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4.5 out of 5

"Nice new built hotel and very close to the main train station. " More

By a verified traveller on Sun 02 Dec 2018

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Hotel Description

Our customers tell us that they can't get enough of the overall property condition at Novotel Wien Hauptbahnhof. During your stay, you'll be connected to a shopping centre and just a quick walk from Belvedere. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. Built in 2017, this 4-star hotel has 266 rooms over 19 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Gourmet Bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a sauna and a playground
  • Guests speak favourably about the central location and the proximity to public transport
  • 10 minutes by foot from Belvedere and a 4-minute drive from Vienna State Opera
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Standard Room, 1 Double Bed (Standard)

Bed Count 1 Double Bed Maximum Occupancy 4 Max
€101* Per night/room 19 Jul - 20 Jul

Business Room, 1 Double Bed (Executive)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed (Standard)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed (Executive)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Novotel Wien Hauptbahnhof ratings based on 26 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Wien Hauptbahnhof

Everyone (14) Couples (2) Family (5)
5 out of 5
Nice new built hotel and very close to the main train station.

Posted by , from Bedfordshire, GB on 2 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by H8565NK

Dear Kenny, We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

5 out of 5
Freundliches Personal, sauberes Zimmer. Super Preis Leistung Angebot.

Posted by on 8 Jan 2020

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3 out of 5
Die Nähe zum Hauptbahnhof ist ein grosserer Vorteil. Wir können die Sauberkeit des Zimmers positiv erwähnen. Auch das Frühstückbuffet entsprach den Erwartungen. Leider war das Organistorische (Rception) sehr dürftig. So wurde unsere Reservation zuerst nicht gefunden, weil Nach- und Vornamen verwechselt worden waren. Obwohl wir zusätzlich das Frühstück beim Einchecken bestellt hatten, waren wir am nächsten Morgen nicht auf der Liste. Wir erhileten dann zwar das Frühstück, es wurde aber ein höhrerer Preis berechnet als beim Check-In vereinbart. Wir mussten beim Check-In mit der Kreditkarte 100 € mehr bezahlen als vereinbart (der zu viel bezahlte Betrag würde dann am Schluss wieder rückvergütetbzw. mit dem Frühstück verrechnet). Das hat bei uns geklappt, unsere Freunde haben das Zimmer aber doppelt bezahlt! Das ganze komlizierte Prozedere hatte lange Wartezeiten an der Reception zur Folge!

Posted by on 12 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by H8565NK

Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Novotel Wien Hauptbahnhof zu bewerten und für Ihr Feedback. Ich bedauere sehr, dass der Check-in und Check-out nicht gänzlich Ihren Erwartungen entsprochen haben und möchte mich für die aufgetretenen Unannehmlichkeiten bei Ihnen entschuldigen. Ich werde umgehend intern Rücksprache halten, was hier schief gelaufen ist. Mein Team und ich würden uns sehr freuen, wenn Sie uns noch eine Chance geben würden, Sie vollends von unserem Service überzeugen zu können. Mit freundlichen Grüßen Thomas Wacker General Manager

4 out of 5
Wie immer (das 3. Mal innert einem Jahr hier) das Meiste bestens, ausser, dass Tee sowie Body Lotion am 2. Tag nicht aufgefüllt wurden. Das Anziehen des Gästebettes (auf Wunsch) wurde unverzüglich vorgenommen.

Posted by on 6 Dec 2019

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5 out of 5
Das Hotel Wie die Angestellten, sind sehr Kinder lieb. Das Personal geht sehr auf den Gast ein.

Posted by on 13 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by H8565NK

Herzlichen Dank für das positive Feedback und Lob. Wir freuen uns sehr, dass Sie mit unserem Hotel und unserem Service zufrieden waren und hoffen, dass Sie uns schon bald wieder besuchen kommen. Mit freundlichen Grüßen Thomas Wacker General Manager

4 out of 5

Posted by on 7 Nov 2019

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Comment from Hotel Management

8 Nov 2019 by H8565NK

We thank you very much for the positive review and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

4 out of 5
Herzliche Begrüssung aber leider unfreundliche Verabschiedung. Wellness top, sauber und schöne Aussicht. Als Veganerin würde ich die Kennzeichnung eines veganen Frühstücks sehr schätzen! Sonst alles tiptop.

Posted by on 6 Oct 2019

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5 out of 5
Top Lage! Einmalige Aussicht vom Wellnessbereich aus. Alles wunderbar.

Posted by on 16 Sep 2019

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5 out of 5
Super zentral, sehr nettes Personal , Frühstück hat alles geboten was man braucht. Sauna und Fitnessbereich gut gepflegt.

Posted by on 6 Sep 2019

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4 out of 5
Wir waren bereits das zweite Mal in diesem Hotel, diesmal zu Dritt, d.h. 2 Zimmer. Lage perfekt am Hauptbahnhof, Personal sehr freundlich, allgemein sehr zufrieden

Posted by on 16 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by H8565NK

Schön, dass Sie wieder bei uns zu Gast waren und vielen Dank für das positive Feedback. Wir freuen uns sehr, dass Sie allgemein sehr zufrieden mit unserem Hotel und unserem Service waren und hoffen, dass Ihr nächter Besuch nicht allzu lange auf sich warten lässt. Mit freundlichen Grüßen Thomas Wacker General Manager

About the Novotel Wien Hauptbahnhof

Location Canettistrasse 6, Vienna, 1100

Property Features

Novotel Wien Hauptbahnhof offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business centre. A terrace, tour or ticket assistance, and concierge services are also featured at the business-friendly Novotel Wien Hauptbahnhof. Parking is available for a fee. This 4-star Vienna hotel is smoke free.

  • 1 building
  • 266 guestrooms or units
  • 19 levels
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Train station: Vienna Central Station (0.4 km / 0.3 mi)
  • Metro station: Quartier Belvedere S-Bahn (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Wien Hauptbahnhof offers 266 forms of accommodation with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Vienna hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Gourmet Bar – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 18 per pet, per day
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 21 per person (approximately)
  • Self-parking fee: EUR 25 per night
  • Pet fee: EUR 18 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Wien Hauptbahnhof Hotel Vienna
  • Novotel Wien Hauptbahnhof Hotel
  • Novotel Wien Hauptbahnhof Vienna
  • Novotel Wien Hauptbahnhof
  • Novotel Wien Hauptbahnhof Hotel
  • Novotel Wien Hauptbahnhof Vienna
  • Novotel Wien Hauptbahnhof Hotel Vienna

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.