Terryglass Romantic Hotels

"We stayed here for one night with friends and overall had a very enjoyable stay. The hotel itself is lovely, the rooms were comfortable, and the staff were friendly and welcoming throughout. The facilities were also excellent. Unfortunately, our experience at dinner let things down slightly. One of the meals (a double smash burger) was completely inedible and was returned, yet it still appeared on the final bill and was charged in full. This was raised at the time and should have been removed. We were also told during a conversation about tipping that staff do not receive tips and that there is no point in leaving one. If this is the case, it’s quite disappointing and not something guests would expect. Overall, a nice hotel and an enjoyable stay, but these issues did take away from what would otherwise have been a great experience."