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The Castle at Swan Lake

3.5 star property
VIP Access

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Photo gallery for The Castle at Swan Lake

View from property
Seasonal outdoor pool, pool umbrellas, pool loungers
Property entrance
King Executive Suite | Living area
King Deluxe Suite | Private kitchen

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen

Explore the area

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7905 Greenhow Road, Vernon, BC, V1B 3S2
  • Place, Swan Lake
    ‪4 min walk‬
  • Place, Splashdown Vernon
    ‪4 min walk‬
  • Place, Silver Star Mountain Resort
    ‪21 min drive‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪40 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for King Deluxe Suite

King Deluxe Suite

King Deluxe Suite

9.4 out of 10
Exceptional
(74 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Executive Suite

King Executive Suite

King Executive Suite

9.2 out of 10
Wonderful
(17 reviews)
  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About this property

The Castle at Swan Lake

Hotel in Vernon with a seasonal outdoor pool and a restaurant
A restaurant, a hot tub, and a seasonal outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite. Weekly housekeeping is available.
The Castle at Swan Lake offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

A seasonal outdoor pool and a hot tub are on site.
Our customers tell us they can't get enough of The Castle at Swan Lake's great location. During your stay, you're just a quick walk from Splashdown Vernon. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a business center, and a meeting room
  • Guests have great things to say about the location and the helpful staff
  • 7 minutes by foot from Splashdown Vernon and a 3-minute drive from Swan Lake
  • Dogs welcome for a fee (restrictions apply)
The Castle at Swan Lake offers its guests a hot tub and a seasonal outdoor pool. There's a restaurant on site. A business center and a meeting room are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at The Castle at Swan Lake. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Vernon hotel.

The Castle at Swan Lake has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A restaurant

Things to do

  • Arcade/game room
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 steps to reach entrance
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Fireplace
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Property is located on a hill and guests with mobility issues may find accessibility limited.

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 28.25 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 28.25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Castle Swan Lake Pomeroy Hotel Vernon
Castle Swan Lake Pomeroy Hotel
Castle Swan Lake Pomeroy Vernon
Castle Swan Lake Pomeroy
Castle Swan Lake Hotel Vernon
Castle Swan Lake Hotel
Castle Swan Lake Vernon
Castle Swan Lake
The Castle at Swan Lake by Pomeroy
The Castle at Swan Lake Hotel
The Castle at Swan Lake Vernon
The Castle at Swan Lake Hotel Vernon

Reviews

The Castle at Swan Lake Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 711 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 55 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

Reviews

4/10 Poor

Ron, Sun City Center

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was great, but the property was very, very inconvenient. It was the most difficult hotel to get your belongings into and when it came time to leave nobody is on duty until 7:00 am, so you can't weave your way down to the lobby and exit. You have to park in the upper lot and haul everything uphill to that lot.
Stayed 3 nights in Sep 2025

8/10 Good

Karen

Stayed 7 nights in Sep 2025

10/10 Excellent

wild

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Stayed 2 nights in Sep 2025

10/10 Excellent

muskan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view. It was really quite and nice
Stayed 1 night in Sep 2025

10/10 Excellent

Janet Yoshiko

Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to return

Beautiful room and lovely view of the lake. Staff was very sweet and the grounds are nicely decorated and maintained. It’s a little oasis!
Stayed 1 night in Sep 2025

10/10 Excellent

zhengyang

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located by highway 97A. Has pretty lake view (if your room is facing the lake). The market is right cross the highway. Unfortunately the market is not in the walking distance. Overall it’s a very clean apartment style hotel room.
Stayed 1 night in Sep 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with a view. Clean and enjoyed the location just off the highway. Appreciated the free parking too. Staff were helpful, woukd definitely stay again. Only disappointment was the hot tub was out of service.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shane

Stayed 3 nights in Sep 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and thoughtful. They knew it was our anniversary and they upgraded our room for no charge plus they left us some wine. I would 100% recommend this place.
Stayed 1 night in Sep 2025

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, comfy, quite and clean. Love the room setup and view of the lake. Thank for a great stay!
Stayed 3 nights in Sep 2025

6/10 Okay

Arlen

Liked: Staff & service, property conditions & facilities, room comfort

Nice property & rooms

Room was modern and spacious though the ceiling appeared to have water damage from the suite above. Nice grounds & polite staff. Hot tub was not working (not informed during booking). Pool was apparently open however upon attempted use, access was restricted. Disappointed to pay full price with reduced amenities.
Stayed 1 night in Sep 2025

10/10 Excellent

Pauline, Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms well designed with everything you need. Staff was excellent. Could not have found a better accommodation. They deserve 15 out of 10!
Stayed 1 night in Sep 2025

10/10 Excellent

Jereymi

Stayed 3 nights in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about The Castle was amazing......Jessica at the front desk is a jewel and will make sure you have everything you need! The full kitchens and BBQ area served our large family well and the common area gathering room was great for our group dinners. The outdoor pool area was perfect for cooling off and having the swan lake market across the road made grocery runs quick and convenient! We will definitely stay again!!!
Stayed 4 nights in Aug 2025

8/10 Good

Michael, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is about a 10 minute drive from downtown Vernon and provides large, clean rooms with full kitchenettes and an amazing view of Swan Lake. The staff were friendly and very accommodating. The site had a pool, but we were told the hot tub was broken - one of the things we were looking forward to using after a long drive. Unfortunately, if you like to get out an explore during your stay, there is no shopping nearby and only one restaurant on-site that it isn't open at all on Mondays and Tuesdays (of course the two days we were there). We tried to use local transportation to get downtown, but found you absolutely need to have a car to stay here since Uber wasn't accepting rides outside of downtown and and the taxis are quite slow to respond and overpriced.
Stayed 1 night in Sep 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms
Stayed 1 night in Aug 2025

10/10 Excellent

Tara, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 loved our stay at the Castle! The suites were very spacious, the pools were fun and the views from the balcony were fabulous. We will definitely be back!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Yijun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accomdating. Our room was clean and came with all the cooking supplies needed for our stay. Beds were comfortable. Dining was great. We highly reccomend this place. We have booked 2 year's in a row for our anniversary!
Stayed 4 nights in Aug 2025