MUR Hotel Neptuno Gran Canaria - Adults Only

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Where to?

Dates

August 2025

September 2025

2 restaurants, lunch served, international cuisine

Overview
Rooms
Location
Policies

Popular amenities

Bar
All-inclusive
Room service
Gym
Parking included

Explore the area

Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

Yumbo Shopping Center
‪1 min walk‬
English Beach
‪13 min walk‬
Maspalomas Dunes
‪3 min drive‬
Las Palmas (LPA-Gran Canaria)
‪24 min drive‬

Room options

Double Room Single Use, Balcony

Very good

23 sq m
Resort view
Sleeps 1
1 Twin Bed

Double Room Single Use, Balcony, Pool View

Exceptional

Sleeps 1
2 Twin Beds

Standard Double or Twin Room, Balcony, Pool View

Very good

Sleeps 2
2 Twin Beds OR 1 Double Bed

Standard Double or Twin Room, Balcony

Good

23 sq m
Resort view
Sleeps 2
2 Twin Beds OR 1 Double Bed

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Pool
Hot tub
Free WiFi
Restaurant

for 1 room

includes taxes & fees

18 Aug - 19 Aug

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

Adults-only hotel with 2 restaurants and a 24-hour fitness center

Along with 2 restaurants, this hotel has an outdoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and hair dryers. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at MUR Hotel Neptuno Gran Canaria - Adults Only. During your stay, you're just a quick walk from Yumbo Shopping Center. Free WiFi in public areas, free self parking, and 2 restaurants are available.

Free WiFi
Free self parking
Drinking and dining options include 2 restaurants, a poolside bar, and a bar/lounge
Take a swim in the outdoor pool
Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Steps from Yumbo Shopping Center and a 3-minute drive from Maspalomas Dunes
Airport shuttle service available for a fee

Some rates at MUR Hotel Neptuno Gran Canaria - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

MUR Hotel Neptuno Gran Canaria - Adults Only offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A library, a terrace, and an arcade/game room are also featured at the eco-certified MUR Hotel Neptuno Gran Canaria - Adults Only. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star San Bartolomé de Tirajana hotel.

Restaurante - Onsite buffet restaurant.

La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.

Sotavento - Onsite piano bar. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Return airport shuttle (surcharge)
Free self parking on site
Limited on-site parking

Food and drink

2 restaurants
A bar/lounge
A poolside bar
Snack bar/deli

Restaurants on site

La Sirena
Restaurante
Sotavento

Things to do

24-hour gym
Arcade/game room
Library
Outdoor pool
Sauna
Shopping
Steam room

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Meeting room

Outdoors

Garden
Terrace

Spa

Aromatherapy
Ayurvedic treatments
Facials
Manicures/pedicures
Massage
Treatment room

Accessibility

Lift

1 building
5 floors
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Local artist showcase
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bidet
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Minibar

Air conditioning
Desk
Iron/ironing board on request
Laptop-compatible safe
Safe
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Pool access available from 10 AM to 6 PM.
This is an adults-only property and children 18 years old and younger aren't allowed.

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana

Neptuno Gran Canaria

Neptuno Gran Canaria San Bartolome de Tirajana

Neptuno Hotel Gran Canaria

Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana

Hotel Neptuno Gran Canaria Adults

Neptuno Gran Canaria Adults San Bartolome de Tirajana

Neptuno Gran Canaria Adults

Mur Neptuno Gran Canaria

MUR Hotel Neptuno Gran Canaria Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

Darren

16 Apr 2025

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea

Stayed 9 nights in Apr 2025

10/10 Excellent

Richard

13 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.

Stayed 6 nights in Apr 2025

10/10 Excellent

Richard

2 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Neptuno, Gran Canaria

I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.

Stayed 5 nights in Mar 2025

8/10 Good

Alan

27 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Wonderful staff and nice location for exploring the town.

Stayed 7 nights in Mar 2025

6/10 Okay

colin

23 Mar 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Jan 2025

10/10 Excellent

Roger

2 Mar 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

27 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.

Stayed 6 nights in Feb 2025

8/10 Good

Roy

26 Feb 2025

Liked: Cleanliness, staff & service, room comfort

Hit and miss.

The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.

Stayed 2 nights in Oct 2024

8/10 Good

Stephen

25 Feb 2025

Liked: Cleanliness, staff & service, room comfort

Excellent Service

Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4* rating is pushing it.

Stayed 6 nights in Feb 2025

10/10 Excellent

Callum

Travelled with partner

3 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.

Stayed 3 nights in Jan 2025

4/10 Poor

Neil Thomas

Travelled with partner

12 Jan 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The hotel is dated, needs revamping. Room was ok, west side room overlooking a garden. Shower terrible, no control of temperature, freezing cold to dangerously hot within a heartbeat. Shower hose split, front door lock failed, pool area small, entertainment poor. The hotel is right behind a huge tourist centre called Yumbo, shops, restaurants and bars, which was nice, some great food here. The beach area is about 15 to 20 minutes away. I would not consider staying here again.

Stayed 10 nights in Dec 2024

10/10 Excellent

ian michael

17 Oct 2024

Stayed 11 nights in Sep 2024

10/10 Excellent

Kenneth

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff throughout the stay were excellent and very friendly Enjoyed it immensely

Stayed 7 nights in Sep 2024

10/10 Excellent

Benjamin Michael

Travelled with partner

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.

Stayed 7 nights in Sep 2024

6/10 Okay

Karl

6 Sept 2024

Liked: Cleanliness, staff & service

Stay at this property was good overall- the only issues I had is that the water was running hot and cold and the air conditioner was not working properly. Extremely close to all the queer nightlife and dining options. Can be a bit noisy.

Stayed 5 nights in Sep 2024

4/10 Poor

Ricky

Travelled with partner

5 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

The hotel could easily have got a five star review but there are many downsides which for a four star hotel I would expect much better from. The major negative is the noise from the downstairs restaurant and pool area. The music is extremely loud and uncomfortable in any room you stay in and the resonance from the microphone on karaoke nights will make you want to scream. Fine if you like cheesy classic karaoke but the sound proofing needs to be hundred times better in the rooms. If you’re a guest who likes peace and quiet this place is not for you. Complaining won’t get you anywhere. The shower temperature is very intermittent from boiling to cool. Very annoying. The kettle is nowhere near a plug. The breakfast is good, the pool, also has sauna and steam rooms which is a nice touch. TV is a smartTV which not many places have in my experience. However I did fork out a bit more than usual to have little luxuries and better attention to detail however I would not stay here again.

Stayed 3 nights in Sep 2024

8/10 Good

Jorge

30 Aug 2024

Liked: Cleanliness, staff & service, amenities

The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.

Stayed 15 nights in May 2024

10/10 Excellent

David

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay.

Stayed 6 nights in Aug 2024

10/10 Excellent

HEATHER

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

Clive

10 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pleasant and helpful staff, a clean and comfortable room. Very good quality food.

Stayed 5 nights in May 2024

10/10 Excellent

Robin

15 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The personal was very good, helpful. Very nice place, ideal location.

Stayed 7 nights in May 2024

10/10 Excellent

mark

6 May 2024

Stayed 7 nights in Apr 2024

10/10 Excellent

michel

3 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre

Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

3 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay. Will definitely return.

Arrived late evening at hotel and staff had kept a cold platter for me to have for dinner as the dinner service had ended (which was really thoughtful of them). Rooms and clean and modern. Shower pressure is amazing (best I have had in a hotel). Food at breakfast and dinner good. No complaints.

Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

29 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.

Stayed 6 nights in Mar 2024