DoubleTree by Hilton West Kelowna

4.0 star property

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Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Fitness room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Fitness room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King bed, Accessible w/ R/I shower

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King bed, Accessible w/ R/I shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom 2 Bathroom Deluxe Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Bedroom 2 Bathroom Deluxe Suite

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Mountain view

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner

  • Sleeps 4
  • 2 Queen Beds
  • Lake view

View all photos for Room, 2 Bedrooms

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Room, 2 Queen Beds, Bathtub | Bathroom

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

Fitness Room With 1 King Bed And Pull Up Bay

  • Sleeps 2

Corner King Room

  • Sleeps 2

2 Queen Beds Corner Room

  • Sleeps 4

View all photos for King Studio Suite With Sofabed

Bathroom

King Studio Suite With Sofabed

  • Sleeps 4

View all photos for 2 Queen Beds With Bathtub

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Queen Beds With Bathtub

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

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About this property

DoubleTree by Hilton West Kelowna

Hotel with free parking, near Okanagan Lake
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite.
DoubleTree by Hilton West Kelowna offers 77 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This West Kelowna hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.
During your stay at DoubleTree by Hilton West Kelowna, you're just a quick walk from Westbank Centre Park. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Okanagan Lake and 15 minutes from Prospera Place
  • Dogs welcome for a fee (restrictions apply)
DoubleTree by Hilton West Kelowna offers its guests an indoor pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3800 square feet (342 square meters) and includes conference space. The business-friendly DoubleTree by Hilton West Kelowna also features concierge services, dry cleaning/laundry services, and a convenience store. Free self parking is available.

This 4-star West Kelowna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
DoubleTree by Hilton West Kelowna has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,800 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Handrails in stairways (76 centimetre high)
  • Lift (81 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Hilton Honours mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 19 2025 to November 19 2026 (dates subject to change):
  • Fitness facilities
The following facilities are closed on Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 3.00 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 25 for children
  • Pet fee: CAD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hilton Honours mobile app before check-in. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel West Kelowna
Holiday Inn West Kelowna
West Kelowna Holiday Inn
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Hotel
Holiday Inn West Kelowna
DoubleTree by Hilton Kelowna
DoubleTree by Hilton West Kelowna Hotel
DoubleTree by Hilton West Kelowna West Kelowna
DoubleTree by Hilton West Kelowna Hotel West Kelowna

DoubleTree by Hilton West Kelowna Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 115 out of 169 reviews
Rating 8 - Good. 31 out of 169 reviews
Rating 6 - Okay. 12 out of 169 reviews
Rating 4 - Poor. 6 out of 169 reviews
Rating 2 - Terrible. 5 out of 169 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Geffiey Shing Hin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I got skin allergies after staying at Doubletree.
Stayed 3 nights in Oct 2025

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff are amazing.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant has excellent food and staff, and the bar was well stocked
Stayed 2 nights in Oct 2025

10/10 Excellent

Anousheh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, breakfast, and room.
Stayed 1 night in Oct 2025

6/10 Okay

Pierre

Stayed 1 night in Sep 2025

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been nicely updated and is beautiful. The restaurant was amazing.
Stayed 1 night in Oct 2025

10/10 Excellent

Cherylea

Liked: Amenities, property conditions & facilities
Amazing clean
Stayed 2 nights in Oct 2025

4/10 Poor

Alexis

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
On our first night at the hotel, we were woken up at midnight to a bunch of loud noises outside our window. My partner checked and realized there was someone working outside of the restaurant. Then that person started a motorized pressure washer and proceeded to power wash grates for hours in the middle of the night. My partner called down to the front desk and was told there was nothing they could do and upon checking out, we were told that nothing could be done. We were offered free breakfast as compensation but breakfast was over by that point so we got some leftovers. We weren't even warned about the noise even though the hotel was fully aware it was happening. Super unhappy with our stay here. The only highlight was a lovely employee at the restaurant.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

8/10 Good

Teri-lea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
So convenient to when you want to go to wineries the highway is right there. Plus the staff is amazing
Stayed 4 nights in Oct 2025

2/10 Terrible

Debbe

Stayed 1 night in Sep 2025

10/10 Excellent

Petar

Stayed 1 night in Oct 2025

10/10 Excellent

Loree

Travelled with partner
Liked: Amenities
Clean room, friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2025

8/10 Good

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator feels like its going to break down. Crack between the tiles in the bathroom. Pool was really cold, feel there should be away to heat it in future
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and very comfy and clean room with all the amenities you would need, plus it has a great bar.
Stayed 1 night in Sep 2025

8/10 Good

Danielle

Business traveller
Liked: Cleanliness, staff & service
It was still being renovated so there was no fridge or microwave in the rooms yet, no ice machines either. Just a communal fridge, microwave and prepackaged ice bags in the freezer. Not a huge issue but I would have preferred those amenities and would have liked to know a head of time if they weren’t going to be available.
Stayed 2 nights in Jul 2025

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was impeccably clean. Bed was super soft and comfortable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Mehakdeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and had fun in heated pool
Stayed 1 night in Sep 2025

10/10 Excellent

Jegajothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back
Stayed 1 night in Sep 2025

10/10 Excellent

Rupinder

Travelled with family
Liked: Amenities
Nice staff. Clean rooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Millan

Stayed 2 nights in Sep 2025

8/10 Good

Ronald, Calgary

Stayed 1 night in Sep 2025