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City Hotel Shanghai

Property class: 3.5

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Photo gallery for City Hotel Shanghai

An indoor swimming pool with a glass ceiling, reflecting the cityscape.
A hotel room with a large bed, a nightstand, a wall-mounted artwork, and a bathroom visible through an open door.
A gym with various exercise equipment, a large mirror, and a wooden floor.
A lobby with a large circular marble floor, a central chandelier, and a potted plant.
A hotel lobby with multiple seating areas, a reception desk, and a bookshelf.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No.5-7 Shaanxi Rd(S)., 5-7, Shanghai, PVG, 200020
  • Place, Former French Concession
    ‪1 min walk‬
  • Place, Shanghai Exhibition Center
    ‪6 min walk‬
  • Place, Huai Hai Road Shopping District
    ‪9 min walk‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪26 min drive‬

Room options

View all photos for Executive Suite

A modern living room with a flat-screen TV, a glass coffee table, a sofa, and a dining area with a table and chairs.

Executive Suite

  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room (2 Beds)

Minibar, in-room safe, desk, blackout curtains

Superior Room (2 Beds)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Superior Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

A hotel room with two beds, a desk, a chair, a TV, and a large mirror.

Superior Room, 1 Queen Bed

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with two beds, a desk, a lamp, and a painting on the wall.

Deluxe Room

  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with two beds, a desk, a chair, a waste bin, and a painting on the wall.

Executive Room

  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

City Hotel Shanghai

This hotel features 3 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
City Hotel Shanghai offers 272 accommodations with minibars and safes. Televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Shanghai hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Our customers tell us they can't get enough of the room service at City Hotel Shanghai. During your stay, you're just a quick walk from Shanghai Exhibition Center. Free WiFi in public areas, 3 restaurants, and a full-service spa are available.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute drive from Nanjing Road Shopping District and a few minutes from The Bund
  • Airport pick-up shuttle service available for a fee
City Hotel Shanghai offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly City Hotel Shanghai. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Shanghai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
City Restaurant - This restaurant serves breakfast, lunch, and dinner.
Misato - This restaurant specializes in sushi and serves lunch and dinner.
Pinnacle Peak Steak House - This steakhouse serves dinner only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 80 for adults and CNY 80 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • City Restaurant
  • Misato
  • Pinnacle Peak Steak House

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 26 floors
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 300 per day (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 80 for adults and CNY 80 for children
  • Airport shuttle fee: CNY 600 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

City Hotel Shanghai
City Shanghai
Shanghai City Hotel
City Hotel Shanghai Hotel
City Hotel Shanghai Shanghai
City Hotel Shanghai Hotel Shanghai

City Hotel Shanghai Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 149 out of 846 reviews
Rating 8 - Good. 407 out of 846 reviews
Rating 6 - Okay. 215 out of 846 reviews
Rating 4 - Poor. 52 out of 846 reviews
Rating 2 - Terrible. 23 out of 846 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Fenghua

Liked: Cleanliness, amenities, property conditions & facilities
Great location, cozy stays.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location, i haved here before many times but the staff friendliness is amazing. Feeling welcome and helpful. Especially Reception and the Waiting Staff at Breakfast. Breakfast a good selection of foods and cheap. Rooms are clean, tidy and comfortable. Location is the best part of this place
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Qin

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience and view
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service

Bot suitable for international guest

The stay was alright but I would not recommend it for international users due to the lack of ability to speak in English, at reception, via call and irresponsive via Hotels.com chat.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Skyler

Liked: Cleanliness, staff & service, amenities
solid hotel, but gym facilities were under renovation without notification to customers that it was unavailable
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

SHENG-MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A super fancy hotel in 90 era, all excellent staff

So I booked for a classic room (lowest) but got upgraded to executed because the gym was underconstruction. The upgraded room was on 22nd floor and it was updated and clean, not huge but I was by myself and king size bed was more than enough. The staff are all super friendly and helpful, and they are all super eager to help whenever I have some questions. My breakfast experience however could have been improved as both of my day there consisted of some loud arguments either between staff and staff or staff and customers while we were eating. Now I supposed I went during a low season so it might seem casual but I would like my breakfast to have less commotion and so was another guest there
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service, amenities
ゴールデンウィークの期間に4泊お世話になりました。客室はSuperior Double Roomを利用しました。 移動は主にタクシーを利用しましたが、立地が良く、虹橋空港からも比較的近いためアクセスは良好です。また、主要な観光地へも移動しやすく便利でした。 ホテル周辺にはコンビニがあり、少し歩くとスーパーやデパートも利用できるほか、レストランやバーも多く、滞在中の食事や買い物には困りませんでした。今回は朝食を付けず、ホテル周辺で地元の朝食を楽しみました。特に、ホテル前の通りを淮海路方面へ10分弱歩いた場所にある「小龍鳳餐室」は、ボリュームがありコストパフォーマンスに優れており、コンパクトながら清潔でサービスも行き届いていて印象に残っています。 ホテル自体は一部にやや古さを感じる箇所もありましたが、客室・共用部ともに清潔に保たれており、水圧も十分でした。スタッフの対応も良く、チェックイン・チェックアウトもスムーズで、全体を通して快適に過ごすことができました。 一方で、遮音性についてはやや気になる点がありました。エレベーターに近い部屋だったため、到着音が大きく、客室内まで聞こえてきました。ただし、隣室の物音は特に気になりませんでした。 ジムはプールに隣接しており、マシンやフリーウエイト、ストレッチスペースも備えられていて充実しています。ただし、管理やメンテナンスについてはやや改善の余地があるように感じましたが、利用に支障が出るほどではありませんでした。 なお、Wi-Fiについては通信無制限のeSIMを利用していたため使用していません。 総じて、立地・利便性・快適性のバランスが良く、安心して滞在できるホテルだと感じました。
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

TAKAHASHI

Liked: Staff & service
Disliked: Cleanliness
床のカーペットが汚かった
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Geir Magne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hett, men behagelig innomhus

Bra service, rent og fint, hyggelig personale og god frokost.
Rett utenfor døren. Gir fred i kroppen 😉
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Masaki

Liked: Amenities
地下鉄の駅からも徒歩圏内で、料金も高くないバランスの取れたホテルでした。適度に清潔で食事も悪くないです。週末にかけて滞在者が増えるのか廊下で大声で話す人がいてうるさかったのですが、それ以外は特に問題がなかったです。
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Dorthe

Liked: Staff & service, property conditions & facilities, room comfort

Praktisk og bra nok

Flott hotell. Personalet var veldig hyggelige, men strevde med engelsk. Spa med massasjetilbud, basseng og treningsrom. Bassenget var mer egnet til trening enn velvære. Benyttet oss av hotellets vaskeritjeneste noe som var dyrt, men nødvendig. Fin beliggenhet på hotellet med korte avstander med Didi til de største severdighetene. Lett å bli plukket opp/kjørt til hotellet. Separat do og dusj. Gode senger. Gode lademuligheter. Noe forbedringspotensial på renholdet. Prøvde den ene restauranten (der frokosten holdes) og denne var både overpriset og smakløs.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Martin Joseph Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night for sorting some family issues in Shanghai, it was okay. I did not like the distance from the nearest metro stop though.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

KAZUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

便利なホテル

中心地からも近い。ホテルの近くにコンビニもあり便利。フロントのスタッフは英語も通じる。
Stayed 1 night in Oct 2020
Verified review

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful, won’t return.

Room smelled like smoke. Had to pay extra to use the swimming pool that’s advertised as part of the hotel which I think is outrageous to be frank. Bed was rock hard. Just not a nice hotel at all compared to others in Shanghai for the same price.
Stayed 1 night in Sep 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the small.price

The price you pay is worth what you get.(60 USD night) Room was quite spacious with everything you need. I got a corner room that maybe was larger than normal.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Billigt hotel i Shanghai

Jeg havde et godt ophold. Hurtig check ind og ud. Hotellet ligger i gå afstand til People's Park og Nanjing Road. Spiste ikke morgenmad på hotellet, men på et af de mange spisesteder, der ligger i området.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with reasonable price. But the room cleanliness shall need to be improved.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Yap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & friendly staff.
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Weiyi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

极度不适，歧视中国人

带日本人同住此酒店，晚9点办理入住，前台不讲给日本人的房间做了升级，我主动拿日本人房间房卡前台黄姓男服务员大声阻止。给日本人客人升级不讲，还不充许自己换房，明显歧视同胞。后与张姓值班经理沟通解释理由为服务员为新人，酒店陪训不到位，又以公安查房为由搪塞。口头声称无歧视，所做所为让我做为海外生活多年的中国人感觉极度不适。
Stayed 1 night in Nov 2019
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JAMES Tai

環境好近繁華商場
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access, good price, friendly staff.
Stayed 13 nights in Oct 2019
Verified review

10/10 Excellent

Shanghaihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方がレストランの予約を代理でして下さって大変助かりました。当初予定していた北京ダック料理屋よりも近くて人気のレストランを紹介いただき、大変満足な旅になりました。
Stayed 2 nights in Oct 2019
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Soggiorniamo in questo hotel da anni. I prezzi sono aumentati ma il comfort ed il servizio non sono più adeguati. In questa occasione, causa continui lavori di manutenzione, le camere erano estremamente rumorose
Stayed 5 nights in Sep 2019
Verified review

8/10 Good

mmy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wi-Fiが一瞬だけ使えましたが、ほとんど使えませんでした。
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Verified traveller

施設は古さは否めませんが不便はありません。
Stayed 1 night in Aug 2019