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City Hotel Shanghai

3.5 star property

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Photo gallery for City Hotel Shanghai

Indoor pool
Deluxe Room | Bathroom
Executive Suite
Lobby
Gym

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Breakfast available
  • Room service

Explore the area

View in a map
No.5-7 Shaanxi Rd(S)., 5-7, Shanghai, PVG, 200020
  • Place, Former French Concession
    ‪1 min walk‬
  • Place, Jing'an Temple
    ‪17 min walk‬
  • Place, People's Square
    ‪2 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪13 min drive‬

Room options

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2

View all photos for Superior Room (2 Beds)

Minibar, in-room safe, desk, blackout curtains

Superior Room (2 Beds)

  • Sleeps 2

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Room (2 Beds)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room (2 Beds)

  • Sleeps 2

View all photos for Special Queen Room

Minibar, in-room safe, desk, blackout curtains

Special Queen Room

  • Sleeps 2

View all photos for Special Twin Room

Minibar, in-room safe, desk, blackout curtains

Special Twin Room

  • Sleeps 2

View all photos for Executive Room

Minibar, in-room safe, desk, blackout curtains

Executive Room

  • Sleeps 2

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout curtains

Executive Suite

  • Sleeps 2

View all photos for Deep Sleep AI Executive Double Bed Room

Minibar, in-room safe, desk, blackout curtains

Deep Sleep AI Executive Double Bed Room

  • Sleeps 2

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Lobby

Jin Jiang Tower

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 834 reviews
The price is €81
includes taxes & fees
7 Oct - 8 Oct
Jin Jiang Tower

About this property

City Hotel Shanghai

Hotel with 3 restaurants, near People's Square
This hotel features 3 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
City Hotel Shanghai offers 272 accommodations with minibars and safes. Televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Shanghai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Our customers tell us they can't get enough of the room service at City Hotel Shanghai. During your stay, you're just a quick walk from Shanghai Exhibition Center. Free WiFi in public areas, 3 restaurants, and a full-service spa are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from The Bund and a few minutes from Jing'an Temple
  • Airport pick-up shuttle service available for a fee
City Hotel Shanghai offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly City Hotel Shanghai. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Shanghai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
City Restaurant - This restaurant serves breakfast, lunch, and dinner.
Misato - This restaurant specializes in sushi and serves lunch and dinner.
Pinnacle Peak Steak House - This steakhouse serves dinner only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 80 for adults and CNY 80 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • City Restaurant
  • Misato
  • Pinnacle Peak Steak House

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 26 floors
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 230 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 300 per day (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 80 for adults and CNY 80 for children
  • Fee for in-room wired internet: CNY 60 per day (rates may vary)
  • Airport shuttle fee: CNY 600 per person
  • Rollaway bed fee: CNY 230 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

City Hotel Shanghai
City Shanghai
Shanghai City Hotel
City Hotel Shanghai Hotel
City Hotel Shanghai Shanghai
City Hotel Shanghai Hotel Shanghai

Reviews

City Hotel Shanghai Reviews

7.6

Good

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 145 out of 839 reviews
Rating 8 - Good. 405 out of 839 reviews
Rating 6 - Okay. 214 out of 839 reviews
Rating 4 - Poor. 52 out of 839 reviews
Rating 2 - Terrible. 23 out of 839 reviews

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service

Bot suitable for international guest

The stay was alright but I would not recommend it for international users due to the lack of ability to speak in English, at reception, via call and irresponsive via Hotels.com chat.
Stayed 2 nights in May 2025

8/10 Good

Skyler

Travelled with group
Liked: Cleanliness, staff & service, amenities
solid hotel, but gym facilities were under renovation without notification to customers that it was unavailable
Stayed 4 nights in Jan 2025

10/10 Excellent

SHENG-MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A super fancy hotel in 90 era, all excellent staff

So I booked for a classic room (lowest) but got upgraded to executed because the gym was underconstruction. The upgraded room was on 22nd floor and it was updated and clean, not huge but I was by myself and king size bed was more than enough. The staff are all super friendly and helpful, and they are all super eager to help whenever I have some questions. My breakfast experience however could have been improved as both of my day there consisted of some loud arguments either between staff and staff or staff and customers while we were eating. Now I supposed I went during a low season so it might seem casual but I would like my breakfast to have less commotion and so was another guest there
Stayed 2 nights in Jan 2025

10/10 Excellent

ken

Stayed 1 night in Dec 2024

8/10 Good

Qin

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience and view
Stayed 1 night in Jul 2024

10/10 Excellent

Martin Joseph Denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night for sorting some family issues in Shanghai, it was okay. I did not like the distance from the nearest metro stop though.
Stayed 1 night in May 2021

2/10 Terrible

Laura

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful, won’t return.

Room smelled like smoke. Had to pay extra to use the swimming pool that’s advertised as part of the hotel which I think is outrageous to be frank. Bed was rock hard. Just not a nice hotel at all compared to others in Shanghai for the same price.
Stayed 1 night in Sep 2020

10/10 Excellent

LIMING

Stayed 4 nights in Dec 2019

8/10 Good

Yap, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & friendly staff.
Stayed 2 nights in Nov 2019

6/10 Okay

Amitabh

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2019

8/10 Good

Lin, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access, good price, friendly staff.
Stayed 13 nights in Oct 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price and good service

Very well located
Stayed 4 nights in Apr 2019

10/10 Excellent

sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service and price

Very well located
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I originally booked this Hotel through Expedia as it ticked most of the boxes; free breakfast with room rate, swimming pool, fitness centre, and for the affordable room rate, not far from Metro stations: South Shaanxi Road (10 minutes) Huaihai Middle Road (7 mins) and Nanjing West Road (12 minutes) Pros: Nice location in a nice district of Shanghai with fashion shops, cafes, restaurants and craft beer bars plentiful. At least 3 metro stations on different lines in walking distance. Strong, Hot shower. Cons: Very disappointing buffet breakfast, not many choices, terrible coffee. If you want a real freshly ground espresso it's an extra 40 RMB! The beds are your typical Chinese rock-hard standard and do not cater for the feeble Western spine. Especially if you have chiropractic problems and not a side-sleeper. Something that the Hotel do not advertise is that if you want to use the pool and fitness center, they are not included in the standard room rate! it's actually 100 RMB extra to use the pool and fitness centre per use! They encourage you to upgrade to a deluxe room for 100 RMB extra per day for unlimited use if the pool and fitness center. Swimming caps in the pool are also mandatory! if you haven't brought your own, they will happily supply you one for an extra 100 RMB! Furnishing, cupboards, shelving and carpet in room is all dated and in dire need of renovation. I could go on, but when you only have a 1500 character limit!?
Stayed 11 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 11 nights in May 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hygiene condition and cleaning is not thorough. Used tissues were found under the quilt on the bed at return to room at night.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like everything else except inside the furniture and the base room area because the furniture are poor and the base tub water can’t go through it at same time.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walkable distance to metro station. Price is reasonable as compared to similar hotels in city centre.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to stay in this hotel everytime I come to Shanghai for business reason. Price is reasonable though the hotel is located in the city centre. Metro is within walkable distance.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to us embassy, clean and tidy, professional service.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the property.It is very convenient for me visit my friends and family.
Stayed 9 nights in Jan 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely good value for Money

The hotel is nice, clean, rooms are good size, internet maybe a bit slow but works. Staff are great, concierge section go out of their way to help, room sevice takes 30 mins good prices, great staff, breakfast staff also great always smiling and welcoming serving coffee, tea, cold cuts and bacon eggs etc and local dishes too. I would stay again no problem
Stayed 7 nights in Jan 2019

8/10 Good

SATHISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018