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Bristol Santo André Hotel

3.5 star property

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Photo gallery for Bristol Santo André Hotel

An outdoor seating area with tables and chairs under large umbrellas, in front of a building with a curved glass facade.
A buffet with various food items and beverages.
A modern reception area with a curved reception desk, large windows, and a clean, tiled floor.
A modern building with a sign reading "BILLABONG HOTEL".
A gym with treadmills, exercise bikes, and weight machines.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Industrial 885 - Terreo, Santo André, SP, 09080-510
  • Place, Mayor Celso Daniel Park
    ‪1 min walk‬
  • Place, Grand Plaza Shopping
    ‪2 min walk‬
  • Place, Shopping ABC
    ‪6 min drive‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk with a lamp, a telephone, and a TV mounted on the wall.

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a bed, a desk with a chair, a TV, a window with curtains, and a wall with a geometric design.

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

A hotel room with a bed, bedside tables, a desk, and a chair.

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a large bed, a desk, two chairs, a lamp, and a view of the city through the window.

Deluxe Double Room

9.6 out of 10
Exceptional
(60 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a TV, a desk, and a chair.

Deluxe Twin Room

9.6 out of 10
Exceptional
(10 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

A hotel room with a large bed, a desk with a chair, a TV, and a wall with a geometric design.

Superior Room, 1 Queen Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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  • Free Wi-Fi
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4.4 out of 5, Excellent, 623 reviews
The price is €42
includes taxes & fees
16 Aug - 17 Aug
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About this property

Bristol Santo André Hotel

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a conference center, and valet parking.
Bristol Santo André Hotel offers 126 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Accommodations offer separate sitting areas. Televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at Bristol Santo André Hotel, you're just a quick walk from Mayor Celso Daniel Park. Features include free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Steps from Mayor Celso Daniel Park and 5 minutes by foot from Grand Plaza Shopping
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 872 square feet (81 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and a garden are also featured at the business-friendly Bristol Santo André Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Santo André hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Bristol Santo André Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered valet parking on site (BRL 28 per day)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Conference centre (872 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests traveling with a pet must present their pet's current vaccination record at check-in.

Access methods

Staffed front desk

Pets

  • Pets: BRL 80.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: BRL 28.00 per day
  • Pet fee: BRL 80.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 42.866.544/0001-80
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Mercure Santo Andre
Hotel Santo Andre
Mercure Santo Andre
Mercure Santo André Hotel Santo Andre
Hotel Mercure Santo Andre Brazil
Mercure Santo André Santo Andre
Mercure Santo André
Mercure Santo Andre Hotel

Bristol Santo André Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 586 out of 726 reviews
Rating 8 - Good. 112 out of 726 reviews
Rating 6 - Okay. 20 out of 726 reviews
Rating 4 - Poor. 7 out of 726 reviews
Rating 2 - Terrible. 1 out of 726 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It is very convenient location very close to the Shopping.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities
It has a very convenient location. It's close to the shopping mall. You can find almost everything for you need.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Alexamder

Liked: Staff & service, property conditions & facilities
I highly recommend this location
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall and excellent service.
Stayed 9 nights in Aug 2024
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was spotless. The staff were very considerate and helpful.
Stayed 13 nights in Nov 2025
Verified review

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained, stuff very friendly.
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff. Front desk staff spoke some English.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general all was excellent. The only remark was the air conditioning in the room that wasn’t cooling enough.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Giovani Rossini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit this property at least 3 x per year and I’m completely satisfied a convinced tha Bristol is the best property in the area, very clean, the staff is great! The breakfast is excellent! So overall I’ll give 9/10! The reception manager and her staff always goes above and beyond to satisfy my needs!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Kaique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

MARISA

It was wonderful!! I’ll be back certainly. Thank you 😊
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Zelia

Liked: Staff & service, amenities
The first room I was assigned had not been cleaned. After that, the room was ok. Nothing oteworthy.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Marcos

Nothing unique…. The facilities are great, but Santo Andre overall isn’t safe !!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom shower floor in 401 could use some updates or heavy cleaning. The bath towels had an unusual smell. Otherwise lovely. Thank you
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Tatiana

Very bad internet
Stayed 6 nights in May 2024
Verified review

8/10 Good

Maria Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo/beneficio Funcionários gentis e prestativos Voltarei com certeza
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã maravilhoso
Stayed 1 night in May 2026
Verified review

8/10 Good

Marcos R Da Silva

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã já foi melhor, e os quartos precisa melhorar a limpeza também
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe de funcionários muito atenciosos e gentis. Café da manhã completo e excelente . Estacionamento de fácil acesso
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Danieli

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel maravilhoso, café bom, recepção, hotel limpo e muito bem localizado.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto de tamanho adequado, com cama boa, chuveiro com boa pressão e temperatura. Café da manhã muito bom, variedade de pães, sucos, etc. Funcionários muito atenciosos desde o estacionamento. Pontos que seriam interessantes serem analisados: qualidade das toalhas, mais iluminação no quarto, torradeira no café da manhã.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostaria de registrar meu elogio ao excelente atendimento prestado pela equipe do Hotel Bristol Santo André. Fui muito bem recebida e atendida durante toda a minha estadia, o que fez toda a diferença na minha experiência. Destaco especialmente o colaborador Antonio, pela sua atenção, cordialidade e proatividade. Sua dedicação em ajudar e antecipar necessidades demonstra um alto nível de profissionalismo e comprometimento com a satisfação dos hóspedes. Parabéns a toda a equipe pelo ótimo trabalho!
Stayed 1 night in Apr 2026