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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
Room, 1 King Bed with Sofa bed, Non Smoking
Reception
American cuisine
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Room service

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪16 min walk‬
  • Place, Tim Hortons Iceplex
    ‪1 min drive‬
  • Place, Marketplace Mall
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Shower)

  • Sleeps 4
  • 2 Queen Beds

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Guest Room With 2 Double Beds-Non-Smoking

  • Sleeps 4

1 King Bed With Sofabed-Tub-Nonsmoking

  • Sleeps 4

One-Bedroom Junior King Suite

  • Sleeps 6

1 King Bed With Sofabed-Shower

  • Sleeps 5

Room With 2 Queen Beds And Roll-in Shower-Mobility And Hearing Accessible Non-Smoking

  • Sleeps 4

2 Queen Beds-Tub

  • Sleeps 4

Similar properties

Exterior
Courtyard by Marriott Rochester Brighton
  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 850 reviews
The price is €101
includes taxes & fees
28 Dec - 29 Dec
Courtyard by Marriott Rochester Brighton

About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, conference space, and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free shopping center and local-area shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

Reviews

DoubleTree by Hilton Rochester Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 460 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 134 out of 1002 reviews
Rating 4 - Poor. 94 out of 1002 reviews
Rating 2 - Terrible. 93 out of 1002 reviews

Reviews

6/10 Okay

Junwen

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Josh

Stayed 4 nights in Aug 2025

6/10 Okay

Shyair

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Honest review

They are doing construction so alit if stuff is visually unappealing. There was plates with food and furniture in the hallway. Only two towels in room. My hotel room door was already open upon arrival. Pool door was locked and staff was confused on why. Ice vending machine/ microwave area smelt horrible due to a halt eating plate being stored under microwave station. Other then this room nice cookies delicious
Stayed 1 night in Sep 2025

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, staff & service
This used to be the nicest place to stay in West Henrietta. Now it’s a bit rundown. One elevator has been out of order for over a year. The hallway carpets are DISGUSTING and need a good cleaning. The room I was originally given was unlocked - as in door open - so I thought there was a mix up. I was told that the cleaning staff sometimes leave the doors open. I still wanted another room. I had no idea if someone else had been in there or if there was any damage etc. but I was not going to stay in that room. They accommodated me. Unfortunately there’s not a great deal to choose from in the area.
Stayed 1 night in Aug 2025

8/10 Good

Manik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Marvali, Albany

Liked: Staff & service, amenities
They charge premium rate and never mentioned that they were under construction. Elevator was very far from the check in area, elevator was dirty and not reliable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great!
Stayed 2 nights in Aug 2025

6/10 Okay

Bradley

Travelled with group
Liked: Cleanliness, staff & service
There was a problem with the booking they initially gave me the wrong room and then the second room they gave us they didn’t but into the system so someone else was almost but up in the second room we got. Staff was great but the hotel is in some need of repairs as only on elevator was working.
Stayed 2 nights in Aug 2025

4/10 Poor

Simon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not very nice at all

The hotel is in the middle of a refurb, but for now it is awful top-to-bottom. Booking was a pain, making a change was difficult, the staff weren't engaged or interested. I really wouldn't stay here until the refurb is complete and there is a complete overhaul of the staff (with the exception of the nice lady that worked the bar, she was nice)
Stayed 6 nights in Aug 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great stay. In town for just one night after a long drive. The hotel was clean, comfortable, and in a convenient location.
Stayed 1 night in Aug 2025

6/10 Okay

Alecka

Stayed 1 night in Aug 2025

4/10 Poor

Darin, Elmira

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty from construction. Only 1 working elevator. Worst of all. Cookies were not ready at check in. Overall, this hotel is a mess.
Stayed 2 nights in Aug 2025

8/10 Good

Oluwaseun

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Aug 2025

4/10 Poor

JAY, Concord

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is going through a remodel. The room assigned to us did not have hot water and the door was not aligned to the frame. After letting the front desk know we were moved to a room with hot water but the door is still off a bit. It will take a lot to work out the problems unless the guest are the ones helping to create the punch list.
Stayed 1 night in Aug 2025

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort

Gross and should only be a last resort

The photos are pretty deceptive, this place is an outdated dump. My room was dirty, hair & pubes in the bed & bathroom areas, filthy bathtub… and I wouldn’t feel safe staying here as a woman, because a huge portion if not all the rooms have a “balcony” sliding door that unlocks with a simple sliding lock that barely locks. There also happened to be a ton of construction in the weird humid atrium where the pool & bar are. I don’t know who’d want to spend time down there even if there weren’t construction going on
Stayed 1 night in Aug 2025

10/10 Excellent

Gaetano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Enzo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

SUNIL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An overall great property! The staff however are not the friendliest, but I definitely will return.
Stayed 1 night in Aug 2025

10/10 Excellent

Wascar

Travelled with family
Liked: Cleanliness, staff & service
The property is in a central location of the area numerous shopping and dining areas
Stayed 2 nights in Aug 2025

4/10 Poor

Talia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property itself was under construction, one elevator wasn’t working which only left one working elevator, so you had to wait a long time for the elevator…. Which when it did arrive was dirty because of the construction. At 2;30am the ceiling in our room started leaking badly and within minutes the room was flooding.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot Mess

Was not informed that the hotel was under construction until checking in. For the amount we paid for the stay we should have had a fully functioning hotel. Upon arrival there were huge loud industrial fans going, no elevators both were broken, and no functioning bathrooms in the lobby. We were told the elevator is broken and we would have to carry our suitcases up the stairs to get to our room. The next day we were woken up VERY early by construction happening in all the rooms under us. Using hammers, jackhammers, and shaking the walls. Every night there were groups of people outside blocking off parts of the parking lot so people couldn’t park there having parties until 12-1am very loud and clearly drunk. The parking was very limited at the doors where you would enter to use the stairs to get to your room and they were blocking off the whole parking lot. When we were using the pool in the morning we went to the desk asking for towels as they were never replaced only a full basket of dirty towels, we swam for an hour and no one ever came with towels so we had to walk back to our rooms in our bathing suits dripping wet. Upon coming back to the room we found the cleaners had come in which was appreciated accept we had 3 people in our room and they were only giving us 2 shower towels which was extremely frustrating and also found that all of our stuff was packed up so they were touching more than they should have. Beds are very small!! Will not be returning.
Stayed 4 nights in Aug 2025

2/10 Terrible

Sau S

We went to Double Tree. It was under renovation, we were sent to another hotel at night that was 25 minutes away
Stayed 2 nights in Aug 2025