Trapani Family Friendly Hotels

"My friend and I stayed at this hotel. We arrived on Sunday morning. We have friendly shuttle driver drop us off at the apartment and we were told receptionist won't be arriving until an hour. He suggested to go have breakfast which we did. Two hrs later we came back to the apartment tried to check-in. We saw a fews guys then they left. We approached receptionist, who seem confused and unfriendly look at us and I have to initiate about checking-in. He said apartment was not cleaned yet, but will be later. He hands us key and said come back after cleaning done and he will text and let us know. He explained apartment will be cleaned daily and towels will replace on 3rd day. Three hrs later we got text we can moved into room. It was not what we see on hotel.com advertisement. It was not as clean, bed was not made. There were no blankets or pillows. We have to look around for pillows and blankets that were placed in dresser and armoire. So we have to make our own bed. We used the same towel the whole week There were no towels replacement. Not as clean or sanitize. Each day they only come and pickup trash. No cleaning and no cleaned towels that was promised. Time to leave apartment for our flight on last day. We were told we need to pay 25 Euro while contracts said free shuttle from and to Airport. It was free from airport, but we have to pay going back to airport. It was misleading. I would not recommend this apartment. Very bad service."