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Best Western Sur

3.0 star property

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Photo gallery for Best Western Sur

Lobby
Lobby
Outdoor pool
Restaurant
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
23 Al Aise Street, Sur, Ash Sharqiyah South Governorate, 411
  • Place, Bilad Sur Castle
    ‪2 min drive‬
  • Place, Sunaysilah Fort
    ‪3 min drive‬
  • Place, Wadi Shab
    ‪50 min drive‬

Room options

View all photos for Family Suite, Multiple Beds, Non Smoking, City View

Family Suite, Multiple Beds, Non Smoking, City View

Family Suite, Multiple Beds, Non Smoking, City View

  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Executive Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Best Western Sur

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service, and a business center.
Best Western Sur offers 105 accommodations with minibars and safes. 43-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Best Western Sur, you'll be within walking distance of Sunaysilah Fort. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Bilad Sur Castle and a few minutes from Sunaysilah Fort
  • Airport shuttle service available for a fee
Best Western Sur offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Sur. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Sur hotel is smoke free.

Guests are served free breakfast.
Best Western Sur has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oysters Restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for OMR 20.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: OMR 75 per vehicle (one-way)
  • Airport shuttle fee per child: OMR 75.00 (one-way), (up to 12 years old)
  • Rollaway bed fee: OMR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Best Western Sur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Sur Plaza
Sur Plaza
Sur Plaza Hotel
Sur Plaza Hotel Oman
Sur Plaza Hotel
Best Western Sur Sur
Best Western Sur Hotel
Best Western Sur Hotel Sur

Best Western Sur Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 109 reviews
Rating 8 - Good. 63 out of 109 reviews
Rating 6 - Okay. 20 out of 109 reviews
Rating 4 - Poor. 9 out of 109 reviews
Rating 2 - Terrible. 0 out of 109 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Boyd

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, very good food, and super clean.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Puneet

Disliked: Cleanliness, staff & service, amenities
Dated room- hot water didn't work. Poor facilities overall. The parking was the only good thing.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nibras

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place, friendly staff, clean room
Stayed 1 night in Mar 2024
Verified

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was a bit hit and miss. Rooms basic. Dated. Has great pool great bar.. food was hit and miss. Location was good
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with clean rooms and swimming pool.

Nice, refurbished hotel with clean rooms and kind staff. Hotel has a swimming pool in which you can cool down. By car you can find plenty of restaurants within 15 min distance.
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
The Sur Plaza hotel is a decent place to stay in Sur, Oman. It is easy to find when you drive into town. The restaurant has good food for breakfast and dinner. The staff was friendly.
Verified

8/10 Good

Réal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality vs price, nothing to complain. We ate at the restaurant, service and food was excellent. We also took advantage of the their pool which was a plus for us.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Blazenka

Liked: Cleanliness
Disliked: Amenities
The staff at the restaurant were rude and very pushy. We came about 60-90 minutes before closing and they looked annoyed. We sat down and they told us we had to let them know in 5 minutes if we wanted food or we couldn’t order because they would close the kitchen. We asked if we could order shisha and they told us we had to go to the other side of the pool to do that. We mentioned we wanted to order food as well and they said “which one fo you want first. You have to eat here but smoke shisha over there” We ended up only ordering hummus and some bread because they gave us such a hard time. They came to our table about 5-6 times to see if we were finished with the food because they wanted to clean up. It was annoying and not a great impression
Stayed 1 night in Oct 2025
Verified

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities
The only negative point is that the AC is set at a very low temperature. It's an on or off AC : no possibility to set the temperature at a desired degree or strength of air flow. It's really freezing as you enter the room. One night is enough to catch a cold!
Stayed 1 night in Apr 2024
Verified

8/10 Good

Mickael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel correct pour une nuit à Sur. Les chambres étaient propres et confortables. Les salles de bain mériteraient un coup de neuf mais correct dans l’ensemble
Stayed 1 night in Jan 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel un po vetusto negli arredi ma pulito e personale molto cortese
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien !

Joli hôtel familial et calme : nous avions par moment la piscine pour nous seuls. Le petit déjeuner était bon, vous êtes bien localisés pour vous déplacer en voiture. Le personnel est très gentil.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Birgitte

Liked: Cleanliness, staff & service

Fint hotel til prisen.

Fint hotel til prisen.
Stayed 1 night in Mar 2025
Verified

8/10 Good

CHIRAZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

YUSUKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
周辺は静かなエリア。ただ昼間は上階の工事の音がうるさかったです。
Stayed 1 night in Jul 2024
Verified

8/10 Good

morten

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rigtig fint og stort hotel men meget hård seng.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Roland

Liked: Staff & service, property conditions & facilities, room comfort

Séjour convenable mais des points à améliorer

Séjour convenable (4 nuits avec petit déjeuner) Chambre : quelques odeurs d’égouts dans la Sdb, pression faible à la pomme de douche Petit déjeuner : nappe et serviettes pas propres (remarque faite au personnel et à l’accueil : reçu appel du manager mais problème identique le lendemain)
Stayed 4 nights in Dec 2023
Verified

4/10 Poor

Lydia

Disliked: Staff & service, property conditions & facilities, room comfort

Chambre bruyante et nourriture infame

Nous avions une chambre côté route de grande circulation, même si la chambre était spartiate c'était surtout le bruit de la route. Fenêtres qui ferment mal, nous avons dormi avec les bouchons dans les oreilles mais ca ne suffisait pas. Sinon on décourage fortement la restauration, nourriture chère, sans saveur (buffet dont nourriture froide). On était tous seuls à l'intérieur car ils n'ont pas voulu nous donner une table dehors. Petit-déjeuner idem, nourriture basse gamme. À éviter à tout prix.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Ottavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto carino, personale disponibile. Struttura pulita e rapporto qualità prezzo molto buono.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel war sehr sauber, große Poolarea, große Auswahl beim Frühstück und Abendessen sowie freundliches Personal. Würde es sofort wieder buchen.
Stayed 2 nights in May 2023
Verified

8/10 Good

Sibylle

Liked: Cleanliness, staff & service

Bon hotel pour transit

Bon hotel avec un bar. Assez bruyant pour les chambres côté route.
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

Scampucci

Liked: Cleanliness, staff & service, amenities
L'hotel se trouve le long d'une grande route et la fenêtre fermait mal. La chambre était donc très bruyante. Par contre, le personnel est gentil, le repas correct.
Stayed 1 night in Jan 2022
Verified

8/10 Good

PETROS

value for money
Stayed 6 nights in Sep 2021
Verified

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice hotel with perfect Swimming pool, i really enjoyed it
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice mistake

I actually booked this place by mistake, but it turned out well. The hotel was a very pleasant place for an overnight stay. The room was spacious ( actually a surprise upgrade on my original booking ) and well laid out. Staff were very helpful. The evening meal was delicious, and the breakfast was okay - though I arrived a little too late, I think. Having fresh, rather than processed cheese would have been nicer. All in all, a good place for a business stopover.
Stayed 1 night in Apr 2021