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"Very spacious suite with everything you will need. It would have been a 5 star review if only the staff were more welcoming and helpful. " More

By a verified traveller on Mon 24 Sep 2018

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Large Apartment (Families & Couples)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 1 Queen Bed with Sofa bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, City View (Families & Couples)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Penthouse (Families & Couples)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Description

Urban Residences's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Lijnbaan. Features include free WiFi in public areas, plus laundry facilities and self-parking (surcharge). Built in 2012, this upmarket aparthotel has 78 apartments over 19 floors. Each apartment offers free WiFi and a kitchen.

  • Each apartment offers a kitchen, a sitting area and an LCD TV
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Erasmus Bridge and 8 minutes from Ahoy Rotterdam

Urban Residences ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Urban Residences

Everyone (10) Couples (3)
4 out of 5

Posted by on 3 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Urban Residences team

Thank you for reviewing you stay! We hope to welcome you again in the future. Kind regards, Urban Residences team

4 out of 5
Very spacious suite with everything you will need. It would have been a 5 star review if only the staff were more welcoming and helpful.

Posted by , from United Kingdom on 24 Sep 2018

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Comment from Hotel Management

26 Sep 2018 by Urban Residences Team

Dear A, Thank you very much for your review. I am sorry to hear about the check-in, we always want our guests to feel welcome when they visit us. We hope you give us another chance and make it a 5-star experience for you! Kind regards, Urban Residences Team

5 out of 5

Excellent location

Amazing views. Corner apartment was phenomenal. Very helpful staff. Room was spacious

Posted by on 30 Apr 2018

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Comment from Hotel Management

8 May 2018 by Urban Team

I can’t thank you enough for your kind review of your stay at Urban Residences!

3 out of 5
Studio très spacieux et bien équipé cependant nuit affreuse avec des moustiques très présent et un manque considérable d'air

Posted by on 6 Aug 2024

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Comment from Hotel Management

16 Aug 2024 by Daphne - Marketing

Thank you for your feedback! We're glad to hear that you found the studio spacious and well-equipped kitchen. However, we're sorry to learn that your night was disturbed by mosquitoes, which affected your comfort.We appreciate your comments and will certainly take these issues into consideration to improve the experience for future guests. We hope you'll give us another chance in the future!Kind regards,

2 out of 5

Posted by on 20 May 2024

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Comment from Hotel Management

11 Jul 2024 by Daphne - Marketing

Dear Rolf,We appreciate your feedback! Could you please give us more details into why you given us only 2 stars! Warm greetings,

1 out of 5

Posted by on 3 Jan 2024

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4 out of 5
Die Sauberkeit lässt zu wünschen übrig. Sehr eingeschränkter TV-Dienst (kein deutschsprachiger Sender). Aussicht im 13. Stock super schon mit Balkon,

Posted by on 22 Apr 2023

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3 out of 5
Das Hotel ist sehr speziell. Für die Zimmer muss man ein Depot hinterlassen, jenachdem was für ein Zimmer man gebucht hat sind es 300, 500 oder 1000 Euro. Apartment ist nicht so sauber wie man sich das wünscht (dreckige Sofas, Haare auf dem Bett wie auch im Badezimmer). Die Lage ist sehr Zentral würde dieses Hotel jedoch nicht nochmals buchen.

Posted by on 15 Oct 2022

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4 out of 5
Es ist sehr zentral Lage, alles was man braucht ist in der Nähe und gut zu Fuss erreichbar.

Posted by on 20 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Urban Residences Team

Thank you for reviewing you stay! We hope to welcome you again in the future. Kind regards, Urban Residences team

5 out of 5
Perfekter Ort um die Stadt zu erkunden - Shopping, Rwstaurants & Bars vor der Haustüre

Posted by on 13 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Urban Residences Team

Thank you for your kind review!

Property Features

As a guest of Urban Residences, you'll find multilingual staff, laundry facilities, and express check-out. WiFi is free in public spaces. Urban Residences also features a front desk safe and a lift. For a fee, parking is available. This 4-star Rotterdam aparthotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 19 levels
  • Built in 2012
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Rotterdam Blaak Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Urban Residences offers 78 accommodations with laptop-compatible safes and espresso makers. This accommodation offers separate sitting areas. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a limited basis and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Sitting area
  • LCD television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Stovetop
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Cots (surcharge)
  • Housekeeping (limited)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout curtains
  • Heating
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 9:00 AM - 9:00 PM. If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Each guest, including children, must present valid government-issued ID at check-in.

This property accepts families and couples only for apartment bookings.

The front desk at this property is open daily from 9:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and debit cards; cash is not accepted

Host has indicated that there is a carbon monoxide detector on the property

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests may request two single beds instead of one double bed. Additional fees apply.

If unable to provide a valid credit card at check-in, the general deposit is required in cash for penthouse bookings. A cash deposit of EUR 150 applies for studio bookings, and EUR 300 applies for apartment bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 9:00 PM
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 1000 per accommodation, per stay
  • Breakage deposit: EUR 1000 per stay
  • An effective city/local tax rate of 6.50 per cent will be charged

We've listed all charges provided to us by the property.

The listed deposit applies to Penthouse bookings. The deposit is EUR 500 per stay for Apartments and EUR 300 per stay for Studios.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 27.50 per night (in/out privileges)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Urban Residences
  • Urban Residences Apartment
  • Urban Residences Apartment Rotterdam
  • Urban Residences Rotterdam
  • Urban Residences Rotterdam
  • Urban Residences Aparthotel
  • Urban Residences Aparthotel Rotterdam

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Urban Residences.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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