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Hotel Kaiserhof Wien

4.0 star property
VIP Access

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Photo gallery for Hotel Kaiserhof Wien

Lounge
Daily buffet breakfast (EUR 29 per person)
Gym
Meeting facility
Suite | Room amenity

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

View in a map
Frankenberggasse 10, Vienna, Vienna, 1040
  • Naschmarkt
    ‪5 min walk‬
  • Vienna State Opera
    ‪9 min walk‬
  • Hofburg Imperial Palace
    ‪11 min walk‬
  • Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Double Room

9.6 out of 10
Exceptional
(22 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(9 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

Business Room

Business Room

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Kaiserhof Wien

Eco-certified hotel with a full-service spa and a fitness center
A full-service spa, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Hotel Kaiserhof Wien offers 74 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Kaiserhof Wien. During your stay, you're just a quick walk from Vienna State Opera. You'll find features like free WiFi in public areas, plus a full-service spa and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Vienna University of Technology and 4 minutes by foot from St. Charles Church
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Kaiserhof Wien offers its guests a full-service spa, a sauna, and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Spa services, a library, and multilingual staff are also featured at the eco-certified Hotel Kaiserhof Wien. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Kaiserhof Wien was completed in February 2016.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 26 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Renovated entire property - February 2016
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Airport shuttle fee: EUR 55 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55
  • Self parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Kaiserhof Wien offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 851 out of 1007 reviews
Rating 8 - Good. 130 out of 1007 reviews
Rating 6 - Okay. 16 out of 1007 reviews
Rating 4 - Poor. 7 out of 1007 reviews
Rating 2 - Terrible. 3 out of 1007 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa, Ponte Vedra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff, room and foods were fantastic! Staff were friendly and always made sure that we had everything we needed.
Stayed 7 nights in Jun 2025

10/10 Excellent

Wing Yan Kylie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly and were willing to help and go an extra mile. The rooms were also spacious and beds were soo comfortable! Location was also super convenient and walkable to all the main attractions!
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this property. Front desk staff was engaging, polite and helpful. Every area we explored was perfectly maintained and clean. The room had every necessity plus a pants press, which we used and loved. The buffet breakfast and tea bar brought me great joy. They even had a honeycomb with the jellies for your toast. Could not have been more pleased with the hotel and it was a short walk to everything.
Pants press
Tea bar
Pastries
Jellies and a honeycomb
Stayed 1 night in Jun 2025

10/10 Excellent

Eric

Stayed 1 night in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first time to Vienna we stayed 2 nights prior to a Globus tour of Austria and Switzerland. Very nice hotel, close to everything important to us. 8 minute easy walk to the Musiktheatre. Buffet brunch was good. Helpful friendly front desk staff. We enjoyed our stay very much.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located. It is walking distance to the Inner district with museums, restaurants etc. The hotel is on a quiet street. Staff is fully available and extremely helpful. We loved our stay!
Stayed 3 nights in Jun 2025

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely, well located hotel in the center of Vienna. The staff is excellent . The engineer helped solve a problem on our arrival which was greatly appreciated. Our room while spacious needed to be renovated but was very clean. The air was a problem as I have asthma and need air con regardless of the outside temperature. There is a problem in Vienna with laws and air conditioning. It would be nice if the hotel purchased an extra toaster so they can provide gluten free toast rather than the bread that comes in a wrapper. The staff in the bar and front desk were very helpful throughout our stay.
Stayed 5 nights in May 2025

10/10 Excellent

Asya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful!
Stayed 5 nights in May 2025

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities, room comfort
Brilliant stay. Staff really helpful and location fantastic. Would recommend.
Stayed 2 nights in May 2025

6/10 Okay

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and a nice building in a central location, welcome drinks, good wifi. On the first night there was no ventilation and no aircon and sleeping with open windows was on the noisy side. Although we contacted the reception, nothing happened until the following day when aircon worked very well.
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Stayed 3 nights in May 2025

10/10 Excellent

Chrislene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is so thoughtful in all of their services. They truly go above and beyond. The breakfast is amazing with so many options, the room was great, they also have a steam and sauna room. Oh I cant forget the shoe shone machine which came in handy after long days of walking around in gardens from Palace visits. The staff was always pleasant and after staying there for 5 days, they truly helped in making a trip a memorable one. I highly recommend this hotel!
Stayed 5 nights in May 2025

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Hotel in Vienna

Wonderful hotel, great breakfast, ideal location, friendly staff.
Stayed 3 nights in May 2025

8/10 Good

Emily, ALEXANDRIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was awesome…very friendly and helpful with suggestions!! Hotel is older but our room was a nice size! The breakfast was great… lots of options!! It’s in a very walkable distance to the sites in Vienna!!
Stayed 1 night in May 2025

10/10 Excellent

Nader

Stayed 1 night in May 2025

10/10 Excellent

Mindy, Scotch Plains

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely hotel. Our room was spacious and everything was in good condition. The location was great- easy to walk to many different parts of the city.
Stayed 3 nights in May 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Vikram

Stayed 4 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Close to central Vienna, great breakfast, wonderful staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 3 nights in Apr 2025

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolutely fantastic stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Roger

Stayed 2 nights in Apr 2025

10/10 Excellent

janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Yuliya, Hermitage

Stayed 2 nights in Apr 2025