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Hyatt Vancouver Downtown Alberni

5.0 star property
VIP Access

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Photo gallery for Hyatt Vancouver Downtown Alberni

Outdoor pool, pool loungers
Breakfast, lunch, dinner served; Fusion cuisine
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Body treatments, hot stone massages, body wraps, facials

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool

Explore the area

View in a map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Place, Vancouver Convention Centre
    ‪9 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Canada Place
    ‪11 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Vancouver Downtown Alberni

Luxury hotel with a full-service spa and a health club
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hyatt Vancouver Downtown Alberni offers 119 accommodations with iPod docking stations and DVD players. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps, and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Hyatt Vancouver Downtown Alberni's great location. During your stay, you're just a quick walk from Robson Street. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy Fusion cuisine while dining at Carlino
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, hot stone massages, or body wraps at Orrin
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Robson Street and 7 minutes by foot from Vancouver Convention Centre
  • Cats and dogs welcome for a fee
Hyatt Vancouver Downtown Alberni offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. A hot tub, a sauna, and spa services are also featured at the luxury Hyatt Vancouver Downtown Alberni. Parking is available for a fee.

This 5-star Vancouver hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.
Carlino - This restaurant specializes in Fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (CAD 58 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: CAD 18 to 65 for adults and CAD 18 to 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carlino

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: CAD 89.60 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 60 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults, and CAD 18 to 65 for children
  • Covered valet parking fee: CAD 58.00 per night (in/out privileges)
  • Pet fee: CAD 89.60 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Reviews

Hyatt Vancouver Downtown Alberni Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 857 out of 1002 reviews
Rating 8 - Good. 79 out of 1002 reviews
Rating 6 - Okay. 31 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

Reviews

10/10 Excellent

Terezie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nicely funished and clean and the staff was very nice.
Stayed 1 night in Jul 2025

4/10 Poor

Amanda

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
understaffed and felt more like an apartment complex instead of a hotel
Stayed 4 nights in Jul 2025

6/10 Okay

Matthew

Stayed 2 nights in Apr 2025

4/10 Poor

Douglas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Centre of the city located
Stayed 4 nights in Jul 2025

10/10 Excellent

Francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful. The place was immaculate great central area walkable lots of good restaurants and shopping around.
Stayed 4 nights in Jul 2025

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Zachariah

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Maxime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very well located next to Sewell, Vancouver harbor. Amazing staff and service
Stayed 2 nights in Jul 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Amir, las vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service excellent location staff our beyond the best of the best. We had a very pleasant stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Christian

Stayed 3 nights in Jul 2025

10/10 Excellent

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, beautiful clean room, and quiet area! Our stay couldn’t have been better.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

James

Stayed 2 nights in Jul 2025

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware of housekeepers schedule

Housekeeping at this Hotel arrives fairly early in the morning and if you have your do not disturb but pushed during this time, they will not clean and replenish supplies crucial to your stay. I had to ask the hotel staff three times in one day to, at the very least, replenish supplies. They finally did so around 7pm with added benefit of cleaning the room as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tanja

Stayed 2 nights in Jul 2025

2/10 Terrible

Sabrina

Stayed 2 nights in Jul 2025

10/10 Excellent

Connie

Stayed 4 nights in Jul 2025

6/10 Okay

Kimberley

Ok
Stayed 3 nights in Jul 2025

10/10 Excellent

Catherine, Issaquah

Stayed 2 nights in Jul 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025