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Am Neutor Hotel Salzburg Zentrum

4.0 star property

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Photo gallery for Am Neutor Hotel Salzburg Zentrum

Exterior
Cleanliness standards
Comfort Double Room | Bathroom
Buffet
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Neutorstrasse 8, Salzburg, Salzburg, 5020
  • Place, Getreidegasse
    ‪5 min walk‬
  • Place, Mozart's Birthplace
    ‪6 min walk‬
  • Place, Salzburg Christmas Market
    ‪8 min walk‬
  • Airport, Salzburg (SZG-W.A. Mozart)
    ‪7 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | View from room

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

In-room safe, individually decorated, individually furnished, desk

Superior Room

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double Room

In-room safe, individually decorated, individually furnished, desk

Comfort Double Room

7.8 out of 10
Good
(18 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Am Neutor Hotel Salzburg Zentrum

Hotel with free casino shuttle, 10-minute walk to Salzburg Christmas Market
A bar/lounge, a snack bar/deli, and a coffee shop/cafe are available at this smoke-free hotel. Free WiFi in public areas and a free casino shuttle are also provided. Other amenities include self parking, coffee/tea in a common area, and a meeting room.
Am Neutor Hotel Salzburg Zentrum offers 44 accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. 80-cm flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Am Neutor Hotel Salzburg Zentrum, you're just a quick walk from Salzburg Christmas Market. Enjoy features like free WiFi in public areas and a free casino shuttle, plus a bar.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of Salzburg Christmas Market and Mirabell Palace
  • Free casino shuttle service
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Am Neutor Hotel Salzburg Zentrum. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Salzburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:00 AM.
Bar am Neutor - Onsite lobby lounge.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free casino shuttle
  • Ski shuttle nearby
  • Parking on site (EUR 19 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar am Neutor

Things to do

  • Art gallery
  • Designer stores
  • Piano
  • Shopping centre

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Self parking fee: EUR 19.00 per day
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 50101-000082-2020
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Am Neutor Hotel Salzburg Zentrum
Am Neutor Hotel Zentrum
Am Neutor Salzburg Zentrum
Am Neutor Zentrum
Hotel Neutor
Hotel Neutor Salzburg
Neutor Hotel Salzburg
Neutor Salzburg
Am Neutor Salzburg Zentrum
Am Neutor Hotel Salzburg Zentrum Hotel
Am Neutor Hotel Salzburg Zentrum Salzburg
Am Neutor Hotel Salzburg Zentrum Hotel Salzburg

Am Neutor Hotel Salzburg Zentrum Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 143 out of 730 reviews
Rating 8 - Good. 281 out of 730 reviews
Rating 6 - Okay. 174 out of 730 reviews
Rating 4 - Poor. 92 out of 730 reviews
Rating 2 - Terrible. 40 out of 730 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

carmelita

Travelled with family, Travelled with group
the room needs cleaning more . no regular cleaning done and supplies toilet paper towels not supplied regularly . the hotel location is excellent to the places planned to visit . the front reception male staff (indian ) was not helpful at all . he forgot to reserve our taxi when we left . we waited for one hour the taxi did not show up . called uber immediately to take us to the airport .
Stayed 4 nights in Sep 2025

8/10 Good

Emma, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Amit

3 night stay

While the staff was friendly and helpful, there are a number of issues to be highlighted: the phone in the room was not working - so had to go to the reception for every request. The toilet was of a design I had never seen in my life. Worst, there was no coffee machine in the room. So when we grabbed a coffee from the kitchen, we charged 2.70 Euros each, which was reversed after we argued about it. Which hotel nowadays does not have a coffee machine in the room??
Stayed 3 nights in Sep 2025

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities good, staff friendly and helpful and room kept clean.
Stayed 2 nights in Sep 2025

4/10 Poor

Layne

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The hotel is located in a walkable area and was overall clean. However, the staff were not friendly or helpful, the room does not have any air system aside from a noisy stand up fan in the corner, and the walls are paper thin. The rooms are also very outdated and the beds are old and uncomfortable. If you stay here, don't expect to be able to ask for anything extra such as a pillow, as they will tell you no. Would recommend spending your money elsewhere as this hotel is not even cheap.
Stayed 2 nights in Sep 2025

6/10 Okay

Edna

Travelled with group
Liked: Room comfort
The trip was good. Hotel near the city Center. Friendly staff. Room was spacious.
Stayed 3 nights in Aug 2025

8/10 Good

Ugur

Stayed 2 nights in Aug 2025

6/10 Okay

Walter, Bainsville

Travelled with partner
Hotel was ok, no AC very warm in the room. Opening the windows on street side was loud and bright lights made it hard to sleep. Was offered breakfast - thought it was included untill check out. My own fault for not asking. Overall, ok.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Check-in wasn't great. We were visiting from outside the country. The guy at the reception during check-in seemed rude and absolutely not helpful. The lady at the checkout seemed good and charming. Parking is very limited, only 8 spaces for the whole hotel. Breakfast was okay but few more options would have been great. Also they doesn't seem to have a ramp for easy transfer of suitcases to/from the car. Rooms seemed cramped but not sure if that's the norm in Salzburg
Stayed 3 nights in Jul 2025

8/10 Good

Lloyd

Liked: Cleanliness, room comfort
Clean and tidy rooms but are a Little old fashioned. Beds was comfortable but a little springy. Staff are Friendly and welcoming. Good location and close to the old town
Stayed 2 nights in Jul 2025

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One of the primary reasons we chose this accommodation was the listing’s indication that a laundry facility was available on-site. However, upon arrival, we were informed by the front desk that no such facility exists, and the nearest coin laundry is two bus stops away. This was both inconvenient and frustrating, as access to laundry was an important factor in our booking decision. In addition, we were not made aware of the extensive construction taking place around the property. The noise from the work, which began as early as 7:00 a.m., significantly impacted our ability to rest during our stay. We also encountered maintenance issues within the room itself. The showerhead attachment in the bathroom was broken, and the sink appeared to be clogged, taking a long time to drain properly. I believe these matters should have been clearly communicated in the listing. When we raised the laundry issue with the receptionist, we were told that the property’s own website does not list such a facility—suggesting a discrepancy between the Expedia listing and the property’s actual amenities. I hope that steps can be taken to ensure that the information presented to potential guests is accurate and up-to-date. Accurate listings are essential in helping travelers make informed choices.
Stayed 3 nights in Jul 2025

4/10 Poor

Will

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is more hostel than hotel. There are few to no amenities: no fridge, no laundry services, no ice machines, and we couldnt get an extra fan when we asked. Cleaning services were poor. They left the sheet and floor uncleaned. The place itself is more gloss than content. The day staff were nice enough, but the night "manager" was as lazy as he was useless (think: Basil Fawlty without the humour). When asked we got either incorrect or inaccurate information The breakfast (food, price, and staff) were quite good. Its basically Fawlty Towers without the irony or comedic talent.
Stayed 5 nights in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

XINYAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good service and good location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lajos, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel they provided unlimited bus pass for every bus in the city free of charge.
Stayed 4 nights in May 2025

10/10 Excellent

Camilo, Plantation

Stayed 3 nights in May 2025

6/10 Okay

Suzanne

Travelled with group
Liked: Cleanliness, amenities
Great location as on a number of bus routes in and out of the city and one directly to the airport. The foyer was refurbished and looked nice, but the rest of the hotel was a little tired. But it did the job and was not an unpleasant space to be in. I would stay again.
Stayed 3 nights in May 2025

8/10 Good

Lauren

Stayed 2 nights in Dec 2024

8/10 Good

Laura

Great location. Staff was very helpful. Large room, especially for Europe.
Stayed 1 night in Dec 2024

4/10 Poor

katy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be better cleaned
Stayed 1 night in Dec 2024

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
good just no reception one day which shouldnt happen
Stayed 3 nights in Oct 2024

6/10 Okay

MARIA

Travelled with partner
Liked: Cleanliness, staff & service
Room was spacious but the bathroom need updating. They still use old style shower curtains.
Stayed 2 nights in Oct 2024

8/10 Good

George

Liked: Cleanliness
Stayed 5 nights in Sep 2024

6/10 Okay

Arthur

Stayed 1 night in Sep 2024

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Sep 2024