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Hotel Alpenroyal

3.0 star property

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Photo gallery for Hotel Alpenroyal

Sauna, hot tub, steam room
Interior entrance
Terrace/patio
Indoor pool
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Housekeeping
  • Bar
  • Pet-friendly
  • Hot tub

Explore the area

View in a map
Riedweg 96, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪14 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

10.0 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

9.6 out of 10
Exceptional
(5 reviews)
  • 19 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

10.0 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

  • 51 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple room with balcony or split first floor terrace

Triple room with balcony or split first floor terrace

Triple room with balcony or split first floor terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

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About this property

Hotel Alpenroyal

Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features a full-service spa, an indoor pool, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a sauna, a hot tub, and a lobby fireplace.
Hotel Alpenroyal offers 31 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Alpenroyal. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas, and a full-service spa are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Onsite recreation includes a steam room and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular
  • Dogs welcome for a fee (restrictions apply)
Hotel Alpenroyal offers its guests a full-service spa, an indoor pool, and a hot tub. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A sauna, a terrace, and multilingual staff are also featured at Hotel Alpenroyal.

This 3-star Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1985
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Hotel Alpenroyal Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 317 reviews
Rating 8 - Good. 111 out of 317 reviews
Rating 6 - Okay. 17 out of 317 reviews
Rating 4 - Poor. 3 out of 317 reviews
Rating 2 - Terrible. 4 out of 317 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Florin, Zurich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and has the best view of Zermatt mountain. I really enjoy my stay there with the family and the indoor pool is also very nice. Regarding breakfast, it was a bit too light for us, especially for kids, but otherwise great.
Stayed 2 nights in Apr 2025

8/10 Good

Haiyue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the view of Matterhorn. Uphill walk with luggage is a little challenging. Breakfast is very good.
Stayed 2 nights in May 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were clean and spacious. We had an excellent view of the Matterhorn from our balcony. The hotel was lovely and quaint. Well worth it.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
The lady and staff were super friendly. Enjoy my stay. Recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Katherina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable with the beautiful views of the mountains. The breakfast was good, I just wish there was more variety from day to day( we stayed 5 days). The bathrooms were slightly outdated, it was hard taking a shower with a shower curtain without having the water spill on the floor. The room was spotless, and the cleaning crew did an amazing job every day cleaning the room. Location was very central to the lift and the center of Zematt. I felt that charging 5 CHF for use of the microwave was excessive as well as 3 CHF for ice. I don’t think I ever stayed in the hotel that did that. Front desk staff was very helptand pleasant. Overall, we had a very nice stay
Stayed 5 nights in Mar 2025

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Went above and beyond what was expected.
Stayed 5 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 7 nights in Feb 2025

10/10 Excellent

Luanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent choice for our stay in Zermatt. Very friendly & helpful staff. Excellent breakfast every morning. Our room had a beautiful view of the Matterhorn. Highly recommend.
Stayed 4 nights in Feb 2025

8/10 Good

christopher

Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Stayed 5 nights in Feb 2025

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay

Friendly staff, wonderful, comfortable place. Has a secret easier way to get to the station through a private lift. The view of Matterhorn was unbeatable from our room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing stay, Breakfast was wonderful, the location was idea for skiing, just a short walk to Gondola, and short walk to town. The view from our balcony was magical and wonderful, did not want to leave. Pool and spa area was delightful. Definitely recommend.
Stayed 6 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel as a landing point after our ski/exploration days. Comfortable and walkable. Highly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

MIRELA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2024

10/10 Excellent

Leanne, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get a room with the view it’s so worth it. We woke up every morning looking at the Matterhorn. Great staff, nice breakfast very comfortable room, good size. Short downhill walk into town and then of course back up after dinner but so worth it for that view. There is an elevator a bit further up the hill you can also take. Hotel has a jitney for your luggage.
Stayed 3 nights in Sep 2024

8/10 Good

FLORENCIO

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and friendly. Noemi at the front desk is lovely and very polite. Miguel is truly a gentleman and very kind person. He’s always working hard to make us smile!
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay. .staff and breakfast was great Very pretty hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albeit this is a 3 star property facilities were good and staff was brilliant.
Stayed 2 nights in Sep 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Nice pool and hot tub. Amazing views of the Matterhorn. Great restaurant across the street with great views of the Matterhorn. Hotel will pick you up at train station or taxi garage if you call them for free. Great breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Matterhorn/Zermatt is unmatched. Also, there is an elevator at the property next door which eliminates the need to walk up a long hill to get to and from the property. Management offered to shuttle us to the train station when it was time to leave.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was terrific, very nice breakfast, indoor pool, fantastic view of the Matterhorn!
Stayed 2 nights in Aug 2024

10/10 Excellent

william, Harvey Lake

Liked: Amenities
Pleasant staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service, great view and terrific amenities. I highly recommend this hotel!
Stayed 4 nights in Aug 2024