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Fortaleza Suites

3.5 star property
VIP Access

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Photo gallery for Fortaleza Suites

Lobby
Suite (Fortaleza) | Living room
Presidential Suite | Balcony
Suite (Fortaleza)
Presidential Suite | Living room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
315 Calle Fortaleza, Old San Juan, San Juan, 00901
  • Place, Calle Fortaleza
    ‪1 min walk‬
  • Place, Port of San Juan
    ‪2 min walk‬
  • Place, Plaza de Armas
    ‪4 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

8.8 out of 10
Excellent
(22 reviews)
  • City view
  • 3 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Suite (Fortaleza)

Suite (Fortaleza) | Private kitchen

Suite (Fortaleza)

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Futon

View all photos for Suite (San Sebastian)

Suite (San Sebastian)

Suite (San Sebastian)

9.6 out of 10
Exceptional
(13 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Futon

View all photos for Suite (San Cristobal)

Suite (San Cristobal) | Private kitchen

Suite (San Cristobal)

9.4 out of 10
Exceptional
(11 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Room (Princesa)

Room (Princesa)

Room (Princesa)

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (San Jose)

Room (San Jose)

Room (San Jose)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (San Justo)

Room (San Justo)

Room (San Justo)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Sol)

Room (Sol)

Room (Sol)

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Luna)

Room (Luna)

Room (Luna)

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (San Felipe)

Room (San Felipe)

Room (San Felipe)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (San Geronimo)

Room (San Geronimo)

Room (San Geronimo)

9.0 out of 10
Wonderful
(2 reviews)
  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Plaza de Armas)

Room (Plaza de Armas)

Room (Plaza de Armas)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Plaza Colon)

Room (Plaza Colon)

Room (Plaza Colon)

8.2 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Norzagaray)

Room (Norzagaray)

Room (Norzagaray)

8.0 out of 10
Very good
(11 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Fortaleza Suites

Along with coffee/tea in a common area, this smoke-free guesthouse has a microwave in a common area and a refrigerator in a common area. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite. Housekeeping is available on request.
Fortaleza Suites offers 14 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Hair dryers and change of towels can be requested. Housekeeping is provided on request.
Our customers tell us they can't get enough of the helpful staff at Fortaleza Suites. During your stay, you're just a quick walk from Port of San Juan. Features include free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests have good things to say about the accommodations for the comfy beds and overall comfort
  • 6 minutes by foot from Port of San Juan and a 3-minute drive from Pan American Pier
Fortaleza Suites offers its guests a vending machine, multilingual staff, and coffee/tea in a common area. WiFi and wired Internet are free in public spaces. Fortaleza Suites also features concierge services, dry cleaning/laundry services, and express check-in.

This 3.5-star San Juan guesthouse is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 60.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 887900
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Fortaleza Suites
Fortaleza Suites Apartment
Fortaleza Suites Apartment San Juan
Fortaleza Suites San Juan
Fortaleza Suites San Juan
Fortaleza Suites Guesthouse
Fortaleza Suites Guesthouse San Juan

Fortaleza Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 801 out of 1258 reviews
Rating 8 - Good. 275 out of 1258 reviews
Rating 6 - Okay. 104 out of 1258 reviews
Rating 4 - Poor. 34 out of 1258 reviews
Rating 2 - Terrible. 44 out of 1258 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Charli

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was a very great hotel and it was right in the heart of Old San Juan!!!! Definitely would stay again….
Stayed 1 night in Dec 2025

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. No elevator. Comfortable big room with kitchen
Stayed 1 night in Dec 2025

10/10 Excellent

Fernando

Stayed 1 night in Dec 2025

10/10 Excellent

Obed, Yucaipa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, nice and accessible accommodation
Stayed 1 night in Dec 2025

10/10 Excellent

David

Stayed 3 nights in Dec 2025

8/10 Good

andreina, Doral

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean and bed comfortable. Perfect location
Stayed 3 nights in Dec 2025

8/10 Good

Edna, Port Otangr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Well Located . Unfortunately you can hear everything from the outside . It a beautiful hotel but it smell old or moldy.
Stayed 1 night in Dec 2025

10/10 Excellent

Renuka

Liked: Cleanliness, staff & service, amenities
Clean room. Very courteous front desk staff.
Stayed 2 nights in Dec 2025

8/10 Good

Sandra MARQUARDT

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

2/10 Terrible

Donna

Stayed 1 night in Dec 2025

10/10 Excellent

Felipe

Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal staff great place. Absolutely beautiful.
Stayed 1 night in Dec 2025

8/10 Good

Jose

Stayed 1 night in Nov 2025

6/10 Okay

Ruthie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The loft room could have been nicer, but, overall, it was a nice place to stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Ranlly

Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoke alarm in room.
Stayed 1 night in Nov 2025

10/10 Excellent

Raechel

Stayed 2 nights in Nov 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very kind. It was a perfect stay for me and my daughter.
Stayed 2 nights in Nov 2025

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property located in the heart of old San Juan. The rooms are small but perfect for a solo traveler or a couple! The hospitality was outstanding from their check in and the checkout. Everything was clean and the area was so amazing. I will definitely stay again!
Stayed 2 nights in Nov 2025

10/10 Excellent

Joel

Stayed 1 night in Nov 2025

10/10 Excellent

Karla

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little spot. Lots of construction around the area when we went so it was a bit hard to find but the staff was very nice and there was coffee and a vending machine beach towels. They let us store our luggage after check out so we could walk around
Stayed 1 night in Nov 2025

10/10 Excellent

Tatsuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and the entrance is electronically locked for safety. However, the security of the form sent by the hotel to enter personal information before check-in is somewhat questionable.
Stayed 1 night in Nov 2025

8/10 Good

Vanessa

Travelled with group
Clean
Stayed 1 night in Nov 2025

6/10 Okay

Nelson

Stayed 1 night in Nov 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was very nice and helpful! I would definitely stay here again!
Stayed 5 nights in Nov 2025