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Destination Family Hotel

2.5 star property

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Photo gallery for Destination Family Hotel

Lobby sitting area
Meeting facility
Reception
Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Microwave, coffee/tea maker

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
314 Ray Street, Whitehorse, YT, Y1A5R3
  • Place, Sundog Carving Studio & Gallery
    ‪3 min walk‬
  • Place, Shipyards Park
    ‪4 min walk‬
  • Place, Yukon Visitor Information Centre
    ‪16 min walk‬
  • Airport, Whitehorse, YT (YXY-Whitehorse Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Single Room, 1 Double Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Single Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Suite, 1 Bedroom, Non Smoking, Kitchen

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Suite, 1 Bedroom, Non Smoking, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, rollaway beds, free WiFi

Club Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds, Non Smoking, Kitchen

Family Suite, Multiple Beds, Non Smoking, Kitchen

Family Suite, Multiple Beds, Non Smoking, Kitchen

  • 1 bedroom
  • Sleeps 3
  • 3 Double Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking, Kitchen

Desk, iron/ironing board, rollaway beds, free WiFi

Club Suite, 1 Bedroom, Non Smoking, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Club Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Club Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

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About this property

Destination Family Hotel

Hotel with free parking, near Shipyards Park
A restaurant, a snack bar/deli, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite. Change of towels is available on request.
Destination Family Hotel offers 44 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Whitehorse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Destination Family Hotel. During your stay, you're just a quick walk from Sundog Carving Studio & Gallery. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Dining options include a coffee shop and a restaurant
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes bike rentals
  • Within a 15-minute walk of Shipyards Park and MacBride Museum of Yukon History
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Destination Family Hotel. Free self parking is available.
Destination Family Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Electric bike charging
  • Fireplace in lobby
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heated floor
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

Property is also known as

STOP FAMILY HOTEL Whitehorse
STOP FAMILY HOTEL
STOP FAMILY Whitehorse
Family Hotel Whitehorse
Stop In Family Hotel Whitehorse, Yukon, Canada
STOP IN FAMILY HOTEL
Destination Family Hotel Hotel
Destination Family Hotel Hotel
Destination Family Hotel Whitehorse
Destination Family Hotel Hotel Whitehorse

Destination Family Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 90 out of 431 reviews
Rating 8 - Good. 112 out of 431 reviews
Rating 6 - Okay. 98 out of 431 reviews
Rating 4 - Poor. 64 out of 431 reviews
Rating 2 - Terrible. 67 out of 431 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Ingo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, not well enough insulated I could hear the neighbor snoring
Stayed 2 nights in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good sleep
Stayed 2 nights in Sep 2025

10/10 Excellent

Barry

Stayed 1 night in Sep 2025

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

If you can afford it, choose another hotel

This hotel is extremely outdated, and dirty. The bathroom was filthy in my room. The sheets were dirty. The floor was dirty. The ceiling was dirty. The customer service was not good. They overcharge my credit card which I’m still trying to deal with.
Stayed 1 night in Sep 2025

2/10 Terrible

Jiang

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an unfortunate experience with the front desk during my stay. Upon checking out, I was told that the security hold on my credit card would be released within 9 days. However, the charge remained on my card well past that time. When I reached out to the front desk for assistance, they insisted that the hold had already been cleared, but refused to offer any help in resolving the issue. To make matters worse, the staff blamed me for not understanding the situation and hung up on me twice. This lack of professionalism and poor customer service left me extremely frustrated. Additionally, at check-in, they failed to provide the same type of room that I had booked. I had requested a room with two beds, but they only had a room with one bed available. As a result, my friend had to sleep on a sofa bed, which was uncomfortable. This was a huge inconvenience and added to the overall disappointing experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Natalie

Stayed 2 nights in Aug 2025

10/10 Excellent

Amanpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good if they can add hand soap
Stayed 1 night in Aug 2025

8/10 Good

Samik

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Russell

Liked: Cleanliness, property conditions & facilities
easy to walk to shops
Stayed 3 nights in Sep 2025

6/10 Okay

Warren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Kristina

Disliked: Amenities, property conditions & facilities
Super convenient location to get laundry done, get groceries, enjoy the cinema, check out cute shops, enjoy a walk in beautiful parks and more. The property itself is pretty dingy and has seen better days. Old, grungy linens, hair stuck to shower wall and a really gross shower curtain. Broken lamps with liquid-stained lamp shades. Check-in and check-out was easy. Staff were polite enough.
Looking out the window of the hotel
Stayed 2 nights in Sep 2025

6/10 Okay

Allison

Travelled with partner
Liked: Staff & service
staff was friendly and helpful
Stayed 4 nights in Sep 2025

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For what we had to do in Whitehorse this place was great. The building was Klondike looking and it was close to all the stores in town. Very convienient with a laundromat attached as well!
Stayed 3 nights in Sep 2025

2/10 Terrible

Abigail

Stayed 1 night in Sep 2025

2/10 Terrible

Christine

Disliked: Cleanliness, property conditions & facilities
The room had a bad odor, possibly animal urine. The toilet tank seem ready to fall over. The place seemed dirty, but everything was so old and worn, it was hard to tell. The staff was nice, but the overheated room caused us not to sleep well.
Stayed 2 nights in Sep 2025

6/10 Okay

Kurt

Travelled with family, Travelled with partner
Disliked: Staff & service
Walkable to multiple grocery stores and Walmart as well as lots of scenic strolls.
Stayed 4 nights in Sep 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unfortunately bad

The staff was friendly, but the entire building smelled bad. The room was not clean. When I looked under the bed as I retrieved something there was piles of dirt underneath it. It was a very depressing place.
Stayed 1 night in Sep 2025

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Curtains torn, light came in from the street. Room was hot, ac finally cooled it but was very loud. Staff was great.
Stayed 1 night in Sep 2025

6/10 Okay

Kona

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The shower in our room was broken, but front desk staff was extremely apologetic and was able to switch us to a different room. Besides that, everything else was fine
Stayed 1 night in Sep 2025

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service
The front desk guy was awesome. Checked us in quickly, efficently and a great deal of humour. He is a very hard working young man. We saw him all over the hotel and laundromat, fixing issues, solving problems, and always dealing with guests and clients with respect and humour. Well done!!
Stayed 1 night in Sep 2025

10/10 Excellent

Philip

Stayed 1 night in Sep 2025

6/10 Okay

qingsong

Disliked: Cleanliness
just ok
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Loreen

Disliked: Staff & service, property conditions & facilities
The front staff was unfriendly. The air conditioning is not working. Only two small pillows were provided.
Stayed 1 night in Sep 2025

10/10 Excellent

Jim

nothing to add
Stayed 3 nights in Aug 2025