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Aparthotel

smartments Wien Hauptbahnhof

3.0 star property

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Photo gallery for smartments Wien Hauptbahnhof

Lobby lounge
Lobby
Lobby
Studio XL | Living area
Studio XL | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free Wi-Fi

Explore the area

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Gertrude-Fröhlich-Sandner-Straße 15, Vienna, Vienna, 1100
  • Place, Swiss Garden
    ‪6 min walk‬
  • Place, Belvedere
    ‪8 min walk‬
  • Place, Vienna State Opera
    ‪4 min drive‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

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Studio XL | Living area

Studio XL

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Twin

32-inch flat-screen TV with satellite channels, Smart TV

Studio Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Studio

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

smartments Wien Hauptbahnhof

Aparthotel units with kitchens, 8-minute walk to Belvedere
Along with coffee/tea in a common area, this smoke-free aparthotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include a front-desk safe and a vending machine. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a Smart TV comes with satellite channels, and added amenities include free WiFi and a hair dryer. Weekly housekeeping is available.
Smartments Wien Hauptbahnhof offers 162 accommodations with hair dryers and blackout drapes/curtains. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Vienna aparthotel provides complimentary wireless Internet access. 32-inch Smart televisions come with satellite channels. Housekeeping is offered weekly and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

During your stay at smartments Wien Hauptbahnhof, you're just a quick walk from Belvedere. Enjoy features like free WiFi in public areas. Built in 2017, this comfortable aparthotel has 162 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a Smart TV, and a refrigerator
  • Free WiFi
  • Amenities include a front-desk safe, an elevator, and a vending machine
  • 8 minutes by foot from Belvedere and a 4-minute drive from Vienna State Opera
As a guest of smartments Wien Hauptbahnhof, you'll find a vending machine, coffee/tea in a common area, and express check-in. WiFi is free in public spaces. Smartments Wien Hauptbahnhof also features express check-out, a front-desk safe, and an elevator.

This 3-star Vienna aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Refrigerator
  • Toaster
  • Water dispenser

Dining

  • Coffee and tea in common areas

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch Smart TV with satellite channels

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Safe at front desk
  • Vending machine
  • Weekly housekeeping

Location highlights

  • Near a metro station
  • Near a train station
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 162 units
  • Built in 2017
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Soundproofing
  • Water dispenser
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 3:00 PM) and Tuesday - Tuesday (11:00 AM - 7:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Hotelbird mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.848 percent will be charged

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 3:00 PM
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hotelbird mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
Housekeeping is provided every 14 days.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

SMARTments business Wien Hauptbahnhof Aparthotel Vienna
SMARTments business Wien Hauptbahnhof Aparthotel
SMARTments business Wien Hauptbahnhof Vienna
SMARTments business Wien Haup
SMARTments business Wien Hauptbahnhof Vienna
SMARTments business Wien Hauptbahnhof Aparthotel
SMARTments business Wien Hauptbahnhof Aparthotel Vienna

smartments Wien Hauptbahnhof Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 689 out of 1405 reviews
Rating 8 - Good. 491 out of 1405 reviews
Rating 6 - Okay. 136 out of 1405 reviews
Rating 4 - Poor. 45 out of 1405 reviews
Rating 2 - Terrible. 44 out of 1405 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Emmanuel

Stayed 1 night in Nov 2025

8/10 Good

Lilaben

Good twin bed accommodation. Public transport hub very near.
Stayed 4 nights in Oct 2025

2/10 Terrible

Mark Gregory

Liked: Cleanliness, property conditions & facilities
No customer service or response when we needed it
Stayed 8 nights in Oct 2025

8/10 Good

Ok karen

Liked: Cleanliness, property conditions & facilities
This place is close to cental station. This station has lot of shops (bakery, convinien store, book store, gift shop, etc). Easy to go to city center. Kitchen was small, but enough to use and clean. Overall I was very happy to stay here.
Stayed 6 nights in Oct 2025

10/10 Excellent

Sylwia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly clean room, amazing location close to train station and all the most beautiful places you need to see. Friendly staff absolutely recommend when you travel to Vienna
Stayed 3 nights in Oct 2025

10/10 Excellent

Braiden Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
The studio space was great for the two weeks I needed. Modern and clean (ignoring the common hall carpets), friendly and helpful staff, decent and affordable laundry machines in the basement, perfect location for catching all sorts of public transportation, dining, shopping, etc. The main issue would be no A/C or way to adjust the heat, but opening the window does help except then it’s very, very loud outside. The temperature is manageable in the colder months, but this would not be an option for the warmer months. An in-unit fan would be nice. Overall, I would recommend this place as long as you know your temperature preferences. It’s really everything else you need.
Stayed 14 nights in Oct 2025

6/10 Okay

Mehdi

Liked: Cleanliness, property conditions & facilities
Really great place to stay. Modern, clean, and right next to Vienna Central Station. However, they don't store luggage, which would be fine normally. But they suggest storing luggage through Radical Storage and offer you a discount. Radical storage finds you stores to leave your luggage but this is problematic as the first store I went to was closed and turns out the owner was on holidays (thanks to Google lens for translating). It was cold and raining and my luggage got wet standing outside and waiting for Radical customer support to find me another place. I asked them to find me the next closest place and they booked me somewhere that was a 10-15 minute walk away in the rain. Not a pleasant experience. The hotel should not be endorsing this method of luggage storage. Additionally, Netflix wasn't working on the TV and when I asked for support, there was no communication.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose, Hialeah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe
Stayed 7 nights in Oct 2025

8/10 Good

Bartosz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All great despite bad pillows
Prater
Stayed 5 nights in Oct 2025

6/10 Okay

Christopher

Liked: Cleanliness, room comfort
Good size room and location for the price. But zero communication from the location, a run down interior. I had several questions that were sent via text as requested, which were just never answered or acknowledged.
Stayed 3 nights in Oct 2025

8/10 Good

Tao

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay and a few minutes walk from central station
Stayed 4 nights in Oct 2025

6/10 Okay

Yongho

Good location and that's it.

Perfect location. Easy access and clear instructions. Property seemed not perfectly managed and appeared to be not properly cleaned. So many dirty wall marks. Also hair dryer with sticky dirt all all over.
Stayed 2 nights in Oct 2025

8/10 Good

Ken W

Liked: Cleanliness, room comfort
Apartment style hotel near the train station which was convenient. Small room with all the amenities of a kitchen. Room faced a busy street and was very warm so we had to open the windows and it was noisy. No actual reception area but we appreciated the help in checking in by a staff member. Close to many dining options.
Stayed 2 nights in Sep 2025

10/10 Excellent

Duru

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Mara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Muito perto da estação de trem o que facilita a locomoção. Restaurante Vapiano fica embaixo e tem várias opções de comidas boas. Tem uma mini cozinha no quarto, cama confortável, limpo. Super recomendo!
Stayed 3 nights in Oct 2025

6/10 Okay

Marjorie

Travelled with group
Found food in microwave & shopping bags with garbage in the closets A coffee cup was chipped & a drinking glass was badly cracked. No tea kettle. No sponge to clean with. No soap dish in shower. Not enough light in kitchen area…too dark.
Stayed 2 nights in Oct 2025

8/10 Good

Mohammad

Stayed 2 nights in Oct 2025

10/10 Excellent

Shelley

Liked: Cleanliness, room comfort
Walking distance from train station, good restaurants close. Easy to get to main tourist attractions. Never interacted with any staff, all done online. Easy Peasy
Stayed 4 nights in Oct 2025

2/10 Terrible

Marcelo

Disliked: Cleanliness, room comfort
Horrible Stay: Cockroaches, No Support, and Misleading Communication. My spouse and I had an awful experience during our stay at Smartments Wien Hauptbahnhof from October 4–7, 2025. Communication with the property was nearly impossible from the beginning. I tried several times through WhatsApp and other channels to arrange an early check-in, but received no clear response for hours. When we finally checked in, we were shocked to find cockroaches and other bugs, including on the bed and surrounding surfaces. The property states that no staff is available on weekends, but there is an emergency line — unfortunately, it was completely useless. We called, texted, and emailed repeatedly, but no one ever replied. Even Hotels.com tried contacting them on our behalf and couldn’t get through to anyone. Adding to the frustration, their automated text bot was misleading, repeatedly assuring us that “our message had been forwarded to the team” and that someone would contact us shortly. We trusted that response and waited, but no one ever followed up. We eventually had to leave early because the conditions were unsanitary, unsafe, and completely unacceptable. This experience caused enormous stress and nearly ruined our trip. Until Smartments fixes its pest issue and implements real customer support instead of an unresponsive bot, I strongly recommend avoiding this property.
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
The check in was good. Communication all good. Easy to find. Really near to the railway station and walking distance to centre. Rooms were very clean and smelled fresh. Had everything you needed.
Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Communication and check-in or an absolutely horrible process. Their “AI” assistant is just a regular old customer support chat. Can’t do anything for you. It will just say “” and then no one will get back to you. DO NOT book this hotel if you plan on arriving evenings or weekends. At the Wien Hauptbahnhof location there is an actual human at the front desk during weekday daytime hours. It probably would be fine if you arrive during those hours. I arrived Sunday, and there was no one around. I was able to get in, but the slight price discount was not worth the stress. I will avoid these in the future.
Stayed 1 night in Oct 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I gave this four stars. For the price, it is five. Self check-in was easy. A block and a half from the Hauptbahnhof station. Good, varied dining options within a few blocks. Common areas in the building were a little worn, but our little apartment was clean and comfortable, including a small refrigerator, double burner stove and a microwave.
Stayed 3 nights in Oct 2025

10/10 Excellent

Smita

Liked: Cleanliness, room comfort
Very convenient location
Stayed 1 night in Oct 2025

10/10 Excellent

Enkhtuul

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness
Good location for transportation, next to metro center. Room and property are clean, kitchen setup fine, but coffee maker is suck, even the one at the lobby. over all good for the price you paid.
Stayed 4 nights in Sep 2025