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Chateau Star River Pudong Shanghai

5.0 star property

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Terrace/patio
View from property
Premium bedding, down duvets, minibar, in-room safe
Lobby
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Chateau Star River 2588, Jinxiu Road Pudong New Area, Shanghai, Shanghai, 200125
  • Place, Pudong Library
    ‪1 min walk‬
  • Place, Renren Art Sculpture Museum
    ‪5 min walk‬
  • Place, Century Park
    ‪5 min drive‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe King Room with City View

Deluxe King Room with City View

Deluxe King Room with City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Chateau Twin Room with Garden View

Chateau Twin Room with Garden View

Chateau Twin Room with Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room with City View

Deluxe Twin Room with City View

Deluxe Twin Room with City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 47 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe City-view Queen Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe City-view Queen Room

  • Sleeps 2

View all photos for Deluxe City-view Twin Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe City-view Twin Room

  • Sleeps 2

View all photos for Castle Room - Garden-View (Double Bed)

Premium bedding, down duvets, minibar, in-room safe

Castle Room - Garden-View (Double Bed)

  • Sleeps 2

View all photos for Castle Room - Garden-View (2 Beds)

Premium bedding, down duvets, minibar, in-room safe

Castle Room - Garden-View (2 Beds)

  • Sleeps 2

View all photos for B.duck Family Theme Room

Premium bedding, down duvets, minibar, in-room safe

B.duck Family Theme Room

  • Sleeps 2

Chateau King Room with Garden View

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Themed Room

Premium bedding, down duvets, minibar, in-room safe

Themed Room

  • Sleeps 2

View all photos for Executive Garden-View King Bed Room

Premium bedding, down duvets, minibar, in-room safe

Executive Garden-View King Bed Room

  • Sleeps 2

View all photos for Executive City-View Twin Bed Room

Premium bedding, down duvets, minibar, in-room safe

Executive City-View Twin Bed Room

  • Sleeps 2

View all photos for VR4D Immersive Experience Double Bed Room

Premium bedding, down duvets, minibar, in-room safe

VR4D Immersive Experience Double Bed Room

  • Sleeps 2

View all photos for Business 2-bed Room

Premium bedding, down duvets, minibar, in-room safe

Business 2-bed Room

  • Sleeps 2

View all photos for Milky Way Bay Castle Suite

Premium bedding, down duvets, minibar, in-room safe

Milky Way Bay Castle Suite

  • Sleeps 2

View all photos for Executive Suite

Premium bedding, down duvets, minibar, in-room safe

Executive Suite

  • Sleeps 2

View all photos for Deluxe Suite

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite

  • Sleeps 2

View all photos for Rustic Luxury Leisure Twin Room

Premium bedding, down duvets, minibar, in-room safe

Rustic Luxury Leisure Twin Room

  • Sleeps 2

View all photos for Rustic Luxury Tent Double Bed Room

Premium bedding, down duvets, minibar, in-room safe

Rustic Luxury Tent Double Bed Room

  • Sleeps 2

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  • Air-conditioning
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includes taxes & fees
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About this property

Chateau Star River Pudong Shanghai

Along with a restaurant, this hotel has a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a hot tub, and coffee/tea in a common area.
Chateau Star River Pudong Shanghai offers 261 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Chateau Star River Pudong Shanghai, you'll be close to The Bund. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy garden views while dining at E cafe
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes tennis courts, a gym, and a steam room
  • 8 minutes by car from The Bund and 8 minutes from Shanghai Tower
Chateau Star River Pudong Shanghai offers its guests a health club, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

8 meeting rooms and limo/town car service are available. The luxury Chateau Star River Pudong Shanghai also features a terrace, coffee/tea in a common area, and concierge services. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10 AM.
E cafe - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: CNY 228 for adults and CNY 114 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Always Cantonese
  • E cafe

Things to do

  • Health club
  • Hot tub
  • Mini golf
  • Sauna
  • Steam room
  • Tennis

Family friendly

  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 21 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 20 2026 to December 31 2027 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 552.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night (for stays between 31 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 114 for children
  • Rollaway bed fee: CNY 552.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Chateau Star River Hotel Shanghai Pudong
Chateau Star River Pudong Shanghai
Chateau Star River Shanghai Pudong
Chateau Star River Pudong Shanghai Hotel Shanghai
Chateau Star River Pudong Shanghai Hotel
Chateau Star River Hotel
Chateau Star River
Chateau Star River Pudong Shanghai Hotel
Chateau Star River Pudong Shanghai Shanghai
Chateau Star River Pudong Shanghai Hotel Shanghai

Chateau Star River Pudong Shanghai Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 145 reviews
Rating 8 - Good. 40 out of 145 reviews
Rating 6 - Okay. 21 out of 145 reviews
Rating 4 - Poor. 7 out of 145 reviews
Rating 2 - Terrible. 4 out of 145 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel, thank you for a great stay
Stayed 1 night in Dec 2025

10/10 Excellent

Zhenlong

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The outside pool was closed unfortunately! BUT lovely indoor pool was fabulous!!!! King Room was great and wonderful comfy bed Metro a good 20 min walk away Will stay again
Stayed 2 nights in Sep 2025

2/10 Terrible

Roberto

Stayed 7 nights in Aug 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The Chateau Hotel/Resort was way better in every respect than we ever could have expected. From its splendid "palatial" construction to its more than comprehensive resort facilities (tennis & badminton courts, indoor/outdoor pools, gym, wellness centre etc etc to its wonderfully helpful and friendly staff as well as its quality Chinese (Shanghai style) restaurant. Set in a quiet leafy area about 6 kms from the city centre it was refreshing to hear the birds singing from our balcony in the morning .. Geoff & Annie from Melbourne Australia
Stayed 5 nights in Aug 2025

10/10 Excellent

Kamanasish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is right in the center of Pudong area and the hotel staff were absolutely amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Krishna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

TEK KWAN GARY

Stayed 1 night in May 2025

10/10 Excellent

Robbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

6/10 Okay

Sophia

Stayed 3 nights in Apr 2025

10/10 Excellent

kee meng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent stay

porter and receptionist is helpful and polite. keep it up.
Stayed 5 nights in Mar 2025

10/10 Excellent

Duncan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Iliked the room and amenities
Stayed 1 night in Mar 2025

6/10 Okay

Tina

Travelled with family
Liked: Staff & service, property conditions & facilities
The rooms were dated but extra spacious.
Stayed 2 nights in Dec 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in pudong

Although hotel was a fair bit out from main attractions, the metro station was a 10 min walk,
Stayed 7 nights in Nov 2024

8/10 Good

Xavier

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

hitesh

Business traveller
Liked: Room comfort
Disliked: Staff & service
Bad service overall, staff seemed unwilling to assist, Staff let this place down,
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good! Marble every where! Nice building , nice area!
Stayed 2 nights in Jul 2019

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended - lovely hotel!

Great hotel - palatial in its appearance, friendly staff - great food. Only complaint was bar closed early and room service was limited to Pringle’s. Easily accessible for Taxis and lovely garden and pool area.
Stayed 1 night in Jul 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the Nevernight City (Shanghai)

The hotel was one of several recommended by a company that I am doing business with in China. I chose this hotel because of it's proximity to the New Shanghai Convention Center. I loved the East meets West breakfast buffet with numerous and overall healthy and delicious options. I might go back just for the buffet! There is a Metro stop that is approximately a 5 minute walk from the hotel. The Metro in Shanghai must be the cleanest subway in any city I have traveled. The neighborhood is a more affluent area of the city and quiet. The hotel has plenty of amenities such as tennis, pool, a spa and two restaurants. Lobby and rooms were beautiful. Just a side note: If you don't speak Chinese, you will need to use google translate at most hotels in China and the same is true for Chateau Star River in Pudong. There are two locations of the Chateau Star River. Be careful to book the correct one.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The Free WIFI is not working, the air condition is weak, the room never gets cool since outside is very HOT during the time when i stayed. I stayed in room 1209, the cold water is running slow and hot water pressure is bigger. Hard to adjust the water temperature when taking shower. The room itself is pretty big, and it comes with free breakfast daily.
Stayed 4 nights in May 2019

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. A bit remote and must take taxi
Stayed 2 nights in Dec 2018