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Hotel Roberta

3.0 star property

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Photo gallery for Hotel Roberta

Lobby
Reception
Property entrance
Front of property
Daily continental breakfast (EUR 10 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

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Via Sernaglia 21, Mestre, VE, 30172
  • Place, Ferretto Square
    ‪13 min walk‬
  • Place, Porto Marghera
    ‪4 min drive‬
  • Place, Piazzale Roma
    ‪15 min drive‬
  • Airport, Venice (VCE-Marco Polo)
    ‪21 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

9.6 out of 10
Exceptional
(4 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Double or Twin Room

8.6 out of 10
Excellent
(8 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

7.6 out of 10
Good
(4 reviews)
  • 16 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Double Room Single Use, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Double Room Single Use, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Hotel Roberta

Hotel in Mestre with a bar
This smoke-free hotel features a bar/lounge, concierge services, and a library. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Roberta offers 36 accommodations with safes and hair dryers. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Hotel Roberta. During your stay, you'll be within walking distance of Ferretto Square. Enjoy features like free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 9 minutes by car from Piazzale Roma and 10 minutes from Grand Canal
  • Pets welcome for free
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Roberta, you'll find a library, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The business-friendly Hotel Roberta also features concierge services, room service (during limited hours), and express check-out.

This 3-star Mestre hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: EUR 10 per person
  • A bar/lounge

Things to do

  • Library

Family friendly

  • In-room refrigerator

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay
  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 1.70 per person, per night for adults; EUR 0.80 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 10 per person
  • Late check-out fee: EUR 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - midnight.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT027042A1AWKME48M
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Roberta
Hotel Roberta Mestre
Roberta Hotel
Roberta Mestre
Roberta Hotel Mestre
Hotel Roberta Mestre
Roberta Mestre
Hotel Hotel Roberta Mestre
Mestre Hotel Roberta Hotel
Hotel Hotel Roberta
Roberta
Hotel Roberta Hotel
Hotel Roberta Mestre
Hotel Roberta Hotel Mestre

Hotel Roberta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 143 out of 463 reviews
Rating 8 - Good. 182 out of 463 reviews
Rating 6 - Okay. 88 out of 463 reviews
Rating 4 - Poor. 34 out of 463 reviews
Rating 2 - Terrible. 16 out of 463 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness
When we checked in, we asked about getting taxi to the cruise for the next day, the receptionist doesn’t have a clue of MSC cruise. The place is convenient, lots of restaurants, maestre station is close . Nice stay for a night .
Stayed 2 nights in Jul 2025

4/10 Poor

Dave

Disliked: Property conditions & facilities
Initially the area of Mestre is not great which various undesirable people milling around looking dodgy. I wouldn’t go out on your own at night. My first room, stank of cigarette smoke, drawn in via the AC. The bed sheets had holes in the but although very basic, it was at least clean. I asked to move rooms after the first night, which was kindly accommodated, but the room was very noisy both inside and outside. For 3 nights I didn’t sleep well at all. The shower in both rooms also went cold after 2mins. Over all the hotel was poor, not a 3 star … more a 2 star and I probably wouldn’t go back again.
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Stayed 1 night in Jul 2025

2/10 Terrible

Ria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet property near Mestre train/bus station. Friendly staff. Non-descript neighborhood.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2025

10/10 Excellent

domenic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very kind and highliy professional staff. very good location. i would go there again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Garriott

Liked: Cleanliness, property conditions & facilities
Hotel Roberta does well everything well for a trip to Venice: ~20min bus ride away from Venice, nearby a supermarket (Ali), clean, good sleep. Breakfast cost 10 euros. It is good enough, nothing special. Great value for price paid.
Stayed 6 nights in Jun 2025

6/10 Okay

reena

Travelled with group
Liked: Cleanliness

Great Stay near airport

Stayed 1 night in Jun 2025

4/10 Poor

Kazimierz, Orleans

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a bait and switch operation. Very unusual in my experience with Expedia to find the hotel not complying with advertised amenities. The main problem for my 3 day stay was the complete lack of air conditioning in my room during the hottest days of the year with Europe under an intense heat dome. They did have some air conditioning in the hallways. The room was rather dingy and small, but clean enough. No USB ports at all. Since a had an issue with one of my charging cables, I was not able to recharge my phone at all initially. When I simply described the problem at the night front desk, the receptionist got aggressive, lecturing me that I did not have the right to criticize the hotel in any way! Eventually, he did give me an adaptor that I could use with my other cable so that I was able to recharge my phone over the rest of my stay. The day staff spoke quite poor English so communication was a problem. Overall, my hotel experience here was hardly bearable, with the first half of the night trying to sleep in stifling heat. But, In made it. Since this experience was not up to my previous longstanding experience with Expedia, and was not reasonable given the implied contract that was entered into, I would request compensation from the service provider for this experience. Thanks for your help and attention to this matter.
This was the room I was assigned to and where I stayed for three days while in Venezia Mestre.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alfred

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Hotel staff were helpful and friednly.
Stayed 2 nights in Jun 2025

4/10 Poor

Michael

Travelled with group
Disliked: Cleanliness, amenities
Room is way too small
Stayed 2 nights in Jun 2025

10/10 Excellent

Oi Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to the train station. Staff were super friendly and helpful. We were more than satisfied with the hotel's service. Would recommend it to friends.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
"Everything! The staff were so welcoming and happy! The hotel is beautifully decorated so much thought."
Stayed 3 nights in Jun 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Yoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. I did not expect much from 3star hotel. The hotel is exactly what you would expect from 3 star. However, there were quite a bit of bugs(this includes mosquitoes). There is coin laundry beside the hotel which seems convenient.
Stayed 2 nights in Jun 2025

10/10 Excellent

ELAINE

Travelled with group
Stayed 3 nights in Apr 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

FRANCISCO EFRAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Mariann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location.

This hotel is a five minute walk from the train station. Excellent location for commuting to Venice.
Stayed 3 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. But from there we walked to a Main Street to find a few places to dine. Train station and buses available were easy to find one block away from Hotel Roberta. We also enjoyed a good breakfast selection included in the room fee.
Stayed 1 night in Apr 2025

10/10 Excellent

Yu

Stayed 2 nights in Mar 2025

6/10 Okay

Max

Liked: Staff & service
Disliked: Property conditions & facilities
The room was overall clean and checkin and checkout were easy. Staff was nice and spoke enough English to assist us which was appreciated as our italian isn't quite as good as it could be. My issues stem with the comfort, smell and overall area. Upon emtering the room, we were hit with the immediate stench of cigarettes. It was overwhelmingly bad. At first we thought it was coming from the street below, but soon realized it was in the headboard and furniture. We considered saying something to staff, but after 17 hours of travel and a language barrier, we decided not to. We did some remedies of our own to mitigate the smell and were able to dull it enough to get by. That leads me to issue # 2. The beds are extremely firm and uncomfortable. They also arent particularly spacious but we understood this going in as Europe is less spacious in general with accomodations compared to the USA. Sleep was difficult due to the discomfort in the beds, but again, we got by. My final issue is the location, though this was the lowest of my concerns. The area overall felt a bit unsafe. The hotel presents itself fairly well, but stands out in what appeared to be a rougher part of town. We heard neighbors screaming at each other, and found the area in relative disrepair. This isn't the hotel's fault by any means, but is something to consider. The hotel is fairly close to the train station (6 or so minute walk) which is why we assumed it would be a nice area.
Stayed 6 nights in Apr 2025