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Aparthotel

smartments Wien Hauptbahnhof

3.0 star property

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Photo gallery for smartments Wien Hauptbahnhof

Lobby
32-inch flat-screen TV with satellite channels, Smart TV
Lobby
Property entrance
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free WiFi

Explore the area

View in a map
Gertrude-Fröhlich-Sandner-Straße 15, Vienna, Vienna, 1100
  • Belvedere
    ‪8 min walk‬
  • Vienna State Opera
    ‪4 min drive‬
  • St. Stephen's Cathedral
    ‪5 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

View all photos for Studio

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Studio

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Twin

32-inch flat-screen TV with satellite channels, Smart TV

Studio Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio XL

Studio XL | Living area

Studio XL

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About this property

smartments Wien Hauptbahnhof

Aparthotel units with kitchens, a short walk to Belvedere
Along with coffee/tea in a common area, this smoke-free aparthotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include a front-desk safe and a vending machine. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a Smart TV comes with satellite channels, and added amenities include free WiFi and a hair dryer. Weekly housekeeping is available.
Smartments Wien Hauptbahnhof offers 162 accommodations with hair dryers and blackout drapes/curtains. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Vienna aparthotel provides complimentary wireless Internet access. 32-inch Smart televisions come with satellite channels. Housekeeping is offered weekly and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

During your stay at smartments Wien Hauptbahnhof, you're just a quick walk from Belvedere. Enjoy features like free WiFi in public areas. Built in 2017, this comfortable aparthotel has 162 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a Smart TV, and a refrigerator
  • Free WiFi
  • Amenities include a front-desk safe, an elevator, and a vending machine
  • 8 minutes by foot from Belvedere and a 4-minute drive from Vienna State Opera
As a guest of smartments Wien Hauptbahnhof, you'll find a vending machine, coffee/tea in a common area, and express check-in. WiFi is free in public spaces. Smartments Wien Hauptbahnhof also features express check-out, a front-desk safe, and an elevator.

This 3-star Vienna aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Refrigerator
  • Toaster
  • Water dispenser

Dining

  • Coffee and tea in common areas

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch Smart TV with satellite channels

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Housekeeping (weekly)
  • Iron/ironing board on request
  • Safe at front desk
  • Vending machine

Location highlights

  • Near a metro station
  • Near a train station
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 162 units
  • Built in 2017
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Soundproofing
  • Water dispenser
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 3:00 PM) and Tuesday - Tuesday (11:00 AM - 7:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Hotelbird mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 3:00 PM
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hotelbird mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
Housekeeping is provided every 14 days.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

SMARTments business Wien Hauptbahnhof Aparthotel Vienna
SMARTments business Wien Hauptbahnhof Aparthotel
SMARTments business Wien Hauptbahnhof Vienna
SMARTments business Wien Haup
SMARTments business Wien Hauptbahnhof Vienna
SMARTments business Wien Hauptbahnhof Aparthotel
SMARTments business Wien Hauptbahnhof Aparthotel Vienna

smartments Wien Hauptbahnhof Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 628 out of 1285 reviews
Rating 8 - Good. 452 out of 1285 reviews
Rating 6 - Okay. 124 out of 1285 reviews
Rating 4 - Poor. 42 out of 1285 reviews
Rating 2 - Terrible. 39 out of 1285 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Diana

Business traveller
Liked: Cleanliness, property conditions & facilities
I liked the location, the neighborhood, easy access to small grocery stores (to go along with my kitchenette setup), affordable restaurants nearby, and easy local public transportation. The room was generally comfortable, though could have used a more cozy reading chair. The top kitchenette cabinets and parts of the closet were built for much taller people than me and my room included a wheelchair accessible bathroom, which has both advantages and disadvantages, depending on needs and preferences. The front desk staff was rarely present during my stay and the public coffee & water appliances were as often inoperable as they were useful. There was a phone number to call, but that doesn't help when the guest can't reach a kitchen appliance (toaster? microwave?) off the top shelf...or wants a cup of coffee while sitting in the lobby. I've rated this hotel good, though not excellent. That said, I would stay there again if being near the Hauptbanhof would be helpful for my visit.
Stayed 8 nights in Jun 2025

10/10 Excellent

Dick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent, except for the lack of an air conditioner in the room, which can get a little stuffy in the summer. It's common practice to leave the windows open to let in cool air. Just be mindful of this if you are sensitive to road noise. Washing machines require better maintenance, as they leave a significant amount of lint on my laundry. My clothes actually ended up worst than before the wash :-(
Stayed 7 nights in Jun 2025

8/10 Good

Mrinal

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
200 meters from Vienna Central Rail station walkable distance to grocery, restaurants The room itself is nice, clean and convenient for short stays. Fast internet, comfy bed, small kitchenette, nice clean bathroom are highlights. Low lights - the room we stayed had some blockage in the shower drain and not sure if there was AC..we stayed in June and weather can be rather hot.
Stayed 1 night in Jun 2025

2/10 Terrible

Adomas

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Too hot, no AC
Stayed 7 nights in Jun 2025

10/10 Excellent

naling

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and easy to check in. Nice equipped with kitchen equipment.
Stayed 1 night in Jun 2025

8/10 Good

Poul

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Teodora

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Amol, Burlington

Stayed 1 night in Jun 2025

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities
Self check in and check out. Decent room. Bed is a little small so you may wish to get two twins and push them together.
Stayed 2 nights in May 2025

8/10 Good

Shuyi

Travelled with partner
Liked: Property conditions & facilities
The location is excellent.
Stayed 3 nights in May 2025

10/10 Excellent

Dawn E

Liked: Cleanliness, room comfort
Vienna is a big disappointment.
Stayed 5 nights in Jun 2025

6/10 Okay

Seza

Not secure

Communication was terrible at first neither emails nor whatsapp line was working. Last day when sleeping somebody entered the room and told us that it is her room and room should be free??!! Definitely not a secure place and will not stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located near main train station and metro, close to restaurants.Modern appartement with many appliances,clean, comfy beds,the only thing missing is airconditioning, they provide a fan.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay near Vienna centrale traim station.Easy to find and walkable. Clean and spacious room and bathroom with great amenities like coffe machine, glasses, cups and plates and cutlery and microwave and hob.Would recommend!
Stayed 1 night in May 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Under the right conditions, this is a good place to stay. HOWEVER, we encountered the following: no safe, no attended front desk to leave valuables, no air conditioning, poor ventilation, and unresponsive management. We checked in on a Saturday when the only communication was a chatbot. Despite being a nonsmoking room, the room’s air was smoky, masked by air freshener. In a few hours, the freshener disappeared and the room reeked of cigarettes. Turns out that there is no source of air except the window, which provided no ventilation on a calm day. We requested a room change through their 24/7 chat and was told that the request would be forwarded so that it could be handled promptly. I also contacted Expedia and was told I should have requested a nonsmoking room — rather redundant for a nonsmoking hotel. I was contacted the next day by the hotel about 20 hours later. They said they had problems with the ai chat. I lost contact with them for another 20 minutes while arranging the room change. The new room was fine and had a fan. SO: if the prior occupants didn’t smoke up the room, the weather isn’t warm or hot, you don’t need fresh air at night, and you have no need for assistance outside their very limited hours, then it’s a great place to stay — with an unexpected laundry room for washing your own clothes in the basement.
Stayed 3 nights in May 2025

10/10 Excellent

Roel, Woodside

Liked: Cleanliness, amenities, property conditions & facilities
Great property! I love it!
Stayed 5 nights in May 2025

6/10 Okay

Paul

Stayed 1 night in May 2025

8/10 Good

Jon

Stayed 1 night in May 2025

10/10 Excellent

Maha

Liked: Cleanliness, amenities, property conditions & facilities
Steps from the train station which is what I needed
Stayed 1 night in May 2025

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

8/10 Good

Omar

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good property for short time
Stayed 1 night in May 2025

10/10 Excellent

Dennis, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Ideal location if you are using the Vienna Central Station as a travel hub, as you can catch both trains and long-distance buses from there. Three grocery stores close by. They provide a cooking hub, microwave, fridge, dishwasher and Nespresso machine, so it has everything you really need. Need is comfortable and the room is spacious. Check-in and check-out is all done online, and while some other reviewers found it problematic, I found it very easy and convenient. Communication (all online) is excellent. Would definitely stay there again.
Stayed 3 nights in May 2025

2/10 Terrible

Thanh

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dishwasher made some random noise when arrival into the hotel wouldn’t turn off. Fridge had leftover pork and someone’s meal smelt foul Towels for 5 days when they couldn’t dry out Just a heads up this place doesn’t have aircon so just like other people who complained about it being hot during sprint and summer. It will be hot it was warm during winter can’t imagine winter. As of this I would give this a more of a 1 over 5 stars. This should be more of an apartment over listed as a hotel on Expedia
Stayed 4 nights in Apr 2025

10/10 Excellent

F

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an efficiently organized, well-equipped apartment that delivered what it promised: a clean space with all you need. What a delight to find a small, but perfectly-formed dishwasher! Such a nice hidden surprise!
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, close to train station and other necessities. A pleasant walk or quick tram to central Vienna sites. My only concern would be the lack of air conditioning. It was fine in April but could feel too hot in the summer.
Stayed 7 nights in Apr 2025