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Aparthotel

THE ONE Shanghai Downtown, Vignette Collection by IHG

5.0 star property

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Photo gallery for THE ONE Shanghai Downtown, Vignette Collection by IHG

A hotel entrance with a prominent sign, large columns, and decorative lighting.
A rooftop bar with outdoor seating, a pool, and city views at dusk.
1 bedroom, premium bedding, down duvets, minibar
Restaurant
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041
  • Place, West Nanjing Road
    ‪3 min walk‬
  • Place, People's Square
    ‪3 min drive‬
  • Place, Nanjing Road Shopping District
    ‪4 min drive‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪60 min drive‬

Room options

View all photos for Suite

1 bedroom, premium bedding, down duvets, minibar

Suite

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Kitchenette

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Kitchenette

  • City view
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Kitchenette, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Kitchenette, City View

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Kitchenette

A modern bathroom with a large mirror, two sinks, a shower, and a vanity with drawers.

Suite, 2 Bedrooms, Kitchenette

  • City view
  • 112 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Kitchenette

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Kitchenette

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Kitchenette

A modern hotel room with a large bed, a painting on the wall, and sheer curtains on the windows.

Suite, 2 Bedrooms, Kitchenette

  • City view
  • 112 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Kitchenette (1 superking)

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Kitchenette (1 superking)

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Upgraded)

A hotel room with a large bed, a desk with a chair, a TV, a window with a city view, and a painting on the wall.

Suite (Upgraded)

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Kitchenette

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Kitchenette

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite

A modern hotel room with a bed, a dining area with a table and chairs, a kitchen area with a microwave and refrigerator, and a large window with curtains.

One Bedroom Suite

  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

THE ONE Shanghai Downtown, Vignette Collection by IHG

An indoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Each apartment features a kitchenette with a refrigerator and a microwave, plus a washer/dryer and an LCD TV with satellite channels. Conveniences include a dining area and a coffee/tea maker, and guests will appreciate thoughtful touches like bathrobes and slippers. Change of towels is available on request.
THE ONE Shanghai Downtown, Vignette Collection by IHG offers 243 air-conditioned accommodations with washers/dryers and minibars. Beds feature down comforters and premium bedding. 50-inch LCD televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the room service at THE ONE Shanghai Downtown, Vignette Collection by IHG. During your stay, you're just a quick walk from West Nanjing Road. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant. Built in 2012, this luxury aparthotel has 243 apartments on 28 floors. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a washer/dryer, and a living room
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Just a 2-minute drive from People's Square and a few minutes from Nanjing Road Shopping District
There's a restaurant on site. Public spaces have free WiFi. THE ONE Shanghai Downtown, Vignette Collection by IHG offers its guests an indoor pool and a fitness center. A terrace, multilingual staff, and concierge services are also featured at the luxury THE ONE Shanghai Downtown, Vignette Collection by IHG. For a fee, parking is available.

This Art Deco Shanghai aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
THE ONE Shanghai Downtown, Vignette Collection by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (CNY 100 per night; includes in/out privileges)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Paper towels
  • Refrigerator

Dining

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CNY 198 for adults and CNY 99 for children
  • A restaurant
  • Dining table
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Alarm clock
  • Bedroom
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: CNY 350 per night

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • 50-inch LCD TV with satellite channels

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Hardwood flooring in room
  • Lift (98 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Gym
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting
  • Fire extinguisher

General

  • 1 building
  • 243 units
  • 28 floors
  • Art Deco architecture
  • Bed sheets changed on request
  • Built in 2012
  • Eco-friendly toiletries
  • Electric car charging station
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's swimming pool will be closed on every 1st and 15th of the month.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at THE ONE Shanghai Downtown, Vignette Collection by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Secured self parking fee: CNY 100 per night (in/out privileges)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and outdoor lighting
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 9:30 PM.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

ONE Executive Suites Shanghai Hotel
ONE Executive Suites Hotel
ONE Executive Suites Shanghai
ONE Executive Suites
ONE Executive Suites Hotel Shanghai
ONE Executive Suites Aparthotel Shanghai
ONE Executive Suites Managed Kempinski Shanghai Aparthotel
ONE Executive Suites Managed Kempinski Aparthotel
ONE Executive Suites Managed Kempinski Shanghai
THE ONE Executive Suites
THE ONE Executive Suites Shanghai Managed by Kempinski
THE ONE Executive Suites Shanghai
THE ONE Executive Suites Managed by Kempinski Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Aparthotel

THE ONE Shanghai Downtown, Vignette Collection by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 117 out of 218 reviews
Rating 8 - Good. 78 out of 218 reviews
Rating 6 - Okay. 12 out of 218 reviews
Rating 4 - Poor. 4 out of 218 reviews
Rating 2 - Terrible. 7 out of 218 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rafael

Liked: Cleanliness, room comfort, communication
Fantastic location in Shanghai.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, room comfort, communication
Fantastic location in downtown Shanghai with many restaurants and shops nearby.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Mohd Hisham

Liked: Cleanliness, room comfort
Nice hotel
Stayed 10 nights in Apr 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room and location! :)
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Zhenyu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well located and spacious.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Qiongling

Liked: Cleanliness, property conditions & facilities, communication
Very good 👍 we will check in again！
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities, communication
We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Fantastic

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Rong

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024
Verified

8/10 Good

Zhuang

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is old.
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

hongxiang

Liked: Communication
Disliked: Room comfort
Hotel definately needs renovation
Stayed 3 nights in May 2024
Verified

8/10 Good

Julia

Liked: Cleanliness, amenities, communication
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024
Verified

6/10 Okay

Kwan In

Liked: Communication
Disliked: Cleanliness
cutlery has stains and the washroom is slightly smelly. Bedroom TV need fixing and so was the blinds in the bathroom.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Dashel

Liked: Cleanliness, room comfort, communication

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Muhammad

Liked: Cleanliness, communication
Disliked: Property conditions & facilities
It is definitely not the same standard as other Kempinskis in the world, as the property is in dire need of repair and refinement, and the service staff are less friendly than the typical Shanghai person - the check-in staff seem to operate in a way as though they’re doing us guests a favour, and behave with a very strange air of superiority complex - which is totally laughable when I remind myself this is a Kempinski, a supposed five star hotel in Shanghai and yet they feel it’s their duty to make hotel guests feel not great. :D However we were there for holiday and just shrugged it off as we did not want to let bad service affect our time in Shanghai. Cleaning staff were friendly and thorough, greeting and acknowledging us along the hallways, and could definitely teach the counter staff a thing or two about good customer service.
Stayed 6 nights in Nov 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication
Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service.
Stayed 6 nights in Nov 2024
Verified

4/10 Poor

Wenyi

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Ah

Liked: Cleanliness, room comfort
Disliked: Communication
Wifi connection is very bad
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

WeiBelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff to improve on communication with guests

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.
Verified

8/10 Good

I-Lin

Liked: Cleanliness, amenities, communication
地點好、房間大
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Hiromichi

Liked: Cleanliness, amenities, property conditions & facilities
景色いい部屋だった
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

JOSE MANUEL

Liked: Amenities
Los cuartos muy cómodos y buenas instalaciones
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

HUAI CHEN

Liked: Cleanliness, room comfort, communication

上海非常好的飯店

位於上海的市中心到哪裡都很方便而且睡得很舒服很安靜，下次入住上海一定會再選擇
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

kuei liang

Liked: Cleanliness, room comfort, communication
洗面室の灯りをもっと明るくしてください
Stayed 5 nights in Nov 2024