay

Christa

Liked: Cleanliness
It was fine for the price. Did online check in, arrived at 9:45 pm and out by 7:30. The toilet handle was broken, and the ac was a little noisy. Blackout shades were good.
Stayed 1 night in Apr 2025

10/10 Excellent

Cantius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We don’t like to give negative reviews, but there was no one at the check-in desk when we arrived around 8:30 PM. She finally came after a few minutes. When the guest before us had to leave to get his ID, the staff person did not offer to go ahead and check us in. After she checked in the other guests, she offered them bottles of water. She did not off us bottles of water. She also charged our holding deposit twice, saying it had not gone through the first time, but it had. We pointed it out to get the 2nd charge cancelled. The room was very nice, but the highway traffic sound was very noticeable in our room on the 5th floor. The breakfast offerings were plentiful, but the eggs were fake and rubbery. My husband liked the coffee, but neither of us liked the eggs.
Stayed 1 night in Apr 2025